TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“The first leg of my flight was delayed and I missed my connecting flight. I called tourradar to see if I could arrange a transfer the following day and let them know I would not be arriving on time. There was no help provided. They gave me 3 emergency numbers to call. Noone answered. I was told the do not work on the weekends. You could chance it and maybe nothing bad will happen, but I won't be using this company in the future. I recommend you think long and hard before booking with tourradar.”

Helpful Report

Posted 5 years ago

Hi Jeff, We are sorry to hear that you have not had much success getting in touch with your operator. Rest assured we have been monitoring your booking page closely and have been calling the operator on your behalf to advise them that your flight has been delayed. We currently have agents working across different offices and time zones to get this information to the operator for you as soon as possible! Kind regards, The TourRadar Team

Posted 5 years ago

“I booked my tour over the phone. It was quick and easy and the operator was pleasant to talk to.”

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Posted 5 years ago

“All smooth. Prompt confirmation from operator.”

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Posted 5 years ago

“Staff on hand were very responsive to questions. The Internet interface was easy to use. Also, I appreciated being able to use a credit card without penalty.”

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Posted 5 years ago

Hi Debra, Thank you so much for your review. Here at TourRadar, we pride ourselves on the ability to provide an effortless booking experience with over 2,500 operators across the globe. One of the perks of choosing TourRadar is having no booking fees whatsoever. Best of all, we plan to always keep it this way! We appreciate your business and hope that you will continue to choose us for your future touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“The booking process are great. TourRadar made it very easy to book my tour. They answered all my questions quickly.”

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Posted 5 years ago

“Mixed response: we booked the listed optional activity only to be told we couldn't actually book that activity in advance. Hmm. We gave the code for the 5% discount for having traveled with G adventure before but it wasn't applied. Now I have to email about that.”

Helpful Report

Posted 5 years ago

Hello Mia Kay, Thank you for taking the time to leave such great feedback! We have taken a look at your booking and can see that you were looking to add an amazing optional activity to the tour. It seems as though the operator has since made this activity available only while on tour. This gives you a bit more flexibility as you can decide while on tour if you would like to participate. Also, this makes sure that the payment goes directly to the local operator! As this will be your second trip with this specific operator, you are eligible for a 5% Loyalty Discount. As per the operator's terms, this discount cannot be combined with any other offers. You booked this tour with a huge 20% operator discount as well as further TourRadar savings! This will be a much better deal than taking the 5% Loyalty Discount! Thank you again for your feedback and we are sure that you will have a great time while on tour. Please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email and live chat! Best regards, The TourRadar Team

Posted 5 years ago

“Very easy booking experience for a first-timer. There's a lot of information provided on the tours, so there's a lot of time required to make a choice! However, once we set our mind on a particular tour, everything was done and confirmed within a few moments. I would certainly recommend TourRadar.”

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Posted 5 years ago

Hi Margaret, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your first experience with TourRadar. With a selection of 40,000 tours worldwide, we like to provide all the necessary information that will help you make your choice! Should you need any advice, our Travel Experts are available 24/7 and are always happy to share their experience and assist travellers in selecting the tour of their dreams. We would like to thank you again for choosing TourRadar, and wish you a great trip! Happy Travels, The TourRadar team

Posted 5 years ago

“I was very impressed by TourRadar’s responsive and thorough answers to questions posed in the chat mode even though it was late in the evening. This was my second International booking with them and Expat Explore....vrey pleased!”

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Posted 5 years ago

“Trip descriptions are easy and thoroughly understandable.Compare and choose is quick process. Payment and installments friendly. Not the first time to join tours here. Highly recommended.”

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Posted 5 years ago

“straight-forward, easy booking process.”

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Posted 5 years ago

“Very simple and easy”

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Posted 5 years ago

“Amazing!! All my queries were answered in detail by each and every consultant I dealt with. They were all most helpful, professional and responsive. I booked my river cruise within 24 hours of coming across the details of it.”

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Posted 5 years ago

“Always a quick response to any queries. Helpful with questions at all time”

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Posted 5 years ago

“Nice to have all the options in one location for different tours to be able to compare. Prompt replies when I booked. Great communication.”

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Posted 5 years ago

Hey Gwen, Thank you very much for taking the time to leave a review! Here at TourRadar, we have over 40,000 tours for you to select and compare! You have chosen a great tour and there is no doubt that you will have a wonderful time while on tour! If you need any assistance at all, our Customer Support team is available 24/7 via online chat, phone or email to help you! Thank you for booking with us here at TourRadar! The Customer Support Team

Posted 5 years ago

“Easy to book”

Helpful Report

Posted 5 years ago

“TourRadar's booking experience exceeded our expectations. The website was easy to navigate, equipped with useful filters searching for our ideal tour was quick. We're glad to have found this site thru a friend's recommendation. Presentation of various tours were also well organized that you truly get an idea of the itinerary and its inclusions. Very much impressed with their client service quick and knowledgeable response to our inquiries. Truly shows they care about fulfilling the travellers needs. They even connected us to one of their tour operators, Cultural Morocco, to whom, to date, have been very impressive in handling our travel needs. Amanar, from Cultural.. was very knowledgeable, quick and amazingly helpful in customizing the tour. We strongly recommend TourRadar and operator Cultural Morocco. Clear, easy navigation, prompt communication, pleasant & knowledgeable agents and operators, offering great value to the clients are the key factors that impressed us during the booking experience at TourRadar. Will write another review after we complete the tour. Our group's truly excited to experience Morocco. Thanks to TourRadar and Cultural Morocco for your service.”

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Posted 5 years ago

Hi there Diana, Thank you so much for your lovely review! We are so incredibly pleased that you understand exactly what we do and what we can offer our travellers as the largest online marketplace for multi-day tours - 37,000+ tour listings across 2,500+ operators, to be more exact! We are also so glad to hear your Moroccan operator has been helpful in creating the tour perfect for your travel needs and that our Customer Support team have been prompt in providing the best possible service. Here at TourRadar, we believe in providing 'mind-blowing' customer service - If the customer is happy, we thrive! Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“I booked on-line. It was an easy process. When I had questions the various representatives were always very helpful.”

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Posted 5 years ago

“It was seamless and I saved some money. I had not heard about TourRadar so I was a bit skeptical that I could get the exact same booking at a lower price compared to the cruise site. I sent an email for a quote with my specifics and within an hour I had an email response.”

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Posted 5 years ago

Hi there, Thank you so much for taking the time to leave us a review! We totally understand the skepticism - After all, with the sheer number of travel websites and companies to choose from out there, it can be a hard decision! However, we are glad and grateful that you decided to take the leap and book with us. TourRadar always offers better pricing than if you were to book with the operator directly. However, should you ever find a better price elsewhere, whether that's with the operator or with another third-party website or company, we would be more than happy to apply a price match for you at the time of booking as part of our Best Price Guarantee. As a cruise passenger, our dedicated cruise team will be handling your booking and providing you with all the necessary information for your departure - You are in good hands! Kind regards, The TourRadar Team

Posted 5 years ago

“Helpful, quick responses. Thank you”

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Posted 5 years ago

“Simple and stress free. Staff answered electronic messages promptly and accurately.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews