TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Very hellpful”

Helpful Report

Posted 5 years ago

“Well, not a lot to review just point, click and provide a credit card.”

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Posted 5 years ago

“Booking with TourRadar is fast and easy.”

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Posted 5 years ago

“It is amazing everything quick”

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Posted 5 years ago

“This is my second tour with TourRadar and I am not disappointed. The platform connects with excellent agencies that provide an experience of adventure, good guides and a variety of food and sleeping arrangements.”

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Posted 5 years ago

“they were very fast and available in my booking help! I really recommend it!”

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Posted 5 years ago

“This was my first tour & it was nothing short of amazing. The itinerary was jam-packed with adventure & covered more than I ever intended to do had I gone on my own. Our tour guide Ra Moza Zoza was phenomenal. His knowledge of all the ancient sites made the trip even more fascinating. He was entertaining, polite, caring, funny & went out of his way to keep us safe, happy & gave us every opportunity to satisfy our every need. I highly recommend our tour guide & ttimeless tours & will definitely travel with them again.”

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Posted 5 years ago

“The booking process it’s very simple I feel that is me, when something fails because of my limited English language”

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Posted 5 years ago

“Good company with a vast amount of tours. Very easy to book and quick confirmation back. And you also get travel credits, always a bonus.”

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Posted 5 years ago

“Very simple easy booking system”

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Posted 5 years ago

“The Tour was easy to book, and if I had questions someone always responded; although since I'm in Canada and they are in UK, sometimes there was a day or two wait...but they always responded!”

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Posted 5 years ago

“booked a tour and super excited how easy it was to get exactly what I was looking for! Jon from customer service is also great for questions and information :)”

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Posted 5 years ago

Hi there, Thank you for leaving a review of your booking experience, you have booked yourself on a wonderful adventure. As a booking agent for multi-day tours, we can provide travellers with advice pertaining to their tour itinerary or add on additional services if they are offered by the tour operator. With respect to destination-specific queries such as transportation questions, we often refer our travellers to their booking page so the tour operators running their tour can offer destination-specific recommendations. We hope this offers some clarification and we will be in direct contact with you for any additional feedback you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy!!!! Easy!!!!!! EASY!!!!!!!”

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Posted 5 years ago

“Booking online is easy. More significant is the enquiries I made before booking which were handled very well by Yulia. She was most responsive and not only answered my questions but also helped customized the tour for me. I look forward to the tour which I hope will go equally well.”

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Posted 5 years ago

“The booking process was very clear. When my payment failed to process the first time someone proactively reached out to give me some tips on why it mightn't have worked, and everything was smooth after that.”

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Posted 5 years ago

“When I booked this trip I was on CashRewards.com.au and got to the link believing I was on the Australian website as address came up as Brisbane. It was attractive as it was discounted and got cash back. It was only after I booked that I queried the currency as nothing on the site mentioned currency only came up as $2550 which was the approximate tour price out of Australia without single supplement which I though was the discount. I had spoken to Brisbane office about this tour early Sept so was aware of the cost. When I got an email stating cost was USD I was shocked as there was no indication I was on a US pricing site. When converted the difference between US cost and AUD cost was $322 for a single - this is unacceptable. I have spoken to Vicki in your AUS office and she is seeing if we can have this changed to an AUD booking. Fingers crossed but would think twice before using this site again in case same happened.”

Helpful Report

Posted 5 years ago

Hi Lyn, Thank you for taking the time to review TourRadar. We value you as a customer and appreciate your feedback. TourRadar is an online booking platform for multiday group tours across the globe. We allow passengers to book tours in seven different currencies, which is just one bonus of choosing TourRadar. The price shown on the tour page is reflective of where the passenger is located. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary, the tour inclusions, as well as the available departure dates and their corresponding prices. The currency code (USD) is displayed next to the price on the booking page whilst placing and confirming a booking. Please note, TourRadar is not familiar with, nor has any affiliation with CashRewards.com.au. We are not able to advise of pricing or links provided from this website. A customer support team member is currently looking into changing your booking into your preferred currency (AUD). We will directly contact you with an update and more details. We look forward to continuing to assisting you with your booking and travel plans. Thank you for choosing TourRadar. Kind Regards, The TourRadar Team

Posted 5 years ago

“The representative was very helpful and assisted me in finishing my booking”

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Posted 5 years ago

“It was easy to reserve my spot”

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Posted 5 years ago

“Fast,Simple,Complete”

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Posted 5 years ago

“TourRadar have been very efficient in the booking process. They have responded to every email almost immediately, giving reassurance to the booking process”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews