TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“Very easy”

Helpful Report

Posted 5 years ago

“TourRadar was very easy to book my trip with. During the process I had a couple of questions up-front that were answered quickly via email from TourRadar representatives.”

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Posted 5 years ago

“Easy to use website and when i called to inquire about my reservation the person that i talked to was very helpful.”

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Posted 5 years ago

“This tour includes almost all the places I've wanted to visit. I'm looking forward to going there.”

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Posted 5 years ago

“Great service the service attendant explained what I needed to know in an efficient and polite way I understood everything. Thank you”

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Posted 5 years ago

Hi Kelly, Thank you for taking the time to provide your feedback! In regards to travel credits, after every booking you make you will accumulate travel credits which can be used towards a future booking. You can also earn credits by referring your friends to book their trips. When you book a tour, you will have the option to either apply your accumulated travel credits to your booking or use a promo code, however, only one TourRadar saving can be applied to any given booking (ie: promotions are not combinable). If you have any further questions, please don't hesitate to get in touch. We hope you have a great time on your upcoming trips! Kind regards, The TourRadar Team

Posted 5 years ago

“Easy and promptly”

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Posted 5 years ago

“A very easy website to use. Had a range of great tours and filters could be easily applied.”

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Posted 5 years ago

“Good descriptions and maps from the tours.”

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Posted 5 years ago

“The service provided by tour radar is excellent, helpful and reactive..recommend them 100%”

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Posted 5 years ago

“My experience on the site was perfectly fine -- I managed to find what I needed to find in an easy way. Where to click and how to search was intuitive, and the query I lodged (although ending up not necessary to answer) was responded to quickly. Will likely be booking another tour through this site shortly!”

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Posted 5 years ago

“For a 85 year man, the booking on line was reasonably easy to use.”

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Posted 5 years ago

“The Lady Kim who did our booking was very professional, very nice and fast. She knew her job very well. It was a pleasure to have her as person handling my tour.”

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Posted 5 years ago

“A great experience booking the isle of mull 4 day tour with TourRadar”

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Posted 5 years ago

“I was very happy with the way staff at Tourrader helped arrange my booking and I would recommend Tourrader to my friends and family”

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Posted 5 years ago

“Very responsive to questions. Excellent customer service.”

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Posted 5 years ago

“I found it very easy to book a tour with TourRadar. They were very helpful in providing information about the tours as well as flight information.”

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Posted 5 years ago

“It was not completed. My wife’s name not even addressed in the booking. I wish to complete the booking if I could.”

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Posted 5 years ago

Hi Caesar, Thank you very much for booking with TourRadar! We can see that some details surrounding both yourself and your wife have been entered. A member of our team has sent you an additional email to advise on how to update your information and a member of our team will be in contact via a phone call to clarify this further. We trust that our team will be able to facilitate a positive booking experience. We are pleased to have you as a customer. Best regards, The TourRadar Team.

Posted 5 years ago

“it was quick and simple and all the information was provided on their website and found with ease”

Helpful Report

Posted 5 years ago

“The website is easy to use. The river cruise travel agent Jesse was very helpful, pleasant, patient, affable and very informative! I appreciated his tips on my trip, his knowledge and his general demeanor! My emails and messages were answered promptly. Jesse is certainly an asset to your team! I was happy with my “Price Match” experience and how quickly I got a new quote after I submitted the quote from the other tour company! The only issue with your company is before I began to talk with Jesse on a regular basis; as I was talking to whoever answered the phone the background noise was unbelievable! I could hear laughing, personal conversations; which is very distracting! I do not see how the agents speaking to customers can concentrate because it bothered me and sometimes I had to ask for the information again because I couldn’t understand them over the background chatter.”

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Posted 5 years ago

Hello Virginia, Thank you for your feedback, we're glad we were able to assist with getting you the best price on your chosen trip! Thank you for bringing the issue of sound quality to our attention. We're looking into what might have caused this in order to avoid this happening in the future. Have a wonderful trip! The TourRadar Team

Posted 5 years ago

“Rita has been superb! Saved me money over cost of trip I found using Kayak with its links to many other sites; Revised my itinerary on her own saving me hours on long trip so I didn't have to overnight in airport for 15 hours and cut stops to one vs two both ways; Double checked with me via phone call to ensure traveler names spelled correctly on e-ticket; And she has a very friendly, helpful customer service attitude and voice! And Tour Radar site is excellent - presenting many, many alternatives to travel where, when and how I wanted too go for an affordable price. Will definitely use again. In fact, have already started exploring site for next trip!”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews