TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I had good experience from Tour Radar, I recommended to friends and family members.”

Helpful Report

Posted 5 years ago

“I'm very happy with my booking experience. The "send message" feature is so convenient that I got help and changed my initial booking date within minutes. Very impressed!”

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Posted 5 years ago

“Fast efficient responses to all of my questions. Better price than booking directly with Tour provider. Easy to use website.”

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Posted 5 years ago

“Very good customer service on phone and on online messaging system. Would recommend this website to friends & family for their future travels.”

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Posted 5 years ago

“The booking experience could not have been easier or better and the follow up consults over a couple of questions were answered quickly and informatively.”

Helpful Report

Posted 5 years ago

“We came upon tourradar by chance, having been completely unaware of their existence. Enquiries to Regina river cruises directed us to your site for booking. We live on the Gold Coast and were able to ring Brisbane to ask some questions, all attended to well by Alana. Deciding to book the tour, we went ahead and started the online process. The quoted tour price was incorrect so an online chat with Max rectified that problem. We then found we could not go past booking the cabin as it would not let us select our cabin type. Again, Max to the rescue. Then, the final payment, after the deposit, was showing as incorrect. Max referred us to Jesse who rang me and sorted out the problem. On his screen the correct amount was showing up but not on ours. Just a little technology glitch. So what should have been a simple booking became a little long winded. We may have grey hair but we are used to making bookings and payments online so we're expecting it to be easy! With the help of the three lovely Canadians, it was sorted and we are looking forward to our trip next year. We will of course give you another review afterwards and let's hope it will be favourable.”

Helpful Report

Posted 5 years ago

“Such a simple and easy booking process. All the guess work is taken out. Thanks so much!!!”

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Posted 5 years ago

“Very easy to book. Good communication”

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Posted 5 years ago

“All the responses to my questions were quick and accurate, and my requests for extras (single room, extra day at hotel), were taken care of well.”

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Posted 5 years ago

“The website is very user friendly and it took few steps to make the booking. Also it includes all the relevant information required for the trip.”

Helpful Report

Posted 5 years ago

“The three representatives I talked with were not listening to my questions. Often times we were Conversing at the same time. I also asked them to send me the brochure that lists the places and prices of any additional side tours. So far I have not received this info either by email or text after 3 separate calls. The first one came thru in “spam” and I could not open the brochure. I requested another form of communication and have had no luck receiving the desired info.”

Helpful Report

Posted 5 years ago

“I booked a trip for April 2020. I was allowed the select the date in April 2020 that I wanted. The price was quoted and I required a single person supplement. A deposit was frozen from my credit card on confirmation of my request. I was then told by the tour operator that the price was not valid as the prices advertised was the 2019 prices. The price for the tour was to increase by 10 to 15% and the single person supplement was to increase by $80. I was then later told that they could not find appropriate single accommodation for two nights and I was quoted a further increase of $55. What a rip-off! The advertised price should be the price I pay - that is based on existing consumer law. This has been a terrible experience and one that I will tell all my friends about.”

Helpful Report

Posted 5 years ago

“I loved that I could do a reservation for free for 48 hours, because from 3rd world countries ppl still like to travel but its sometimes problematic due to credit cards limit... and hence it is the only payment you guys accept, i takes more time sometimes to find a credit card that will go through. Everything worked as charm... keep up the good work. Goran”

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Posted 5 years ago

“It was so easy to join and book the trip. I would recommend everyone to use this company.”

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Posted 5 years ago

“Excellent site to review several travel companies and determine which best meets your travel plans. TourRadar personnel very professional, highly experienced and a willingness to explain any concerns or issues in a friendly manner”

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Posted 5 years ago

“24 hours later and am I on the tour? Who knows? No confirmation”

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Posted 5 years ago

Hello Maureen, Thanks for reaching out! The great news is that your booking was confirmed yesterday, though we noticed there was a block in place, stopping emails from getting through to your inbox. We've already fixed this email issue and will get in touch with you directly to answer any further questions you might have. Happy Travels! The TourRadar Team

Posted 5 years ago

“very good communication and prompt reply”

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Posted 5 years ago

“Simple - easy and great communication”

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Posted 5 years ago

“Picked Touradar because I had looked at this previous Y on another site but had a bad response from the site. I had problems booking it easy to do online. Received confirmation immediately. Receipt of purchase followed quickly. Very excited about my Irish trip”

Helpful Report

Posted 5 years ago

“Didn’t get to see Paris, very disappointed. Guide didn’t care, no vegetarian food, all they serve bread , ham& cheese. I am vegan , Tour Radar didn’t deliver what they promise. Will not recommend anyone”

Helpful Report

Posted 5 years ago

Hello Krishan, We're sorry to hear your touring experience did not meet your expectations. As your booking agent, we have a dedicated Customer Relations team who are available to facilitate the submission of a formal complaint to the Operator of your tour, assisting in any way we can to reach a fair and unbiased resolution between yourself and the tour operator. We recommend you take advantage of this service we provide, by getting in contact with our team to outline your on tour issues in more detail, so we can be in the best position to help. We'll reach out to you directly to discuss your on tour issues further. Best Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews