TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great selection, website userfriendly. The tour operator did not completely answer my questions. your e-mail responses are good and prompt (but the download is slow and erratic.) Overall satisfactory.”

Helpful Report

Posted 6 years ago

“Operators on tourradar generally can be trusted. I have been lucky so far. The staff at tourradar are professional and helpful. Price with discounts and promo code really help to save on the cost of the tours. Thank you and keep up the good work!”

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Posted 6 years ago

“TourRadar takes a lot of work out of finding the tour that best meets your desires and budget. It is one site that offers a large number and variety of tours to compare.”

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Posted 6 years ago

“Very helpcul when tour not available”

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Posted 6 years ago

“I'm the travel agent who booked on behalf of my client. The quoted price held for 48 hrs was $ 8202 for two people ref A495026 I paid the deposit at the clients request using his credit card of $ 570 The invoice came through the next day with a total cost for the tour of $ 8370 I called back the next day to request a refund of the deposit paid due to the discrepancy in cost as the client was not happy, this is also against ACCC guidelines. I've spoken to Steffanie who is on the case at the moment as I have requested that the deposit and control of the Trafalgar tour be transferred directly over to Trafalgar. The client has requested that he no longer wants to associate with TourRadar. Please ensure that his request is facilitated without any cost to him or myself. Paul Cotto A great result with Steffanie being able to refund the deposit for my client Thank you for your prompt assistance”

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Posted 6 years ago

“It was confusing with the sudden presence of COSMOS and the requirements that we fill out forms on their website. I had already done the same on the TourRadar site after we were notified that we had successfully booked our tour. I think COSMOS should stay in the background and let Tour Radar deal with the clients.”

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Posted 6 years ago

“Very satisfied”

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Posted 6 years ago

“Easy to book. Respond to messages quickly.”

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Posted 6 years ago

“Very efficient great service responds to requests in good time”

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Posted 6 years ago

“Easy to navigate the website. Any question asked, support services responded very quicly, thorough explaiation and helped with more options helped planning the whole iceland trip.”

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Posted 6 years ago

“So far each time I have called the travel consultants have been helpful.”

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Posted 6 years ago

“Good web site and quick feedback when requesting information. Also a good range if tours to choose from. Radartours saves on the hard work of searching for a tours.”

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Posted 6 years ago

“The variety of tours is great. But I had a problem when booking which had to be sorted over the phone instead of it being easy on the website.”

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Posted 6 years ago

“We are satisfied with your service But you have not provided with transport from the airport to the hotel and back.”

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Posted 6 years ago

“Web site quite easy to navigate. I got courteous answers to questions with 24 hours. There were numerous automated emails asking us to complete travel insurance information. When questioned I learned they do not even provide insurance for persons over 70 years and it is not required. I asked about tipping in Iceland and what to give for driver and guide; I ended up with three quite different answers when asking for clarification.”

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Posted 6 years ago

“Everything was self explanatory. Easy website to use. There was no hidden agendas with price and very affordable.”

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Posted 6 years ago

“Had a tour that matched available dates and responded promptly to chat. Only Issue I may have is I booked flights through Tour radar site which directed me to Tripair. I booked with them only to find afterwards there is a lot of negative feedback out there on them. Fingers crossed it doesn`t create any issues.”

Helpful Report

Posted 6 years ago

Hi Martin, Thank you for your feedback. We're glad our Travel Experts were able to answer your questions immediately on our live chat! TourRadar is the leading online marketplace for booking multi-day tours, however at this stage, we don't offer a service to book flights. We do offer a flight search feature on our site which is powered by trusted flight search engine, Skyscanner. It sounds like you used this feature to find flights which worked for you and your tour dates and linked through to a deal on another external site. We do not have a partnership with Tripair, but none-the-less hope you find you have a positive experience with them. Thanks again for your feedback Martin and have a wonderful tour. Should there be anything we can help you with, please don't hesitate to get in touch. Best Regards, The TourRadar Team

Posted 6 years ago

“Easy to navigate”

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Posted 6 years ago

“ease of booking and good information.......but need clear information on hotels booking hotel”

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Posted 6 years ago

Hello Deepak, Thank you for sharing your feedback. We’re glad you easily found the tour you were looking for on tourradar.com We take all feedback on board and are always looking for ways to make your booking experience better. Happy Travels, The TourRadar Team

Posted 6 years ago

“So far I have received answers to my questions in a timely manner. Staff is polite and informative. Thank you!”

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Posted 6 years ago

Hello Miriam, Thank you for sharing your wonderful feedback with us. It’s been a pleasure to assist you! Happy Touring! The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews