TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was very disappointed after booking the tour only to be notified by tour that I had to pay more. Jeesh. What's the point of using your service if I don't get the price quoted.”

Helpful Report

Posted 6 years ago

Hello there, We're sorry to hear of the experience you've had in making your booking. We want to make sure that you can trust the information you see on our website so we'll be in touch with both you and the operator to make this right. We hope you're having a great time on your trip and look forward to speaking with you once you're back from your travels. Kind Regards, The TourRadar Team

Posted 6 years ago

“I found You Radar cumbersome to use, the sheer number of emails was confusing and facts tended to get lost in the verbiage for a non-computer user like myself. I would not recommend this agency .”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your feedback. Although TourRadar is an online booking platform, it's important to us that your booking experience booking is as easy as possible. We also pride ourselves on offering the widest range of multi-day tours and river cruises available, at the best prices and 24/7 customer support. These are all things you likely cannot find at your local travel agent. If you would be willing to take us through the specific issues you had, we'll be grateful to discuss them with you. We thank you for taking the time to offer your feedback thus far and hope we'll have an opportunity in the future to offer you a better booking experience. Kind Regards, The TourRadar Team

Posted 6 years ago

“I cancelled my order and experienced trouble contacting TourRadar for my refund. However, after seeing my post they resolved the issues swiftly and their customer service team were very considerate.”

Helpful Report

Posted 6 years ago

Hi Anonymous, Thank you for taking the time to provide your feedback. We can confirm that our team has now processed your booking cancellation and issued your tour refund. Thank you also for your time on the phone and for explaining the difficulties you had getting in touch. We’re pleased, however, that everything has been positively resolved. We hope to have an opportunity, in the not to distant future, to help you plan another adventure! Cheers, The TourRadar Team

Posted 6 years ago

“helped book my trip”

Helpful Report

Posted 6 years ago

Hello Tayla, Thank you for your review. If there is anything further we could do to improve your booking experience, we'd love to hear about it! Happy Travels, The TourRadar Team

Posted 6 years ago

“Got a great deal through TourRadar, but never got an email response. Rang up and was told one had been sent - but I had not received. Gave another email address - still not received a response or confirmation of booking. Will have to phone again tomorrow.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review. We're happy to hear you got a great deal on your tour by booking with TourRadar! Regarding your emails, it's possible there is an error or typo in your email address or perhaps your booking emails are not reaching your inbox. Either way, we'll get in touch to help you fix this issue. We also understand it's frustrating to wait for confirmation of your booking, but in your case, there was a special permit for the Inca Trail required, which is issued by the Peruvian government and can take a little longer to process. We're happy to have confirmed your booking within 24 hours of receiving your payment and hope you have an unforgettable experience on tour! Happy Travels, The TourRadar Team

Posted 6 years ago

“Booking is not recommended or is not easy for those who are NOT COMPUTER SAVVY ! I suggest that you should have a live person available for booking. Thank you for listening.”

Helpful Report

Posted 6 years ago

Hello there, We're sorry to hear you had difficulty booking your trip! Any further information you can offer us about the difficulty you had would be useful for us to understand how we can improve your booking experience. It's also useful to note that our customer support team is online and available 24/7 both via online chat and by phone. Should you need assistance at any time before, or after booking, or prefer to book your tour over the phone, we'll be more than happy to help you! Happy Travels, The TourRadar Team

Posted 6 years ago

“Tour radar is easy to use and does offer competitive prices. I can not write a proper review until I go on my trip. Setting up the trip easy and the company called me before they ran my credit card to discuss any questions I may have had before anything was finalized.”

Helpful Report

Posted 6 years ago

Hi there, We're glad to hear you had a positive booking experience and grateful for you taking the time to share your feedback. We're confident you'll have a great time on tour and remind you also, that you'll have an opportunity to review your touring experience with your tour operator, on tourradar.com after your trip! Happy travels! The TourRadar Team

Posted 6 years ago

“I am happy about nearly every thing except the fact that I find Tourradar does not book the hotels on the trip, even though the tour operator's web site made it clear on their website for the exact same tour that they didn't book the hotels. Their customers were supposed to. I still do not know what hotels we are staying at and I need that information for my employers ASAP. Tourradar should have made it clear on their website how all bookings were handled.”

Helpful Report

Posted 6 years ago

“I filled out forms on your site to complete my booking application . Then I got a request from the tour operator to complete very similar forms providing the same info ! But Touradar clarified and I didn’t have to complete additional forms . Your people are good but I can see communication with tour operators may need improvement. Your people respond quickly - which I appreciate”

Helpful Report

Posted 6 years ago

Hello Peter, Thank you very much for your feedback and for your time on the phone with us. You raise a very valid point regarding the registration of your personal details and with your feedback, we'll be working on improving this process. We hope you have a wonderful tour and remain here for you 24/7 should there be anything else we can help you with, in the lead up to your departure! Thanks again, The TourRadar Team

Posted 6 years ago

“I was able to book a holiday”

Helpful Report

Posted 6 years ago

“I’ve had good experiences with TourRadar in the past, which is why I wanted to book through you this time. However, I had conflicting email replies to my queries on a specific tour this time round. Then, when I tried calling the Spain number listed on your website, I got stuck in an automated loop where I was never able to speak to a person to resolve my issue. I had decided to give up and book directly with the tour company when I had a call from a NY number. The woman who called me (Liz? Lynn?) was both helpful and knowledgeable and saved the day. After speaking to her, I booked the tour through TourRadar.”

Helpful Report

Posted 6 years ago

“The website was clunky. Fields filled in with values that couldn't be changed. I finally called and my tickets were mailed.”

Helpful Report

Posted 6 years ago

Hi Dennis, Thank you for taking the time to provide your booking experience with us. We are sorry to learn that you were having some issues adding updating your details through your booking page. We can see that our team has been in contact with you and happy that the issues have been resolved and your one step closer to heading off on your next adventure to explore the Maritimes. We hope you have a great upcoming trip in the coming weeks and please let us know if there is anything else we can do to help out. Cheers, The TourRadar Team

Posted 6 years ago

“Online staff were generally helpful & the discounted price was good.”

Helpful Report

Posted 6 years ago

“good selection in dates”

Helpful Report

Posted 6 years ago

Hi Renate, Thanks for your review! If you'd like to offer any further feedback on how we can improve your booking experience, we'd love to hear from you! Thanks for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 6 years ago

“Provided the best pricing - I was dissapointed that I had to go directly to the tour operator to book my air and they would not book it until we had a confirmation of the tour. Consquently the air cost increased more than $100 pp waiting for the confirmation”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review of your booking experience and for bringing this to our attention. We can see that through the direct connection we offer you on our platform, you have been discussing flights with your tour operator, (a service not many of our operators offer) and can see why you're disappointed. This is a particularly unique case and we have already reached out to you by phone in order to assist with a resolution. We value you as a customer and are confident that by working with you and your tour operator, we will come to a swift resolution. Thanks for choosing to book with TourRadar. The TourRadar Team

Posted 6 years ago

“I have some concerns in that there are changes being made by the operator (YET) after I have paid in full; changes to flights and also there is now a doubt as to whether we would be able to taken straight to a hotel on our arrival on Day 1. Not pleased!”

Helpful Report

Posted 6 years ago

Hello Shyam, Thank you for your feedback. We have already been in touch with you directly to address your concerns and assure you there will be no additional services or charges added to your booking without your explicit consent. Your tour operator is also doing all they can to request an early hotel check in after you arrive at your destination on your early morning flight. If there is anything further we can assist with, please do not hesitate to contact our support team who are here to help around the clock. Happy Travels! The TourRadar Team

Posted 6 years ago

“TourRadar was cheaper than the others and had more of the availability that I needed. There was also no single supplement and the website was easy to navigate.”

Helpful Report

Posted 6 years ago

Hi Sarah, Thanks for your kind words! We're glad you easily found the tour you were looking for on tourradar.com If there is any further feedback you're able to offer us as to how we might improve, we'd love to hear it! Happy Travels, The TourRadar Team

Posted 6 years ago

“Successfully booked my tour request- promptly.”

Helpful Report

Posted 6 years ago

Hi there, Thanks for your review. We're glad we were able to resolve your booking promptly with your past passenger saving applied. Have a wonderful trip and thanks for choosing TourRadar! Cheers, The TourRadar Team

Posted 6 years ago

“very easy organisation”

Helpful Report

Posted 6 years ago

“The website was easy and informative. It was nice to compare different options and to be able to limit your search. I just think after paying, the prices should be guaranteed. How can you send a customer an email saying there was a glitch with the tour and you will be charged more? I have never heard of such a thing... Very unprofessional!”

Helpful Report

Posted 6 years ago

Hello Joshua, Thank you for taking the time to write a review about your recent Tourradar experience. We are glad that you were able to navigate our website easily and efficiently. We are continuously looking for ways of improving our platform, so your comments are appreciated. With that said, there are rare cases where technical issues can arise and when this happens, we do our best to resolve them as soon as possible We appreciate your input and if you have any further questions, our support team is available 24/7 to help! Cheers, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,728 reviews