TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“It is not possible ti communicate directily with the local tour operator on phone before booking, due tue Tour radar rules. All communication is on chat or via the Tour radar. Highly unprofessional”

Helpful Report

Posted 5 years ago

Hello there, Thank you for taking the time to write your feedback. While some operators are indeed not available for direct contact, TourRadar Customer Support team is online 24/7, and is happy to help via phone, live chat, and emails. Our team is fully trained, professional and is happy to assist for any enquiry you may have for your next trip! We will be in touch with you in order to gather more feedback about the issue you encountered. We are confident we will be able to reach a positive outcome to your concerns. Kind Regards, The TourRadar Team

Posted 5 years ago

“Very prompt reply with tour details”

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Posted 5 years ago

“We like the quick reply on our questions, and the frendly tone..😎🇳🇴”

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Posted 5 years ago

“I booked for my first time on this travel agency. I was disappointed reading that my booking as solo traveller wouldn't have been possible. I got over this issue by booking for my son with me as well.”

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Posted 5 years ago

Hi Engenio, Thank you for taking the time to review TourRadar. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. For most tours, single supplements are optional. For other tours, single supplements are either mandatory or not an option. Depending on the destination and the tour operator, some accommodation only has twin-share availability. The TourRadar Customer Support Team is available 24/7 and can confirm the rooming style and single supplement requirements if there is any doubt on your end prior to booking. Kind regards, The TourRadar Team

Posted 5 years ago

“I am a solo traveler and have used TourRadar before. I like the fact that they don't hide any fees, such as those applied to solo travelers. Finding the right tour is also very easy using the website and I got almost instant response from the operator confirming my journey. I am looking forward to this next adventure and hope that it will be as interesting and seamless as my previous experience with TourRadar.”

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Posted 5 years ago

“There was ease of booking with them.”

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Posted 5 years ago

“Great booking site that enables you to find your perfect tour by applying a variety of filters. Tour descriptions are quite good. If you find details are missing, contact the tour operator. In my case, the replies came fast and with the required information. I especially liked the PayPal option to book my tour.”

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Posted 5 years ago

“They were helpful and expedited our booking”

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Posted 5 years ago

“no problems with bookings, all info explained clearly.”

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Posted 5 years ago

“I had good experience from Tour Radar, I recommended to friends and family members.”

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Posted 5 years ago

“I'm very happy with my booking experience. The "send message" feature is so convenient that I got help and changed my initial booking date within minutes. Very impressed!”

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Posted 5 years ago

“Fast efficient responses to all of my questions. Better price than booking directly with Tour provider. Easy to use website.”

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Posted 5 years ago

“Very good customer service on phone and on online messaging system. Would recommend this website to friends & family for their future travels.”

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Posted 5 years ago

“The booking experience could not have been easier or better and the follow up consults over a couple of questions were answered quickly and informatively.”

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Posted 5 years ago

“We came upon tourradar by chance, having been completely unaware of their existence. Enquiries to Regina river cruises directed us to your site for booking. We live on the Gold Coast and were able to ring Brisbane to ask some questions, all attended to well by Alana. Deciding to book the tour, we went ahead and started the online process. The quoted tour price was incorrect so an online chat with Max rectified that problem. We then found we could not go past booking the cabin as it would not let us select our cabin type. Again, Max to the rescue. Then, the final payment, after the deposit, was showing as incorrect. Max referred us to Jesse who rang me and sorted out the problem. On his screen the correct amount was showing up but not on ours. Just a little technology glitch. So what should have been a simple booking became a little long winded. We may have grey hair but we are used to making bookings and payments online so we're expecting it to be easy! With the help of the three lovely Canadians, it was sorted and we are looking forward to our trip next year. We will of course give you another review afterwards and let's hope it will be favourable.”

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Posted 5 years ago

“Such a simple and easy booking process. All the guess work is taken out. Thanks so much!!!”

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Posted 5 years ago

“Very easy to book. Good communication”

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Posted 5 years ago

“All the responses to my questions were quick and accurate, and my requests for extras (single room, extra day at hotel), were taken care of well.”

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Posted 5 years ago

“The website is very user friendly and it took few steps to make the booking. Also it includes all the relevant information required for the trip.”

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Posted 5 years ago

“The three representatives I talked with were not listening to my questions. Often times we were Conversing at the same time. I also asked them to send me the brochure that lists the places and prices of any additional side tours. So far I have not received this info either by email or text after 3 separate calls. The first one came thru in “spam” and I could not open the brochure. I requested another form of communication and have had no luck receiving the desired info.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews