TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I worked with employee by the name of Jackson who did an outstanding job. He was fast, friendly, and professional.”

Helpful Report

Posted 4 years ago

“Although I travel quite a bit, I recently always travel totally on my own. This is my first time booking a tour and It was so easy! There was a ton of choices and everything was clear and uncomplicated. I really appreciate that TourRadar also made it easy for me to contact the tour operator directly with questions. Bravo! Well done!!! I am very excited for my first Tour.”

Helpful Report

Posted 4 years ago

“Very easy, step by step instructions. Can’t wait to go on my tours!”

Helpful Report

Posted 4 years ago

“Tour Radar has one of the best travel web sites on the internet. Easy to use and a good search engine.”

Helpful Report

Posted 4 years ago

“very very good”

Helpful Report

Posted 4 years ago

“I have used Tourradar for all of my tours as the site is very easy to use, and majority of the tour providers are listed here.”

Helpful Report

Posted 4 years ago

“The booking process was very easy. All the terms and conditions were clearly specified.”

Helpful Report

Posted 4 years ago

“I found this trip very easy to book. When I contacted the tour company by telephone, the person I spoke to was very professional, friendly and helpful.”

Helpful Report

Posted 4 years ago

“Easy to find the right tour without going to multiple websites.”

Helpful Report

Posted 4 years ago

“I've always been using TourRadar to look for group and multi-day tours as the website is very easy to navigate and easy to filter the kind of tours I would prefer. Their chat tool is also well-manned and responses are quick so if I have any questions, it is quickly addressed.”

Helpful Report

Posted 4 years ago

“Easy to book. Transparency at every step. Detailed tours and the maps make it much more useful.”

Helpful Report

Posted 4 years ago

“Very quick response, able to provide an answer to all my questions. Friendly and professional communication. Very happy with the good deals available on Tourradar. Keep up the good work!”

Helpful Report

Posted 4 years ago

“Booking became problematic because the booking site online would not accept the visa payment. I rang my bank who contacted Visa. Everything in order but still no joy. Rang the Tour Radar helpline, and wonderful service from Vienna!!! My booking was completed over the phone easily. Happy💕👏!”

Helpful Report

Posted 4 years ago

“Booking has been easy and tour operators have been very courteous as well as Tourradar customer service.”

Helpful Report

Posted 4 years ago

“I have so far dealt with several consultants on the issues of booking my tour, checking a price comparison and (maybe) referring a friend. I have travelled with Tourradar before when I generally dealt with one person. This time I was not able to speak to the same person twice and on one occasion I spoke to a person in Vienna who could not help me with any of my queries. I am in dispute over a lower price charged buy another operator and submitted documents but have heard nothing since apart from a whole string of requirements which are not mentioned in your advertising blurb. I have paid a deposit on the tour and am due to pay the balance next month. The only reason I am booking is because i have an accumulated credit from previous trips. At the moment I am feeling that I am just a booking number. Please reassure me!!!”

Helpful Report

Posted 4 years ago

Hi there Brian, We're very saddened to hear that you're not feeling great about the booking process currently. Whilst we are available 24/7, our Customer Support agents work normal business hours within their local regions, so once they go home, agents from another region will take over to assist you. We have had a look at your booking and can see that you did submit some documents for a price match but these were missed along the way - This was an honest mistake and we're so sorry about that! Here at TourRadar, when we say Best Price Guarantee, we mean it! We will absolutely honour any valid price match and want to make it as easy and straight-forward as possible for our customers to request one. Rest assured we will follow up with you soon to get this all sorted and look forward to speaking with you. Best regards, The TourRadar Team

Posted 4 years ago

“Easy to see all options, well slide-out and efficient.”

Helpful Report

Posted 4 years ago

“The booking xperience was routine. Nothing complicated or fancy.”

Helpful Report

Posted 4 years ago

“I had multiple phone conversations with TourRadar. The info I received was very beneficial and my family and I went ahead and booked a tour. One thing I wish we would have known prior to booking is that if you are going on a family trip with multiple members, you should really only do 1 booking. Since we had 4 separate families involved, we decided to make 2 bookings. Little did we know, that 1 booking could be confirmed and the other not. Our first booking was confirmed within 24 hours. It took over 48 hours for the second booking to be confirmed. We were definitely worried that the 2nd booking might not be confirmed. Since this was a family trip, we all needed to confirmed. Our deposit of $200.00 per person is not refundable. We just wish we would have been told this up front. Otherwise - all is great!”

Helpful Report

Posted 4 years ago

Hi Cindy, Thank you so much for your valued feedback! We regret that we missed the opportunity to assist you previously! Sending an email, hopping on our online chat, or giving us a quick call prior to booking would allow our Customer Support team to inform the operator on your behalf that you were all part of one group - Easy done! Spaces are always on a first-come, first-serve basis though, so on the off-chance that one booking is confirmed and the other isn't due to availability, we will reach out to you to see how we can assist in the way of alternative arrangements. We hope the above information helps for the future and are very glad to know that all of your group were confirmed on your chosen departure! Kind regards, The TourRadar Team

Posted 4 years ago

“We looked for weeks trying to figure out what we wanted to see. We thought heavily about just renting a car but then decided at the last minute one of us was going to have to drive and the other navigate and that took away from us both seeing the country and worrying about driving. We found this site that would accommodate a small tour bus instead of the 50+ people ones and decided that this fits our needs. We put a 48 hr hold on it while we looked more and talked it over more then 5 hours prior to expiring we made the leap. Glad we did as this fits our time fram better and allows us some extra wiggle room prior and at the end.....good choice for us....”

Helpful Report

Posted 4 years ago

“quick and easy”

Helpful Report

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews