TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“My most recent booking was a Covid-effect reschedule. Appears original trip no longer available but found something similar. Still waiting for a response as to whether my original deposit will be transferred to the new booking. Travel credits seem to be new? The booking process is definitely easy. With regard to my original trip, my experience was that the Travel Radar staff were always available, with very quick e-mail response time. Am hoping for a positive group tour experience in Sept 2022. As always, the single rate appears excessive - taking my chances I will be matched with a good room-mate.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave a review and providing your valuable feedback on the booking process. We have reached out to you directly on your conversation page to answer any remaining questions you might have leading up to departure. We have no doubt you’ll have a great time on your adventure, and we are always available via email, phone and live chat for anything you may need! Happy Travels, The TourRadar Team

Posted 3 years ago

“This my second time booking with TourRadar. The first booking was for a trip cancelled by the Covid. Each time the experience was excellent.”

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Posted 3 years ago

“Booking was simple enough, but we didn’t understand the process of also needing a confirmation number from tour operator, which we waited several days for. Otherwise good communication with Tour Radar.”

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Posted 3 years ago

“Booking tour is quick and easy”

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Posted 3 years ago

“Pick and choose your tour. So easy to book. They also have installment payment plan. Fantastic!”

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Posted 3 years ago

“Everything was very comprehensive and easy to book. Lots of great choices and super trip pricing.”

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Posted 3 years ago

“Booking was easy and when I called for some clarifications Ben and Jennifer were very helpful.”

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Posted 3 years ago

“It took 6 days from the time I booked online until I got confirmation of the booking, seems excessive.”

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Posted 3 years ago

Hey there, It was a pleasure speaking with you earlier and thank you for taking the time to leave a review. At the moment, tours to Europe are VERY popular! For this reason, we are finding that tours are taking a bit longer to be confirmed. This is only because the tour operator must make sure that all aspects of the tour are available. We are glad to see that both of your European tours are now confirmed! We are positive that you will have an amazing time while on tour! If there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team”

Posted 3 years ago

“Rebecca was the best. She was patient, knowledgeable, and was able to answer all of my questions. I felt that she went above the call of duty in helping me. I have used Tourradar before and I have experienced the same level of professionalism and competence with other staff members.”

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Posted 3 years ago

“The booking process was as easy as it could be, but as soon as it was confirmed I realized it had the wrong date and I have been trying for two days to correct it, nobody will call or write back. Once they got you, they forget you. Not happy.”

Helpful Report

Posted 3 years ago

Hey Ana, Thank you for taking the time to leave a review! After taking a look at your booking, it does look like the 16th of July, 2022 was booked instead of the 2nd of July departure. However, I can see that the tour operator has gone ahead and changed your date to the departure date you were hoping for! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team”

Posted 3 years ago

“Post communications are below par. Currently another tour pending but lacks clarity. Unable to understand a 3 day tour is +$510 /day pp. Advise to my prior agreeing???”

Helpful Report

Posted 3 years ago

“I thought it was confusing. I still have questions that will need to be addressed when I return from a trip I am taking this weekend.”

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Posted 3 years ago

Hi Randi, Thanks for booking your 2022 tour with TourRadar! We appreciate your review and will be in touch after your weekend away to see how we can assist you going forward, and to further understand your feedback about your experience so far. Our team is always available 24/7 over the phone and via live chat should you want to contact us at any stage. All the best The TourRadar Team

Posted 3 years ago

“It was easy to navigate the website and the staff responded quickly when I had some questions about the trip.”

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Posted 3 years ago

“Hello. I had a very good experience booking my trip on TourRadar. The site provides a very detailed information. The process of booking is clear and easy. And when I had a question I received an answer immediately through the online chatting option. Thank you.”

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Posted 3 years ago

“I landed on this site with a Google search and after going to other travel sites that offer tours of Great Britain, I pursued my search with Tourradar because they had tours scheduled that co insided with our travel dates and they had good reviews. Once we decided on the tour we wanted, the booking was easy to follow, we made our deposit and got the approvel for the booking the next day.”

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Posted 3 years ago

“It was very easy and much less expensive than other tours.”

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Posted 3 years ago

“I use TR a lot. They are responsive and easy to work with.”

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Posted 3 years ago

“The booking web site was intuitive”

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Posted 3 years ago

“I do like and have used TourRadar over the years and love the ability to review/purchase tours from several companies on one portal. I am able to usually get an answer via the chat within 24hrs for any support questions I have from either the tour provide or TourRadar. Two things can be improved: 1) Tour providers are not updating their tours to be unavailable. I often reserve tours that show as available and only find out they are not days later, which causes me issues (e.g., travel credits locked, lost opportunities for other trips waiting for confirmation). I believe this has to do with the tour providers and TourRadar only receives the feeds from these companies. 2) The Travel Credit system being processed prior to trip confirmation. I believe the travel credits should only be processed AFTER the tour has been confirmed. I have lost travel credits a few times because I booked a tour that could not confirm me and my travel credits were not reimbursed. I think this is a lose-lose situation. I, as a customer, losing these credits makes me angry and I always end up asking your reps to retroactively add these credits for, a few times they did not. That is a burden for the TourRadar staff because it adds extra unnecessary support tasks for them to do.”

Helpful Report

Posted 3 years ago

Hey Ahn,   It was a pleasure speaking to you and thank you again for leaving such great feedback! As discussed, when it comes to last-minute bookings, the confirmation process does become a bit more tricky. This is because the tour operator must make sure all aspects of the tour are available. With only 4 days to departure, we are happy to see that your tour was confirmed! After taking a look at your booking history, we can see that an agent added your Travel Credits to your booking while it was in a Pending Status. The tour was then declined and this explains while the tour lowered in price but then was found to be unavailable. Finally, Travel Credits are always added to your booking at checkout. If your tour is then declined, your Travel Credits are then automatically returned to your TourRadar account. Be sure to log into your account to view your Travel Credit balance. Again, it was a pleasure speaking with and thank you for booking another tour with us here at TourRadar. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“This will be our first tour with TourRadar. We were happy to find a tour that fell into the dates we needed (as another trip was postponed until next year). Look forward to our trip in October and will be able to review than how good the experience was.”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews