TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booking process went well. Hoping to enjoy the tour too.”

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Posted 5 years ago

“Good system for booking. Very well explained.”

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Posted 5 years ago

“Easy and responsive to our questions.”

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Posted 5 years ago

“Good experience. Quick response. I liked our tour and we had an amazing time.”

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Posted 5 years ago

“It was an excellent communication to ask & get a reply so quickly”

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Posted 5 years ago

“Good choice of trips, a wide range of prices.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“I like the options of tours and companies that the TourRadar experience gives me, and the ability to ask questions and be answered by the operators, This is only the second trip I've booked using them, but on the success of the first, and the reviews whilst looking at options for the second... I'm happy.”

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Posted 5 years ago

“I was looking for a tour to Switzerland and TourRadar popped up. It was extremely helpful because it had a listing of all trips involving Switzerland from a number of different companies, allowing me a very easy way to check a number of options in one place. I would definitely utilize this platform in the future when searching a group tour.”

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Posted 5 years ago

“Finn was very special and accommodating”

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Posted 5 years ago

“TourRadar is very responsive when booking, however the follow up is very slow. They seem very responsive when money is involved, but less responsive to general inquiries.”

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Posted 5 years ago

Hey there, Thank you for taking a moment to submit your review. Response times are very important to us and something we are always aiming to improve. That being said, please don’t hesitate to reach out to us again if you have any additional questions. We are available 24/7 and just a phone call or live chat away. Best Regards, The TourRadar Team

Posted 5 years ago

“Prompt response to queries about trip. Easy to make booking, now looking forward to quality tour.”

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Posted 5 years ago

“Easy to use, about a 7 out of 10, Confusing information on some pages, We will do an in-depth review when we return.”

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Posted 5 years ago

“It is confusing that both the Tour operator and TourRadar advertize the specific tour. What is the role of either?”

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Posted 5 years ago

Hello Niels, Thank you for taking the time to leave a review. Hopefully the following provides you with a clear explanation of our roles. TourRadar mainly serves as a booking agent and marketplace for multi-day tours. We work with over 1000 tour operators and do not operate the tours ourselves. That being said, please don’t hesitate to reach out to us again if you have any additional questions. We are available 24/7 and just a phone call, live chat or email away. Best Regards, The TourRadar Team

Posted 5 years ago

“Yes I would recommend TourRadar. More excursions should be included in the price, but that is okay. We will see Ireland”

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Posted 5 years ago

“I did not use the website but phoned as I had a question I wanted the answer before booking. I phoned 3 times on 4/5 to your 0800 number and had no pick up each time which was annoying as your answer phone stated there was a 24/7 365 days a year answer service availiable I phoned again on 5/5 and did receive a quick answer and a very helpful service which enabled me to provisionally book a trip. I had to wait till 7/5 to comfirm with my employer I could took the required dates. Having agreed this I again phoned the 0800 number to confirm ny booking and pay the deposite. Again no answer so as I was receiving e-mails stating my 48 hrs time limit for confirming my trip was running out I decided to use your 0043 (Canada) number which would be costly. Again I got through immediatly and the service was excellent but I was diappointed that this did not occur everytime and ended with me having to use a none free phone number. I was very close on 4/5 to give up trying to contact your company and use another one. regards”

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Posted 5 years ago

“After some initial confusion, the miscommunication between TourRadar, me and Utracks was resolved and resulted in our booking the cycling Normandy tour. Cudos to Natasha & Kate @ TourRadar for clear communication and reassurance; also thanks to Majeh @ Utracks for going beyond and snagging difficult to find accommodation which enabled our tour to go ahead. Majeh followed up with personal touch and gave us the confidence that we had made the right decision to go ahead”

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Posted 5 years ago

“I was pleased to have found a trip that suited me on the website. Booking was easy and TourRadar were quick to realise that the operator had not responded to my booking and they chased it up efficiently. However, I don't think it was made clear enough that I shouldn't have booked my flights until the trip had been confirmed by the other operator, or that the tour would not go ahead without a minimum number of participants.”

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Posted 5 years ago

Hi there, Thank you for your review. We are delighted to hear that you found it easy to book a tour suited for you on TourRadar. Sorry to hear that you felt it wasn’t made clear prior to confirmation that you shouldn’t book your flights. This is stated in your booking page when we first receive your booking request. In addition, the minimum number of travellers needed for a tour to run is set by the tour operator. They seem to have brought this to your attention prior to confirming your booking. That being said, we are available 24/7 so please don’t hesitate to reach back out to us if you have any questions about your tour. Best Regards, The TourRadar Team

Posted 5 years ago

“Website is easy to use. Feedback was quick and understandable.”

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Posted 5 years ago

“Booking at Tourradar has been an easy one. The itinerary are clear and the agents are accomodating.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews