TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Easy to book. Transparency at every step. Detailed tours and the maps make it much more useful.”

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Posted 4 years ago

“Very quick response, able to provide an answer to all my questions. Friendly and professional communication. Very happy with the good deals available on Tourradar. Keep up the good work!”

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Posted 4 years ago

“Booking became problematic because the booking site online would not accept the visa payment. I rang my bank who contacted Visa. Everything in order but still no joy. Rang the Tour Radar helpline, and wonderful service from Vienna!!! My booking was completed over the phone easily. Happy💕👏!”

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Posted 4 years ago

“Booking has been easy and tour operators have been very courteous as well as Tourradar customer service.”

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Posted 4 years ago

“I have so far dealt with several consultants on the issues of booking my tour, checking a price comparison and (maybe) referring a friend. I have travelled with Tourradar before when I generally dealt with one person. This time I was not able to speak to the same person twice and on one occasion I spoke to a person in Vienna who could not help me with any of my queries. I am in dispute over a lower price charged buy another operator and submitted documents but have heard nothing since apart from a whole string of requirements which are not mentioned in your advertising blurb. I have paid a deposit on the tour and am due to pay the balance next month. The only reason I am booking is because i have an accumulated credit from previous trips. At the moment I am feeling that I am just a booking number. Please reassure me!!!”

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Posted 4 years ago

Hi there Brian, We're very saddened to hear that you're not feeling great about the booking process currently. Whilst we are available 24/7, our Customer Support agents work normal business hours within their local regions, so once they go home, agents from another region will take over to assist you. We have had a look at your booking and can see that you did submit some documents for a price match but these were missed along the way - This was an honest mistake and we're so sorry about that! Here at TourRadar, when we say Best Price Guarantee, we mean it! We will absolutely honour any valid price match and want to make it as easy and straight-forward as possible for our customers to request one. Rest assured we will follow up with you soon to get this all sorted and look forward to speaking with you. Best regards, The TourRadar Team

Posted 4 years ago

“Easy to see all options, well slide-out and efficient.”

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Posted 4 years ago

“The booking xperience was routine. Nothing complicated or fancy.”

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Posted 4 years ago

“I had multiple phone conversations with TourRadar. The info I received was very beneficial and my family and I went ahead and booked a tour. One thing I wish we would have known prior to booking is that if you are going on a family trip with multiple members, you should really only do 1 booking. Since we had 4 separate families involved, we decided to make 2 bookings. Little did we know, that 1 booking could be confirmed and the other not. Our first booking was confirmed within 24 hours. It took over 48 hours for the second booking to be confirmed. We were definitely worried that the 2nd booking might not be confirmed. Since this was a family trip, we all needed to confirmed. Our deposit of $200.00 per person is not refundable. We just wish we would have been told this up front. Otherwise - all is great!”

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Posted 4 years ago

Hi Cindy, Thank you so much for your valued feedback! We regret that we missed the opportunity to assist you previously! Sending an email, hopping on our online chat, or giving us a quick call prior to booking would allow our Customer Support team to inform the operator on your behalf that you were all part of one group - Easy done! Spaces are always on a first-come, first-serve basis though, so on the off-chance that one booking is confirmed and the other isn't due to availability, we will reach out to you to see how we can assist in the way of alternative arrangements. We hope the above information helps for the future and are very glad to know that all of your group were confirmed on your chosen departure! Kind regards, The TourRadar Team

Posted 4 years ago

“We looked for weeks trying to figure out what we wanted to see. We thought heavily about just renting a car but then decided at the last minute one of us was going to have to drive and the other navigate and that took away from us both seeing the country and worrying about driving. We found this site that would accommodate a small tour bus instead of the 50+ people ones and decided that this fits our needs. We put a 48 hr hold on it while we looked more and talked it over more then 5 hours prior to expiring we made the leap. Glad we did as this fits our time fram better and allows us some extra wiggle room prior and at the end.....good choice for us....”

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Posted 4 years ago

“quick and easy”

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Posted 4 years ago

“It was very easy.”

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Posted 4 years ago

“Got no information on whether I was booked or not. Got my VISA statement and saw that I was charged so I knew I had gotten booked. Called the number on VISA and found out the email address was wrong. No one ever asked my email address; so I assumed they knew it. Could not buy trip insurance until I knew the booking number. No way to find out the booking number from Trafalgar because I have to go through TourRadar. Had my email address changed to the correct one by the woman on the phone; but so far have not gotten any emails.”

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Posted 4 years ago

Hi Susan, We sincerely thank you for your review, however, we’re very sorry to hear of the concerns you had during your booking process! At the time of booking, the booking form asks for passenger information, including an email address for communication. While it is unfortunate that the email address was incorrect, we’re very glad you were able to contact our 24/7 Customer Support team to have it corrected! Should you have any further questions, our dedicated team are available via the number on our website, email or online chat, and they are always happy to assist! We can confirm that your booking reference number and all the details of your tour can be found on the booking page we set up for customers after booking. Further to this, we can gladly see that you have been successfully receiving emails from our Customer Support team since, in relation to some current questions. In light of this, we’ll have a member of our Customer Support team reach out to you personally to help assist with any further queries you may have. Kindest Regards, The TourRadar Team

Posted 4 years ago

“answered my questions promptly and suggested tours better fit for what I was looking for.”

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Posted 4 years ago

“Second time reserving a tour with you and as before nothing but goods things to say. Wonderful service.”

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Posted 4 years ago

“Wide variety of trips offered. Details of each trip are very good. Extremely responsive to questions. Online process was quick and easy.”

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Posted 4 years ago

“I originally booked a 14 day tour of Georgia through Tour Radar which was cancelled. A number of replacement tours were offered and the one that best fit was a 8 day tour. Because plane flights had already been booked, we had to book 5 days extra accommodation. The total cost of the replacement trip was about double what we would have paid for the original trip. Although Tour Radar are exceptional with their customer service and response to inquiries, I probably will not be using them again.”

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Posted 4 years ago

Hey Brian, Thank you very much for taking the time to leave a review. We have taken a look into your booking and can see that the tour operator has had to withdraw your original tour. We understand how frustrating it is when the tour operator has to withdraw a tour. Looking forward to a trip, only to have the added stress of making alternative plans is a frustrating experience. However, even though this situation is out of our hands a marketplace, we are equipped to ease the frustration. Having said that, it looks like our Customer Support team were able to help you find a very similar tour that fits your plans almost perfectly! There seems to be a bit of a pricing difference, however, we are glad that we were able to line up alternative tour arrangements without having to change your original international flights! We thank you for your continued patience and thank you again for leaving such great feedback. Withdrawn tours are one of the biggest letdowns in the tourism industry. Luckily, we partner with tour operators all over the world and are ready to tackle such cases by finding alternative tours on your behalf. Also, these days, many operators do offer “Guaranteed Departures” which are not susceptible to being withdrawn. We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very quick reply’s to all my questions, no matter how trivial they were. Very impressed with the service.”

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Posted 4 years ago

“The team was responsive to my questions and accommodated my needs.”

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Posted 4 years ago

“Very easy to do”

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Posted 4 years ago

“Experienced friendly staff, answering all my questions and concerns , and therefore I was able to book my tour with confidence. Thanks”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews