TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to book and great communication.. ..”

Helpful Report

Posted 5 years ago

“The staff are so helpful. Any questions I had were answered so promptly. As a solo traveller booking with them made me at ease!”

Helpful Report

Posted 5 years ago

“Wow, easy peas”

Helpful Report

Posted 5 years ago

“Where do I start? They of course took my money straight way then ghosted me for weeks. After threatening to call my credit card company and challenge the charges did they send me my itinerary the day before I was to leave. Once I got to Bangkok I was NOT greeted at the airport but had to call and wait a long time for pickup. The hotel in Bangkok is antiquated at best and in a seedy part of downtown that I wouldn't go out after dark without a guard. The tour was okay but rushed. When I got to Pattaya I was placed in a car that had no trunk space because it was full of a speaker system and we had to stop for petrol a couple of times because he had souped up the car. Think of your worse Uber nightmare then multiply by 10. We were late and I nearly missed my tour there for Pattaya which is okay. Coral Island is a mini Rio de Janeiro. Gross! When I got back to the hotel and got my room it was so gross it looked like a 70s Section 8 tenement in NYC during the 70s. The bathroom was flooded because the toilet leaked at the base. They called housekeeping she threw my bath towels on it wiped it up and left. I know I have no bath towels. When I went in the bathroom five minutes later it was flooded again. The room was moldy, you could see rat droppings under the edge of the bed. I insisted on a different room. I didn't think they could make it worse and yet they managed. This room the window won't shut so I had to stuff toilet paper in the cracks to keep out mosquitoes, the bathroom shower is covered in mold, the bed doesn't look like the sheets have been changed, there's questionable stains on the couch (Pattaya is know for its sex trade and this hotel rents by the hour too- booked for me by TourRadar) and I had to clean the room's surfaces because it was all sticky! I have over 40+ pictures of the disgusting rooms I've been in but the worst part is I was awakened by a cockroach running over my face at 2:30 in the morning! There were MORE in the bathroom running over my things. I have contacted TourRadar and asked to be extracted giving up the rest of the tour and I'm waiting for them to either A) PUT ME IN ANOTHER HOTEL or B) send me back to Bangkok. What an absolute NIGHTMARE FROM HELL!!!! So by all means if you want to experience a Third World Vacation, shabby treatment where they grab your money and don't talk to you sending you to the worst places they could probably imagine and get away with legally then book with TourRadar. I will never book with them again I have put it on my blogs to never book with them - this is absolutely a nightmare from which there is no escape! The company I used in Tokyo was brilliant. TourRadar needs to be reevaluated. I wonder who they've paid to get their alleged corporate endorsements”

Helpful Report

Posted 5 years ago

Hi There, We are very sorry to hear your touring experience is currently not meeting expectations. We have had a look at your booking and can see that your tour operator is being proactive in assisting you with the situation, both via your booking page and in-destination. As your booking agent, TourRadar is monitoring the situation closely to ensure that the operator provides you with timely and prompt assistance.    Upon your return, our dedicated Customer Relations Team will be reaching out to assist you with submitting a formal complaint to your tour operator, should you wish to do so. It is our aim as your booking agent to facilitate a fair resolution between you and your tour operator. Best Regards, The TourRadar Team

Posted 5 years ago

“Extremely easy to book my tour - I was guided through the needed information with no trouble whatsoever. Their communication was friendly and helpful as they answered all of my many questions. Will definitely book with them again.”

Helpful Report

Posted 5 years ago

“I was a bit apprehensive but booking this tour could not have been easier. I used the chat feature to ask a couple of questions and they were very responsive.”

Helpful Report

Posted 5 years ago

“Tourradar is very organization. The assistant has a lot of experience when I have a questions. They are willing to help me right away. They are good taking care of the people. I am highly recommended this Tourradar. I would come back again.”

Helpful Report

Posted 5 years ago

“Price kept changing. Company had problems registering 2 people who each want to pay their own share of a twin room.”

Helpful Report

Posted 5 years ago

Hi there, We thank you for your valued feedback, however, we sincerely regret to hear you had some difficulty during the early stages of the booking process. We have taken a look and can see that your bookings were made separately. Therefore, our team were aware of this, working closely with your tour operator to assure that the correct quote was set up. When travellers are together but the bookings are made separately, this is a process that may need to occur, in order to customize a quote to a traveller's specific requirements. As this operator was based in the local country, this can sometimes take 2-4 business days to collaborate due to time zone differences and office hours. However, we are very glad to see that the pricing was updated and the room preferences corrected not long after you made your booking. We’re happy you and your travel partner are confirmed on an amazing touring experience, that you are no doubt looking forward to! We will endeavour to have a member of our customer support team follow up with you personally. We also advise that our Customer Support team is available 24/7 by phone or online chat if you should require any further assistance with your booking going forward. Kind Regards, The TourRadar Team

Posted 5 years ago

“The whole process was effortless and easy.”

Helpful Report

Posted 5 years ago

“The first leg of my flight was delayed and I missed my connecting flight. I called tourradar to see if I could arrange a transfer the following day and let them know I would not be arriving on time. There was no help provided. They gave me 3 emergency numbers to call. Noone answered. I was told the do not work on the weekends. You could chance it and maybe nothing bad will happen, but I won't be using this company in the future. I recommend you think long and hard before booking with tourradar.”

Helpful Report

Posted 5 years ago

Hi Jeff, We are sorry to hear that you have not had much success getting in touch with your operator. Rest assured we have been monitoring your booking page closely and have been calling the operator on your behalf to advise them that your flight has been delayed. We currently have agents working across different offices and time zones to get this information to the operator for you as soon as possible! Kind regards, The TourRadar Team

Posted 5 years ago

“I booked my tour over the phone. It was quick and easy and the operator was pleasant to talk to.”

Helpful Report

Posted 5 years ago

“All smooth. Prompt confirmation from operator.”

Helpful Report

Posted 5 years ago

“Staff on hand were very responsive to questions. The Internet interface was easy to use. Also, I appreciated being able to use a credit card without penalty.”

Helpful Report

Posted 5 years ago

Hi Debra, Thank you so much for your review. Here at TourRadar, we pride ourselves on the ability to provide an effortless booking experience with over 2,500 operators across the globe. One of the perks of choosing TourRadar is having no booking fees whatsoever. Best of all, we plan to always keep it this way! We appreciate your business and hope that you will continue to choose us for your future touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“The booking process are great. TourRadar made it very easy to book my tour. They answered all my questions quickly.”

Helpful Report

Posted 5 years ago

“Mixed response: we booked the listed optional activity only to be told we couldn't actually book that activity in advance. Hmm. We gave the code for the 5% discount for having traveled with G adventure before but it wasn't applied. Now I have to email about that.”

Helpful Report

Posted 5 years ago

Hello Mia Kay, Thank you for taking the time to leave such great feedback! We have taken a look at your booking and can see that you were looking to add an amazing optional activity to the tour. It seems as though the operator has since made this activity available only while on tour. This gives you a bit more flexibility as you can decide while on tour if you would like to participate. Also, this makes sure that the payment goes directly to the local operator! As this will be your second trip with this specific operator, you are eligible for a 5% Loyalty Discount. As per the operator's terms, this discount cannot be combined with any other offers. You booked this tour with a huge 20% operator discount as well as further TourRadar savings! This will be a much better deal than taking the 5% Loyalty Discount! Thank you again for your feedback and we are sure that you will have a great time while on tour. Please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email and live chat! Best regards, The TourRadar Team

Posted 5 years ago

“Very easy booking experience for a first-timer. There's a lot of information provided on the tours, so there's a lot of time required to make a choice! However, once we set our mind on a particular tour, everything was done and confirmed within a few moments. I would certainly recommend TourRadar.”

Helpful Report

Posted 5 years ago

Hi Margaret, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your first experience with TourRadar. With a selection of 40,000 tours worldwide, we like to provide all the necessary information that will help you make your choice! Should you need any advice, our Travel Experts are available 24/7 and are always happy to share their experience and assist travellers in selecting the tour of their dreams. We would like to thank you again for choosing TourRadar, and wish you a great trip! Happy Travels, The TourRadar team

Posted 5 years ago

“I was very impressed by TourRadar’s responsive and thorough answers to questions posed in the chat mode even though it was late in the evening. This was my second International booking with them and Expat Explore....vrey pleased!”

Helpful Report

Posted 5 years ago

“Trip descriptions are easy and thoroughly understandable.Compare and choose is quick process. Payment and installments friendly. Not the first time to join tours here. Highly recommended.”

Helpful Report

Posted 5 years ago

“straight-forward, easy booking process.”

Helpful Report

Posted 5 years ago

“Very simple and easy”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews