TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,723 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,723 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booking was ok. I booked even though I had unanswered questions and am still worried about where to find the pickup location, and I don't know what I need to pay for and what is covered. I am concerned but this is my only chance to take a holiday so I just did it as fast I could.”

Helpful Report

Posted 5 years ago

Hi Maureen, Thanks for your feedback, you've booked a great tour! We can see your operator is generally responsive within 24 hours, and have no doubt they will confirm your pick up location shortly. The inclusions of your tour are listed on the tour detail page under What's Included, but if there is anything you'd like to query that is not addressed here, simply send the message via your booking page and the operator will be happy to confirm. We have no doubt you'll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 5 years ago

“The booking was easy. The hardest part was selecting which tour to take! Very excited to see how the tour goes.”

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Posted 5 years ago

“The website was easy to use, even as I was using my phone.”

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Posted 5 years ago

“Wow, TourRadar might be my new favorite travel planning tool. The booking experience was very easy and their message center let me communicate directly with everything on this trip in one place. First time using TourRadar and I would definitely recommend to others and use this again!”

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Posted 5 years ago

“Very good help from customer support centre regarding the trip details and price. Waiting for the trip to be memorable. Thank you very much.”

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Posted 5 years ago

“I booked for a group, which is why I chose TourRadar as I could pay in local currency and initially given the impression members of the group could pay individually (after the initial deposit), also I preferred the local contact. The TourRadar team were generally helpful, however, payment via the website was not as straightforward as I was led to believe with my credit card details to be debited if all payments were not made by the due date. The website for payment had issues and we could not log in properly. So there was quite a bit of coordination on my behalf.”

Helpful Report

Posted 5 years ago

Hello Rita, Thank you for your feedback regarding your booking and payment experience. Looking at your booking for 10+ people, we can understand your feedback. Similar to an online flight or hotel booking, on TourRadar.com, the lead passenger is responsible for managing all aspects of the booking, including payments. While we do offer for multiple travellers' cards to be uploaded to the booking in order to split payments, if the travellers in your group want to manage their own payments, it's generally easier for them to be booked on separate booking pages. We have, however, taken your feedback on board and will look into how we might improve the payment process for groups like yours. We have no doubt you'll have a wonderful time on tour and thank you again for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 5 years ago

“Travelling to explore new countries to achieve dreams and goals take huge decision to make. Your company is helpful as provided answers to my questions. This would be my third time to use TourRadar. One in 2017 China, 2018 Canadian Rockies and the third would be this forthcoming trip Balkan Ultimate.”

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Posted 5 years ago

“Very easy, quick and accomodating .”

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Posted 5 years ago

“Second time booking with TourRadar. Easy to use and looking forward to a great trip!”

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Posted 5 years ago

“Easy access, variable choices and fast response from customer service”

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Posted 5 years ago

“We got all the answers to the questions we were wondering about. And this was done in a timely manner.”

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Posted 5 years ago

“Its easy to book my tour with TourRadar which also very efficient.”

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Posted 5 years ago

“TourRadar was referred to by a relative. Very easy to navigate their website. Complete and detailed information regarding the tour I chose. Actually trying to get 6 others to join the four of us that are already signed up.”

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Posted 5 years ago

“This was my first time using your company. I took a chance, and I am happy to say my experience has been stellar. I am looking forward to booking future vacations with Radar! Everything went so smoothly. I rate your company 10 stars!”

Helpful Report

Posted 5 years ago

“Booking was very easy, site is user friendly. What was weird was that at any time upon clicking on the availability of a particular tour, the available place is never changing. Even after my booking it showed that the there was still 10 places available. Secondly web says 18 to 70 years old were using your facility but I was sent a email to say mostly the trip was popular among youths. I felt I was misled. Since I was depending on this trip I did not look out for another. Hopefully it will not be too noisy and boisterous group, especially a good night sleep is important.”

Helpful Report

Posted 5 years ago

Hello Apamah, Thank you for your feedback, you’ve booked a wonderful tour! We can see on the tour you booked, that the availability is still 10+ meaning there are more than 10 places still available in the tour group (which has a maximum of 50 for your specific tour). That’s perhaps why you didn’t see the availability change after booking. Some of the other dates for your tour are showing less than 10 where the number of remaining places is more specific. The tour you have booked is indeed, open to travellers between 18 and 70 years old, which means you’ll be travelling with a broad range of travellers. It’s perhaps popular for youth travellers as the accommodation, as shown on the tour page is in multi-share dorm rooms and the price is very affordable! Having said that, we have many positive tour reviews for this tour from past travellers who would not consider themselves in the youth traveller category! We wish you a wonderful time on your tour and look forward to reading your tour review! Happy Travels, The TourRadar Team

Posted 5 years ago

“The customer service representatives from TourRadar have always been very polite and courteous. The one piece of negative feedback is that I saw a tour on the site that was advertised at a price, and within 6hrs this price had increased by £179. When I queried it, they had denied the fact that there was a price increase even though I had evidence provided to them via a screenshot and the brochure download, however Bamba Experience were adamant the price had not been altered. In this case, given that evidence was provided I would have at the very minimum expected the error to be acknowledged and notified that price changes can occur at any time, but this was not done and became a bit confrontational. I would normally would have expected for this price to be honoured given the evidence provided. Once the communications were moved away from the tour operator and back to TourRadar the experience was a lot more friendly and they had offered a discretionary discount which was appreciated, especially given I am a returning customer.”

Helpful Report

Posted 5 years ago

Hey there, It was a pleasure chatting with you earlier, thank you for taking the time to discuss your feedback further. We are sure that you will have an amazing time while on tour! Best Regards, The TourRadar Team

Posted 5 years ago

“Lots of options. We were sent brochures quickly. Responsive to questions.”

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Posted 5 years ago

“Hi TourRader Was the website easy to use? YES Was the selection of tour operators and their tours to your satisfaction? YES Would you recommend TourRadar to your family/friends? I THINK I WILL DO THAT, HOWEVER I AM VERY NEW WITH YOUR PROCESSES, WHICK LOOK GOOD. Thank you Debu Dr Debu Mukerji”

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Posted 5 years ago

“Awsome place to find a tour. Clear info and easy to search, as well as a great variety. I did a must a kg booking my tour, and costumer service was outstanding!! Everything was solved so fast, and easily. Very grateful. Definitely will recommend to everyone, and I will keep using them one my travels. 10 out of 10! :)”

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Posted 5 years ago

“Mark Marignac is a marvellous Tour Director. Well planned and great story teller. The overall experienced was great where I have some 'me time' some days to relax and chill. Smal and friendly group. Love it!”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,723 reviews