TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“The process was simple and fast. I would not ask for anything more. Cheers!”

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Posted 5 years ago

“As with last year, fantastic experience dealing with Tour Radar. First Class. Immediately makes you feel comfortable and secure.”

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Posted 5 years ago

Hi Glenn, Thank you so much for your review. We are so happy to hear that you have had a positive booking experience with us and thank you for your loyalty - You are a 'First Class' customer! Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to use, well thought out website”

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Posted 5 years ago

“The booking process was straightforward with online chat link if needed.”

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Posted 5 years ago

“So far so good my booking experience was seamless”

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Posted 5 years ago

“We used Tourradar for our last holiday and their prices was cheaper than booking direct with the travel company running the tour Professional service, great communication and you get travel credits to use with your next booking We took advantage of the over £200 in travel credits from the last holiday to book via them again Highly recommended”

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Posted 5 years ago

Hi Graeme, Thank you so much for taking the time to highlight one of the things that makes booking with TourRadar great! We always encourage customers to use their travel credits where possible and are glad to know that you were able to put yours to good use. Did you know that you can earn unlimited travel credits through our referral program as well? You can visit tourradar.com/invite for further information. Just a friendly reminder that our customer support team are available 24/7 via phone and live chat should you ever need any assistance. Kind regards, The TourRadar Team

Posted 5 years ago

“We ,me and my wife love this company.Overall wonderful services.We traveled with you recently to Peru.The same beautiful experience.Thanks!”

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Posted 5 years ago

“Easy contact and fast response to questions I asked Looking forward to the tour”

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Posted 5 years ago

“The support service online was very helpful and prompt in their responses. I also dealt with them via telephone and the experience was cordial and friendly.”

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Posted 5 years ago

“I like that you can reserve the booking for 48 hour to think about it first before payment and completing the booking process. Website was easy to navigate and user friendly.”

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Posted 5 years ago

“Very good and helpful”

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Posted 5 years ago

“I haven't been on the Tour yet but the Booking experience has been first class. Lots of correspondence, photographs of hotels etc.. Very happy”

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Posted 5 years ago

“wonderful booking experience. I had to change my tour days and they did that for me efficiently and immediately so I could make my flight arrangements.”

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Posted 5 years ago

“The booking experience was good and easy. The tour operator responded to my inquiries quickly. I noticed the different tours don’t display the information in a similar fashion or sometimes items are missing such as the cost of single supplement or the dietary choice. Also it should be clear if free airport transfer is included in the tours.”

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Posted 5 years ago

“I am happy with the tour I booked but really frustrated with TourRadar as a middleman. There were lots of issues with the booking process that I haven’t experienced on other sites. The staff I dealt with were all wonderful but you should make the site easier to use and grant them the technology to resolve issues more quickly. ***edit: I would like to add that the company has been really responsive to my complaints in terms of getting feedback, calls, etc. I might use the site again if I could book something with a confirmation straight through. To explain a lil more: I found a tour I liked but the vendor couldn't confirm it right away, even though I called them. It took about 2-3 days to get it all nailed down and I ended up not getting the good flight I wanted as a result. Then TourRadar contacted me after I had booked my flight and dealt with the tour operator, and thought it was all done. However, TourRadar person told it wasn't confirmed yet and I needed to pay more, and messed up the discount code, so it took longer to book. In the end, I am happy TourRadar helps people connect with these trips but think the site should be simpler. If vendors want to sell a trip on there, they should sell it — the end. Don't tease me with a trip and then it can't be booked because I'm one person and then the dates change and then the extra charge because I'm one person doesn't go through, etc etc. Just really frustrating, especially when you are booking flights as well. HOWEVER, TourRadar does seem more concerned about customers' happiness than many other booking sites, in terms of outreach and customer happiness. I really, truly appreciate that because I've dealt with other booking sites that DGAF. So, if you've read this far you've gotten my full experience on the site. They have great trip options, the booking process isn't seamless, but maybe in the end you get a great trip booked at a great price :) *”

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Posted 5 years ago

Hi there Lauren, We appreciate you taking the time to provide feedback about your booking experience. We have had a look at your booking and can see that you placed a booking with one of our "self-service" operators. This means the operator handles all inquiries you send through, but for the protection of all travellers, TourRadar handles most of the pricing adjustments. To clarify, TourRadar works on a system whereby our operators send us notifications whenever assistance is needed during the booking process. This allows us to provide assistance as soon as possible and when necessary. However, this does mean that when an operator is closed for the day, delays can occur. We would like to remind you that we are available to help you with urgent inquries 24/7 via phone or live chat, so please do not hesitate to get in touch. In the meantime, any messages that you send on your booking page will be going directly to your operator to handle and respond to during their local business hours, depending where they are in the world. We hope that provides some clarity as to how TourRadar works and hope you are looking forward to the adventure of a lifetime. Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“So impressed with this site. Had all the information I needed to be able to book with confidence.”

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Posted 5 years ago

“Easy to select the different offers. However, when you decide to book a program, it is not very transparent what is the price of the program considering there is a price in the leaflet but the price on the booking changes without a clear explanation. If that price change is related to exchange rate then it should be stated in a detailed way how does that works. After all the price is in Euros and it is not expected a change. This is an improvement area.”

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Posted 5 years ago

Hello Francisco, Thank you for your review and feedback. We regret to hear that there has been some confusion on the pricing of your booking and would like to take this time to review your concerns. To clarify, pricing of tours are affected by factors such as seasonality and availability and can vary depending on the departure date selected. Many tour operators we work closely with, are locally operated so there's no denying that exchange rates can also play a role in pricing variations as well. Specific to your booking, we recognize that there may be a pricing discrepancy and have started an investigation. We strive to provide you with an update shortly after the weekend. Kind Regards, The TourRadar Team

Posted 5 years ago

“There seem to be numerous companies, people involved in the reservation. If I have questions, what is the best way to communicate my questions to a designated person. Appreciate your quick response regarding our waitlist status”

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Posted 5 years ago

Hi Carol, At TourRadar, our staff works together as a team to maintain a direct and personal relationship with both the customer and the operator to facilitate in a smooth and hassle-free booking process. While you may hear from a varying number of our Travel Experts during your booking process, we can assure you that each and every one of them will be able to provide the assistance you may require. Whichever medium you reach out on, you can rest assured that our Travel Experts leave detailed notes on a secure system and follow up on any customer requests as quickly as possible. If any of our customers have any questions, we invite them to submit these via their personal booking page, or by calling our 24/7 customer service hotline or online chat function. No matter when you reach out, there will always be a dedicated expert on hand to assist. With all this said, we can see that your booking has since been confirmed and you are all set for your next life-enriching touring experience! Kind Regards, The TourRadar Team

Posted 5 years ago

“Thank you for quick answers”

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Posted 5 years ago

“The people I talked to were excellent in helping me find the right booking”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews