TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Other than booking the tour and payment. TourRadar is not very helpful so far my experience has not exceptional. I pray this is not a prelude to how the tour will be.”

Helpful Report

Posted 5 years ago

Hi Maria, We thank you for taking the time to leave a review! We regret to hear that we may have missed the opportunity to provide an exceptional service during some stage of your booking process. Based on our correspondence, it does appear that your booking process has been smooth. We have directly addressed your questions via live chat and have directed you to the regulating authorities for specific information about Visas and Travel Insurance. With that being said, we do pride ourselves on providing a great service to our customers and we will reach out to you directly to see if there is anything else we can assist with. Best Regards, The TourRadar Team

Posted 5 years ago

“Great site for having a quick snap shot of tours available in the city/country. I like that it has a preview of the travel route in the overview page of all tours available. However I had issues with making payment via credit card. I tried Chrome, Internet Explorer and even on my mobile phone and I couldn't fill in the credit card details as the sections were greyed out. Had to contact customer service to support payment and thankfully the customer service was very reactive and responsive.”

Helpful Report

Posted 5 years ago

Hello Maryanne, Thank you for taking the time to leave a review of your booking experience. We are delighted to learn that certain features on our platform have helped you with your travel plans. We are glad to hear you were able to be booked on your next life-enriching adventure with our assistance, despite the minor setback with the payment. From the screenshot provided, we’ve gathered that there was something on your browser, whether an extension or app that may have restricted access to your booking page. In situations similar to these, we recommend that travellers clear their cache and cookies and completely exit the browser before reopening the same page. We hope this helps and wish you a wonderful time on your upcoming trip! Kind Regards, The TourRadar Team

Posted 5 years ago

“Why do you force a single traveller to book a single room? You must offer several possibilitys to these people so more of them will choose to travel with you.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for taking the time to share your feedback. TourRadar partners with over a thousand operators from all around the world, which do not always have the same policy when it comes to solo travellers. Some of them allow shared occupancy between different members from the group, while others do not and have a mandatory single supplement. Our Customer Support team will be glad to suggest tour options that match your requirements, and to recommend operators who allow room sharing if needed. You can contact our team at any time here: https://www.tourradar.com/contact Wishing you a lovely day, Kind Regards, The TourRadar Team

Posted 5 years ago

“I am happy with the tour I booked but really frustrated with TourRadar as a middleman. There were lots of issues with the booking process that I haven’t experienced on other sites. The staff I dealt with were all wonderful but you should make the site easier to use and grant them the technology to resolve issues more quickly. ***edit: I would like to add that the company has been really responsive to my complaints in terms of getting feedback, calls, etc. I might use the site again if I could book something with a confirmation straight through. To explain a lil more: I found a tour I liked but the vendor couldn't confirm it right away, even though I called them. It took about 2-3 days to get it all nailed down and I ended up not getting the good flight I wanted as a result. Then TourRadar contacted me after I had booked my flight and dealt with the tour operator, and thought it was all done. However, TourRadar person told it wasn't confirmed yet and I needed to pay more, and messed up the discount code, so it took longer to book. In the end, I am happy TourRadar helps people connect with these trips but think the site should be simpler. If vendors want to sell a trip on there, they should sell it — the end. Don't tease me with a trip and then it can't be booked because I'm one person and then the dates change and then the extra charge because I'm one person doesn't go through, etc etc. Just really frustrating, especially when you are booking flights as well. HOWEVER, TourRadar does seem more concerned about customers' happiness than many other booking sites, in terms of outreach and customer happiness. I really, truly appreciate that because I've dealt with other booking sites that DGAF. So, if you've read this far you've gotten my full experience on the site. They have great trip options, the booking process isn't seamless, but maybe in the end you get a great trip booked at a great price :) *”

Helpful Report

Posted 5 years ago

Hi there Lauren, We appreciate you taking the time to provide feedback about your booking experience. We have had a look at your booking and can see that you placed a booking with one of our "self-service" operators. This means the operator handles all inquiries you send through, but for the protection of all travellers, TourRadar handles most of the pricing adjustments. To clarify, TourRadar works on a system whereby our operators send us notifications whenever assistance is needed during the booking process. This allows us to provide assistance as soon as possible and when necessary. However, this does mean that when an operator is closed for the day, delays can occur. We would like to remind you that we are available to help you with urgent inquries 24/7 via phone or live chat, so please do not hesitate to get in touch. In the meantime, any messages that you send on your booking page will be going directly to your operator to handle and respond to during their local business hours, depending where they are in the world. We hope that provides some clarity as to how TourRadar works and hope you are looking forward to the adventure of a lifetime. Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to select the different offers. However, when you decide to book a program, it is not very transparent what is the price of the program considering there is a price in the leaflet but the price on the booking changes without a clear explanation. If that price change is related to exchange rate then it should be stated in a detailed way how does that works. After all the price is in Euros and it is not expected a change. This is an improvement area.”

Helpful Report

Posted 5 years ago

Hello Francisco, Thank you for your review and feedback. We regret to hear that there has been some confusion on the pricing of your booking and would like to take this time to review your concerns. To clarify, pricing of tours are affected by factors such as seasonality and availability and can vary depending on the departure date selected. Many tour operators we work closely with, are locally operated so there's no denying that exchange rates can also play a role in pricing variations as well. Specific to your booking, we recognize that there may be a pricing discrepancy and have started an investigation. We strive to provide you with an update shortly after the weekend. Kind Regards, The TourRadar Team

Posted 5 years ago

“It was simple and the team was fairly responsive. I did have times where I did not feel like my questions were not being answered as quickly as I would have liked, but overall good experience.”

Helpful Report

Posted 5 years ago

Hello there! Thank you so much for your feedback. We have had a look at your booking and can see that the operator you booked with is a self-service operator. Our self-service operators are located all over the world and have varying local business hours. This can sometimes cause a bit of a communication delay, especially as many operators are closed through the weekend. However, our Customer Service team here at TourRadar is available 24/7 and would love to answer any questions regarding your upcoming tour. You can reach us via phone, live chat and email! We hope that provides some clarification and would like to thank you for continuing to choose TourRadar for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“Fast and easy. A little short on specific details of different tours. booking the tour was easy but follow up on hotel rooms and airport transfers not so good. no response in two days.”

Helpful Report

Posted 5 years ago

“I have booked with TourRadar several times before and had positive experiences. The information has been clear, online answers to most questions, and subsequent communications are clear. I will say that this time the information was a bit inaccurate and misleading. The web page where all the purchase details are entered and the price is generated clearly has a box which says "G Adventures offers 5% discount for past passengers" and includes a box to include past trip/customer number. Of course I did not expect the price to show this discount when I entered my payment info because it appears it needs to be confirmed with G Adventures first. After receiving my confirmation and noting that it did not include the 5% discount (I have been on 2 G Adventures trips), I asked about it. The response indicates that this is a discounted trip and they "will not be able to include" the 5% discount. This is misleading and feels like a bait-and-switch as the reservation form just says "G Adventures offers 5% discount for past passengers" without any conditions, maybes, or caveats. Those of us who prefer reserving and purchasing online expect the online information to be accurate and reliable.”

Helpful Report

Posted 5 years ago

Hey Todd, Thank you very much for your detailed feedback. We have taken a look into your booking page and understand exactly where you are coming from. G Adventures does offer an amazing 5% discount for returning travelers. However, this discount cannot be combined with any other G Adventures tour discounts. The feedback you have given regarding what is stated on the TourRadar booking page is greatly appreciated. We agree that the G Adventures 5% loyalty pricing terms can be better explained directly on the booking page to remove any possible confusion. This type of feedback helps us continue to make booking tours online easy and transparent. We thank you very much for pointing this out to us. We will take a deeper took into this and see how we can better explain the discount terms for future travelers. Thank you again for your continued loyalty and genuine feedback. Best regards, The TourRadar Team

Posted 5 years ago

“I booked for my first time on this travel agency. I was disappointed reading that my booking as solo traveller wouldn't have been possible. I got over this issue by booking for my son with me as well.”

Helpful Report

Posted 5 years ago

Hi Engenio, Thank you for taking the time to review TourRadar. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. For most tours, single supplements are optional. For other tours, single supplements are either mandatory or not an option. Depending on the destination and the tour operator, some accommodation only has twin-share availability. The TourRadar Customer Support Team is available 24/7 and can confirm the rooming style and single supplement requirements if there is any doubt on your end prior to booking. Kind regards, The TourRadar Team

Posted 5 years ago

“My first encounter was with Elle, who was very cordial and patient with me throughout the booking process. She was a delight to work with. After that, I was told to wait 3-4 days to get confirmation on the reservation. In actuality, it was 7 days and required me to contact TourRadar to find out that I had been confirmed. Was not pleased. I had been waiting for confirmation in order to book flights and did not appreciate any delay in response. Otherwise, my experience was okay.”

Helpful Report

Posted 5 years ago

Hi there Susan, Thank very much for taking the time to write us a review! We have had a look at your booking and can see that your tour was 'on request' and was confirmed within 4 business days. We always advise passengers that it can sometimes take longer than this to receive confirmation and will always be sure to follow up accordingly when we experience longer-than-usual confirmation times. It is important for passengers to note that the days outlined are 'business' days - most operators and their operations teams (who are in charge of tour confirmations) are closed through the weekend. Based on the notes on your file, we can see that our agents checked the status of your request every day until the weekend. Then, on the 4th business day, on Monday, we received confirmation from your operator and sent you a confirmation email. We hope that this response provides clarity surrounding 'on request' tours and useful information for how operators' business hours affect how quickly they are able to secure your space. Should you have any questions, please do not hesitate to reach out to us via live chat or phone, where we are available 24/7 to assist. Kind regards, The TourRadar Team

Posted 5 years ago

“The response time very long, and for fast travellers who want to make decisions and are on the go this does not work. I would really appreciate if TR reps field. Farah”

Helpful Report

Posted 5 years ago

Hello there! Thank you so much for your review. We have had a look at your booking and can see that the operator you booked with is a self-service operator. After you book, depending on the operator, your messages will go directly to them, and they are available to respond during their local business hours. This can sometimes cause a bit of a delay, especially as many operators are closed through the weekend. Generally, your first point of contact will be a TourRadar agent who will assist you with comparing tours prior to booking. After you book, depending on the operator, your messages will go directly to them, as they will always have the most up-to-date information about your booking and are best equipped to assist you. We hope that provides some clarification and would like to thank you for continuing to choose TourRadar for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“Before you make your bookings, they will respond to all your queries within an hr but as soon as your tours booked god help you if you have any questions. It’ll be a miracle if you receive a response within a week. Travelled twice with them and had the same experience both the time.”

Helpful Report

Posted 5 years ago

Hi there! Thank you so much for your review. We have had a look at your bookings and can see that both of the operators you travelled with are self-service operators. What this means is that any messages you send will go directly to them, and they are available to respond during their local business hours. This can sometimes cause a bit of a delay, especially as many operators are closed through the weekend. Generally, your first point of contact will be a TourRadar agent who will assist you with comparing tours prior to booking. After you book, depending on the operator, your messages will go directly to them, as they will always have the most up-to-date information about your booking and are best equipped to assist you. We hope that provides some clarification and would like to thank you for continuing to choose TourRadar for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“Customer who takes multiple tours from you, is always required to update the passport pictures and home address etc for each trip. Why can't this data be populated from the data already stored.”

Helpful Report

Posted 5 years ago

Hello Brij, Thank you for your review and feedback. We appreciate your time and recognize how implementing this would make your booking experience much more efficient. However, important traveller information such as passport details and home addresses are not stored for security reasons. While tedious, many tour operators require up-to-date traveller details upon booking so it is important to re-enter them each time to ensure accuracy. That being said we appreciate your feedback and hope this offers some clarification. Kind Regards, The TourRadar Team

Posted 5 years ago

“Polite and friendly Found it hard to get information about the trip or,indeed, get a phone number to ring. To speak to someone who might know.”

Helpful Report

Posted 5 years ago

Hi Rosalie, Thank you for taking the time to provide your feedback. We’re glad to hear that you found our service friendly. As per the correspondence on your booking page, the tour operator is in the process of sending over the exact information for your departure. We do have a dedicated team of travel experts available to assist 24/7. Our phone number is listed in the top right-hand corner of our website or you can utilize our live-chat function also available on our site! We will be in touch for further feedback. Thanks again. Kind regards, The TourRadar Team

Posted 5 years ago

“Was a little complicated, at first Tour Radar told me there was no more room for a specific tour even though it said 4 spot were still avaialble. I called the tour company directly, and said there was indeed room left. Called back Tour Radar, and after further review I was able to join the tour in question. Not sure why they didnt figure this out initally.”

Helpful Report

Posted 5 years ago

Hello Justin, Thank you for taking the time to leave a review. We're sorry to hear that your booking experience has been a little complicated. As per our correspondence, it looks like there may have been some confusion over the accommodation selected for your tour so additional emails were sent to clarify this. During this time, the tour operator has also advised us that some of the holds placed by other travellers had expired and more spots have been released as a result. We're sorry if these emails may have caused confusion and want to assure you that your booking has been officially confirmed with your selected accommodation. We will reach out to you directly to see if you have any additional feedback pertaining to your booking experience and tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“I found the web site hard to use. Did not seem clear when I made a mistake. I struggled through the stuff mostly myself so I am not sure that your operation is any more useful than any other firm. Seems customer service is a thing of the past.”

Helpful Report

Posted 5 years ago

Hello Abram, Thank you for your helpful feedback. We're keen to understand what we could be doing better to improve your booking experience and more specifically where you had difficulties on our site. We look forward to connecting with you this week to understand in more depth how we can improve. Thanks for choosing TourRadar, The TourRadar Team

Posted 5 years ago

“While I love the savings offered by TourRadar it still isn't as good as it should be for searching for tours. The drop down menu for Destinations gives you different areas and under that it has "see all". When I choose "see all" however I don't see all I see some, maybe even most but not all countries that TourRadar has tours available for. In the Asia option Uzbekistan isn't listed. When you do a search using the search bar for Uzbekistan the results I get is 51 holiday packages. All should mean all. However worse than that is those 51 holiday packages do not include the tour that I just booked which does go to Uzbekistan. It was my first choice of destination. When I didn't find what I wanted I moved on to the Caucasus region. It was only while searching for those that I looked into one of the trips and subsequently the tour operator and discovered that they also do trips to Uzbekistan. It was this trip that I just booked. Perhaps the issue is in categorization. I expect when I search a country to get all results of any tour that goes in that county, however it seems that the search results only provides tours that only go to that country and excludes multi-country tours.”

Helpful Report

Posted 5 years ago

Hello there, Thank you so much for your detailed feedback. We can see that you're an expert TourRadar.com user having already booked multiple tours and we genuinely appreciate your loyalty and constant feedback. As we continue to offer more and more tours and partner with more tour operators, our search filters are a key factor for travelers to find the perfect tour and we are always working to improve in this area. Thank you for your continued loyalty. We are sure that you will have a wonderful time on your upcoming tour. Thank you again for taking the time to leave us with such useful feedback. If there is anything we here at TourRadar can help you with, we are available by phone, email and online chat 24/7. Best regards, The TourRadar Team

Posted 5 years ago

“I made 3 phone calls plus one message to ask from you for some information regarding Korea tour, didn't get any respond to my email or to my mobile. I was waiting for few days and nearly to give up. Eventually all the information I have to phone to USA Hana Tour ITC and Korea then got it. the only reason I still book with Tourradar is I can have some $ discount! I am not happy your information collecting is so slow and and not efficient.”

Helpful Report

Posted 5 years ago

Hello Heugo, Thank you for taking the time to share your feedback. We've had a closer look at your booking history and it appears your email provider has been blocking the emails we have been sending you, which naturally would have appeared to be that your questions were not being answered. On the contrary, your tour operator offered prompt responses to your questions via our platform, during their office hours. We'll reach out to you directly to make sure you have everything you need and confirm everything is in order for your trip! Best Regards, The TourRadar Team

Posted 5 years ago

“I think as far as tourradar is concerned, there response rate is quiet fast but sometimes if you require specific information/details re the tour itself they would refer you to the third party/tour operator which take days to get the reply and sometimes the information provided was too little that you have to ask again the same questions that were not clarified and again wait for days for the feedback.”

Helpful Report

Posted 5 years ago

Hello Ann, Thank you for your feedback, we're glad you've been able to make use of our TourRadar 24/7 customer support. You're absolutely correct, that you've been communicating directly with the operator of your tour in your booking page, who appears to have had a slight delay in getting to your queries. While our support team is available around the clock, your tour operator are unavailable over the weekend and are open only during business hours. Looking at your booking, everything appears to be in place (including your request for visa support documents) and you're ready to set off! We hope you have a wonderful time on tour and remain here for you if there is anything you need. Happy Travels, The TourRadar Team

Posted 5 years ago

“Overall booking experience was easy and good. the customer care is quite helpful and prompt. One issue I faced was they do not accept American Express card while booking from India.”

Helpful Report

Posted 5 years ago

Hello Shivani, Thank you for your feedback. We're always working on making more payment methods available to all of our global customers. AMEX payments on TourRadar are available to most of the world, though I am afraid India is currently excluded - we'll see what we can do for you moving forward. We're glad you were able to find an alternative payment method to book your trip and thank you for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,728 reviews