TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“After being disappointed with the cancellation of a tour we had booked , TourRadar helped us find a tour to fit our dates very last minute so very grateful indeed .”

Helpful Report

Posted 5 years ago

“Very easy to chat with them online, they delivered there response quick and they even made some recommendation, i was so happy and been recommending these company. These is not my first time using tourRadar, every tour i went i used tourRadar and will be using it with all my tour in the future, i love traveling. Prices are not bad too”

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Posted 5 years ago

“It was convenient.”

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Posted 5 years ago

“The response time very long, and for fast travellers who want to make decisions and are on the go this does not work. I would really appreciate if TR reps field. Farah”

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Posted 5 years ago

Hello there! Thank you so much for your review. We have had a look at your booking and can see that the operator you booked with is a self-service operator. After you book, depending on the operator, your messages will go directly to them, and they are available to respond during their local business hours. This can sometimes cause a bit of a delay, especially as many operators are closed through the weekend. Generally, your first point of contact will be a TourRadar agent who will assist you with comparing tours prior to booking. After you book, depending on the operator, your messages will go directly to them, as they will always have the most up-to-date information about your booking and are best equipped to assist you. We hope that provides some clarification and would like to thank you for continuing to choose TourRadar for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking my trip was very easy. The instructions are easy to follow. The web site is designed for the ease of the user.”

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Posted 5 years ago

“We had a lot of questions that were quickly answered via email to help us make our decision.”

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Posted 5 years ago

“Great selection of cruise, team very able and keen to help. One critic.....if I book a cruise which says availability......then there is a hold on cabins.....why does it take so long to remove a hold and actually find out if you get onboard. I understood you hold the cabins for only 48 hours! That part of the booking has really frustrated me.”

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Posted 5 years ago

Hello Terri, Thank you for your feedback, we've been happy to assist you with your booking and are pleased to see you're booked and confirmed to embark on your cruise! You raise a valid point regarding availability. As a marketplace, our displayed availability can only be as accurate as that of the operator. Having said that, we thoroughly understand the frustration that causes you, the customer, when you're looking for the perfect trip and assure you we are committed to improving this as a matter of priority, working closely with our cruise operators to enhance your booking experience. We hope you have a wonderful time on your trip and thank you, for choosing TourRadar. Happy Travels, The TourRadar Team

Posted 5 years ago

Hi Terri, Thank you very much for taking the time to write us a review! TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. If a passenger has a hold directly with the tour operator and wishes to swap their hold to TourRadar it can take time to complete the swap. In order for TourRadar to process a hold or booking swap, we need to directly contact the tour operator. Depending on where the tour operator is located there can be a timezone difference, which can influence the hold swap time. We appreciate your feedback and thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“I should have booked through Top Deck directly. I would have saved so much money if I did it that way.”

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Posted 5 years ago

Dear customer, Thank you for taking the time to share your feedback. We regret to hear you feel that booking directly with the tour operator would have been cheaper for you. We are surprised to hear this, as TourRadar sets prices to match the tour operators we work with, including Topdeck. Moreover, if a customer finds a cheaper price elsewhere before they book, then we offer to match that price in order to ensure we are offering our customers the best available deal at that time. Customer satisfaction is our top priority and we understand that having a fair price is essential to your experience. Therefore, we will be reaching out to you to ask for more details about the issue. We are confident we will be able to determine what happened in this case, and ensure it does not happen again in the future. Should you have any other request (regarding a price match or any other question), our Customer Support team is available via phone and live chat 24/7 and happy to help. Best Regards, The TourRadar Team

Posted 5 years ago

“I booked a tour for three people, the booking process was easy with quick follow up for post tour accommodation and airport transfers.”

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Posted 5 years ago

“Overall the booking was easy, except for the confusion about the First, Middle & Last name, as usually Chinese do not have middle name. The other confusion was about the booking of the arrival & departure transfer, I did not understand that the booking goes by per car booking instead of per person. Luckily the Tourradar staff emailed me to inform, thanks for the good service. I have chatted with a Tourradar staff, Jarrad prior my booking, he was friendly and responsive towards my queries. The tour filters are well thought of, it helped me to narrow my search effectively.”

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Posted 5 years ago

Hello Bee, Thank you for your valuable feedback! We've taken the points you've raised on board and are committed to continuously improving your booking experience. We're delighted to hear you've enjoyed using the site to search for your perfect tour and that you found our Travel Experts helpful in assisting with your travel plans. Wishing you an unforgettable trip! The TourRadar Team

Posted 5 years ago

“Tourradar provides many choices and options for numerous travel destinations. I'm a budget Traveller and I find some of the best deals. 👍”

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Posted 5 years ago

“Very quick to reply with great answers to my questions.when I've booked with you I always get email a few minutes later I love this site”

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Posted 5 years ago

“everyone that I spoke to was very polite and helpful. they answered all my questions and Michael was able to co-ordinate with another cruise that we have booked with you. I highly recommend your company to our friends. thank you Sharon Spooner”

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Posted 5 years ago

“They provide many different tours and spell out the day to day itineraries for each. This allowed for great comparisons and we were able to zero in on what worked best for us.”

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Posted 5 years ago

“Booking was easy - Confirmation was received shortly after - and then Customer Service was great!”

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Posted 5 years ago

“The booking process was straightforward and clear. Whatever queries I had were already explained.”

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Posted 5 years ago

“TourRadar shows a lot of various trips. It is not always clear what the differences are, so make sure you check out all of the pages. Then open the various trips to compare each. Overall, I had fun exploring the tours and finally selecting one that met my criteria and timing.”

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Posted 5 years ago

“This is my second tour with TourRadar. I had just one question regarding the process of getting a Russian Visa. The question was answered promptly.”

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Posted 5 years ago

“The process is fast ,and the staff is good.”

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Posted 5 years ago

“Alana was the 1st to assist when i rang enquiring about the Belgrade to Zagreb Tour, shes very polite and helpful in providing the answers to my initial questions. Mirjana handled the confirmation of the booking and very prompt in replying to all my queries. Shes very efficient and helpful. I like the travel documents its set up clearly and organised.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews