TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Very easy to find and book different kind of tours on a variety of categories suiting to our needs and budget. It's the best search engine for tour packages.”

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Posted 5 years ago

“Very good service.”

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Posted 5 years ago

“Booking experience was quick and easy”

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Posted 5 years ago

“Booking the experience was very easy and straight forward. I feel that the categorization of the tours was not very accurate and it would be great to have the chance to have a way to compare the tours once you narrow down the choice. It took a while for me to decide which tour to take until I actually created an excel file with the options.”

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Posted 5 years ago

“TourRader customer service is very helpful with my booking. They answered my questions right away. May book tours with them later,”

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Posted 5 years ago

“I've now booked several tours with TourRadar and I've only had good experiences. Communication is always quite fast and clear, happening any time as soon as any new information comes to hand, and they fully understand and anticipate customer needs. It seems much easier using them as an intermediary, rather than dealing direct with the particular tour companies who mostly only work within their specific timezone/working hours, and sometimes seem to go off grid without explaining why there may be a delay.”

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Posted 5 years ago

“Poor experience so far, questions answered in brief. Can't work out how to book shore excursions, or what is available.”

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Posted 5 years ago

Hello Jason, Thank you very much for your review. We have had a look into your booking and it seems as though one of our Cruise Experts has since reached out to you to help you book those onshore excursions. Please feel free to reach out to us at any time. Our Specialised Cruise team is available 24/7 and look forward to assisting you in all your cruise needs. Kind regards, The TourRadar Team

Posted 5 years ago

“Once I found the website with TourRadar it was very easy to follow steps and make a suitable for me booking. All information about the tour in Manaus was precise and was provided in professional manner to the point, that anybody (even first timers could understand).”

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Posted 5 years ago

“Website is easy to use and people are really helpful, responding to answers without delay.”

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Posted 5 years ago

“Easy to search and book”

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Posted 5 years ago

“Easy to find tour and simple to book. Quick response with confirmation from TourRadar and the tour operator.”

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Posted 5 years ago

“The booking was clear and advice friendly”

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Posted 5 years ago

“At 6:39pm I received booking confirmation email; at 8:21pm I received email my booking accidentally confirmed and a full refund would be issued. Highly disturbed that in less than two hours, the credit card transaction wasn't voided so it never fully hit my account. Was also asked if I had any other available dates to which I responded, and haven't received a reply in 36 hours. I'm not feeling it :(”

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Posted 5 years ago

Hi Damita, Thank you for your review. We have had a look at your booking and are sorry to see that the tour operator was not able to confirm your space. When you requested this tour, your credit card was pre-authorised as part of a process that your bank carries out to guarantee that funds are available to pay for your tour. This means there was a temporary hold put on the funds needed for the payment. A refund is still pending for your booking as we are waiting for the tour operator to confirm an alternative departure date. The TourRadar Customer Support Team is available 24/7, whilst the tour operators are not. Depending on where the tour operator is located and their local operating hours can cause a delay to responses. TourRadar will be reaching out to you on your booking conversation page to confirm whether an alternative departure date might work. Here at TourRadar, we are confident in our ability to send our travellers on life-enriching travel experiences and hope to be able to do this for you! Kind regards, The TourRadar Team

Posted 5 years ago

“I’m happy because they did everything to correct the mistake with my reservation and they contacted me to try to understand what’s happened. Nice from you ! I will not hesitate to book an activity with your company if I need to.”

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Posted 5 years ago

Hello Nina, Thank you for your review, we are glad we could resolve the issue! Following your feedback, our technical team could find out what happened and correct this bug - so thank you for helping us to improve our platform. We would be more than happy to welcome you for your next adventure. Kind Regards, The TourRadar Team

Posted 5 years ago

“Booking with TourRadar is very user friendly and always there to help out.”

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Posted 5 years ago

“Many offers for many dates and the tours are organized with many activities. The operators are really kind and available for anything.”

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Posted 5 years ago

“Very simple. Asked a few questions to help us make decisions. Replies quick and helpful. Only problem, they could not do as we wanted re increasing the rail pass when we wanted. Was very disappointed. Booking was then easy, following instructions given along with the quote.”

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Posted 5 years ago

“The TourRadar website is so easy to use for bookings and I am very happy with the way that information is provided almost immediately afterwards.”

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Posted 5 years ago

“The booking process was clear, concise and quick. The descriptions of the tours were thorough. The fact that the company is based in Canada provides peace of mind.”

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Posted 5 years ago

“I have been an avid user of TourRadar for 4 years now and I have booked the majority of my international travel through their website. Their website has gone through changes over the years and with the extensive filtering it makes it incredibly easy to find trips that are exactly your travel style and even targeted to specific travel times and dates. I recommend the site to friends, family, and people I meet traveling all the time!”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews