TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Post communications are below par. Currently another tour pending but lacks clarity. Unable to understand a 3 day tour is +$510 /day pp. Advise to my prior agreeing???”

Helpful Report

Posted 3 years ago

“I thought it was confusing. I still have questions that will need to be addressed when I return from a trip I am taking this weekend.”

Helpful Report

Posted 3 years ago

Hi Randi, Thanks for booking your 2022 tour with TourRadar! We appreciate your review and will be in touch after your weekend away to see how we can assist you going forward, and to further understand your feedback about your experience so far. Our team is always available 24/7 over the phone and via live chat should you want to contact us at any stage. All the best The TourRadar Team

Posted 3 years ago

“It was easy to navigate the website and the staff responded quickly when I had some questions about the trip.”

Helpful Report

Posted 3 years ago

“Hello. I had a very good experience booking my trip on TourRadar. The site provides a very detailed information. The process of booking is clear and easy. And when I had a question I received an answer immediately through the online chatting option. Thank you.”

Helpful Report

Posted 3 years ago

“I landed on this site with a Google search and after going to other travel sites that offer tours of Great Britain, I pursued my search with Tourradar because they had tours scheduled that co insided with our travel dates and they had good reviews. Once we decided on the tour we wanted, the booking was easy to follow, we made our deposit and got the approvel for the booking the next day.”

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Posted 3 years ago

“It was very easy and much less expensive than other tours.”

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Posted 3 years ago

“I use TR a lot. They are responsive and easy to work with.”

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Posted 3 years ago

“The booking web site was intuitive”

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Posted 3 years ago

“I do like and have used TourRadar over the years and love the ability to review/purchase tours from several companies on one portal. I am able to usually get an answer via the chat within 24hrs for any support questions I have from either the tour provide or TourRadar. Two things can be improved: 1) Tour providers are not updating their tours to be unavailable. I often reserve tours that show as available and only find out they are not days later, which causes me issues (e.g., travel credits locked, lost opportunities for other trips waiting for confirmation). I believe this has to do with the tour providers and TourRadar only receives the feeds from these companies. 2) The Travel Credit system being processed prior to trip confirmation. I believe the travel credits should only be processed AFTER the tour has been confirmed. I have lost travel credits a few times because I booked a tour that could not confirm me and my travel credits were not reimbursed. I think this is a lose-lose situation. I, as a customer, losing these credits makes me angry and I always end up asking your reps to retroactively add these credits for, a few times they did not. That is a burden for the TourRadar staff because it adds extra unnecessary support tasks for them to do.”

Helpful Report

Posted 3 years ago

Hey Ahn,   It was a pleasure speaking to you and thank you again for leaving such great feedback! As discussed, when it comes to last-minute bookings, the confirmation process does become a bit more tricky. This is because the tour operator must make sure all aspects of the tour are available. With only 4 days to departure, we are happy to see that your tour was confirmed! After taking a look at your booking history, we can see that an agent added your Travel Credits to your booking while it was in a Pending Status. The tour was then declined and this explains while the tour lowered in price but then was found to be unavailable. Finally, Travel Credits are always added to your booking at checkout. If your tour is then declined, your Travel Credits are then automatically returned to your TourRadar account. Be sure to log into your account to view your Travel Credit balance. Again, it was a pleasure speaking with and thank you for booking another tour with us here at TourRadar. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“This will be our first tour with TourRadar. We were happy to find a tour that fell into the dates we needed (as another trip was postponed until next year). Look forward to our trip in October and will be able to review than how good the experience was.”

Helpful Report

Posted 3 years ago

“Booking was easy and effortless.”

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Posted 3 years ago

“Very simple and quick booking experience!”

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Posted 3 years ago

“Fast and easy booking. When I had a question, it was answered quickly and courteously.”

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Posted 3 years ago

“I did it over the phone with a very helpful woman; she was very thorough and patient, and helpful.”

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Posted 3 years ago

“All personnel were very helpful. They answered my questions in a prompt and informative message. Booking actual tour was very easy”

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Posted 3 years ago

“Tester from Steffanie at TourRadar”

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Posted 3 years ago

“Having just booked our second adventure with TourRadar, we can vouch for the simplicity and ease to make a booking. While we haven't yet completed any travel (awaiting the end of Covid restrictions), we are looking forward to seeing if TourRadar and the many companies they work with can deliver as well as expected! We are most optimistic!”

Helpful Report

Posted 3 years ago

“I am so thrilled to have discovered TourRadar. While I generally do my own travel planning, TourRadar provided seamless access to numerous tour packages I was considering for remote and difficult to plan ventures, such as lengthy (20+ day) trips to Indochina, Southwest Africa, and Central Asia (Silk Road). While the easy access to tours and the great communication were nice, I was even more pleased to find that I saved money on both tours I booked by going through TourRadar instead of directly with the tour operator.”

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Posted 3 years ago

“Booking was seamless and fast! I got just what I was looking for and am awaiting my adventure to begin. I found a treasure with Tourradar and am looking forward to more bookings with them in the future!”

Helpful Report

Posted 3 years ago

“The company is selling Trips to countries that are under quarantine with out any notice of major issues this would cause. I was then told that I would have to look else for information.”

Helpful Report

Posted 3 years ago

Hi Colleen, Thank you for taking the time to leave a review about your booking experience, and we regret to hear of any difficulties you had surrounding sourcing information on restrictions. As border restrictions between countries are continually changing we are doing our best to stay up to date and provide accurate information for all travellers departing on their adventures day by day. We do have a travel map available here (https://www.tourradar.com/travel-restrictions) on our website which may help identify current requirements in your chosen countries of travel. We are happy to see that in this case, your operator was able to provide further clarity with your specific situation and you are once again ready to embark on your adventure! For anything else you may need we are here for you 24/7 via live chat, email and phone and are happy to help. Kindest regards, The TourRadar Team

Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews