TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really helpful staff with great advice meant booking our tour was super easy. Thank you! 😊”

Helpful Report

Posted 4 years ago

“User Friendly, multiple options available.”

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Posted 4 years ago

“Service with TourRadar has always been good”

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Posted 4 years ago

“Booking was good but I am confused as to whether i communicate with Tourradar or Explore concerning my set 5 bus tour in Malta. Also i would frefer emails to the chat site”

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Posted 4 years ago

Hi there Tony, Thank you for taking the time to provide us with this feedback! To keep it simple, TourRadar is your booking agent and Explore is your tour operator. This means TourRadar handles all aspects of your booking (payment, travel credits, general travel questions, etc.) whilst Explore will have all the specific answers about your itinerary and tour logistics since they arrange all services and operate the tour itself. Were you aware that all messages from the operator on your personal booking conversation page also get sent to your email inbox? You can reply directly to these emails, although we always recommend directly messaging your operator via the website, on your booking page, for the fastest response. We hope that helps! Best regards, The TourRadar Team

Posted 4 years ago

“It was very confusing while booking as I was told I had to pay on full straight away but after the confirmation came through they said it was due in 4 months. The message system was very slow and I wasn't able to get a straight answer until I called and asked. But the lady I spoke to on the phone was very understanding and able to help very quickly this made up for the lack of customer service to begin with.”

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Posted 4 years ago

Hi there Elizabeth, Thank you for taking the time to leave a review of your booking experience! We are so sorry for the miscommunication surrounding the final payment due date but we are also glad to know that one of our agents was able to assist you when you called in. We will follow up with you directly via your booking page to better understand your comment about the messaging system and to ensure all details of your booking are 100% clear. Until then, please do give us a call if there is anything else we can assist you with. Best regards, The TourRadar Team

Posted 4 years ago

“Tour Radar was a very user friendly site to use for booking a european trip. They also answered my email and phone questions with great service. I would use Radar again for sure.”

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Posted 4 years ago

“Different time zone slow down the transition and language barrier too. I felt like I couldn’t properly communicate to the tour operator also trying to make me purchase more than I requested. Being brief and fast would help wasting time.”

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Posted 4 years ago

Hi there, Thank you so much for taking the time to provide your feedback! We have had a look at your booking and can see that, at one point during your booking conversation, the tour operator thought you were requesting information in their native language - Oops! Since then, it seems that your concerns have been followed up on with clarification from your operator in English. We sincerely hope that has cleared up any previous confusion. We will have a member of our Customer Relations Team will reach out to you directly to make sure that you are satisfied with the action taken and to gather additional feedback. Best regards, The TourRadar Team

Posted 4 years ago

“It was easy to book with TourRadar. Being able to hold a spot for 48 hours was a bonus for me while I checked with my fellow travellers. The website is easy to navigate too.”

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Posted 4 years ago

“My agent, Kim, was very helpful and friendly. An easy booking experience.”

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Posted 4 years ago

“User friendly and speedy”

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Posted 4 years ago

“On line, fairly easy to book”

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Posted 4 years ago

“Took me about then minutes to book the tour. If you have passport information handy you can enter that at the same time. They seem to be on top of things.”

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Posted 4 years ago

“It is easy to understand the itinerary. If you have any questions , the services' response is quickly . The booking experience is good for me.”

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Posted 4 years ago

“Great choice of trips and the customer support is awesome. They were able to answer all my questions and help me find the right trip for me.”

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Posted 4 years ago

“booking was super easy and the customer service rep I called was incredibly helpful! definitely recommend !”

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Posted 4 years ago

“Easy and simple. Tourradar kept me informed throughout the process. Next step the actual travel!”

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Posted 4 years ago

“I didn’t get a response from tour radar about booking confirmation in 48 hours as promised”

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Posted 4 years ago

Hello Leone, Thank you for taking the time to leave a review of your booking experience. When a booking is placed, tour operators must check with their local operations team to verify that all tour components can be arranged. For this reason, we advise travellers that they likely will receive a booking update within 48 hours or longer if the booking is placed on a weekend. While we regret to hear that we may have mismanaged your expectations about the confirmation process, we are delighted to inform you that your booking was actually confirmed on the same day it was placed! We hope this provides you with relief and will reach out directly for any additional feedback or questions you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very prompt to reply any query”

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Posted 4 years ago

“The website is very user friendly and I received the confirmation straightaway.”

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Posted 4 years ago

“TourRadar was super responsive to my inquiries and confirmed my booking quickly. I'm really looking forward to this trip!”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews