TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I like that you can reserve the booking for 48 hour to think about it first before payment and completing the booking process. Website was easy to navigate and user friendly.”

Helpful Report

Posted 5 years ago

“Very good and helpful”

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Posted 5 years ago

“I haven't been on the Tour yet but the Booking experience has been first class. Lots of correspondence, photographs of hotels etc.. Very happy”

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Posted 5 years ago

“wonderful booking experience. I had to change my tour days and they did that for me efficiently and immediately so I could make my flight arrangements.”

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Posted 5 years ago

“The booking experience was good and easy. The tour operator responded to my inquiries quickly. I noticed the different tours don’t display the information in a similar fashion or sometimes items are missing such as the cost of single supplement or the dietary choice. Also it should be clear if free airport transfer is included in the tours.”

Helpful Report

Posted 5 years ago

“I am happy with the tour I booked but really frustrated with TourRadar as a middleman. There were lots of issues with the booking process that I haven’t experienced on other sites. The staff I dealt with were all wonderful but you should make the site easier to use and grant them the technology to resolve issues more quickly. ***edit: I would like to add that the company has been really responsive to my complaints in terms of getting feedback, calls, etc. I might use the site again if I could book something with a confirmation straight through. To explain a lil more: I found a tour I liked but the vendor couldn't confirm it right away, even though I called them. It took about 2-3 days to get it all nailed down and I ended up not getting the good flight I wanted as a result. Then TourRadar contacted me after I had booked my flight and dealt with the tour operator, and thought it was all done. However, TourRadar person told it wasn't confirmed yet and I needed to pay more, and messed up the discount code, so it took longer to book. In the end, I am happy TourRadar helps people connect with these trips but think the site should be simpler. If vendors want to sell a trip on there, they should sell it — the end. Don't tease me with a trip and then it can't be booked because I'm one person and then the dates change and then the extra charge because I'm one person doesn't go through, etc etc. Just really frustrating, especially when you are booking flights as well. HOWEVER, TourRadar does seem more concerned about customers' happiness than many other booking sites, in terms of outreach and customer happiness. I really, truly appreciate that because I've dealt with other booking sites that DGAF. So, if you've read this far you've gotten my full experience on the site. They have great trip options, the booking process isn't seamless, but maybe in the end you get a great trip booked at a great price :) *”

Helpful Report

Posted 5 years ago

Hi there Lauren, We appreciate you taking the time to provide feedback about your booking experience. We have had a look at your booking and can see that you placed a booking with one of our "self-service" operators. This means the operator handles all inquiries you send through, but for the protection of all travellers, TourRadar handles most of the pricing adjustments. To clarify, TourRadar works on a system whereby our operators send us notifications whenever assistance is needed during the booking process. This allows us to provide assistance as soon as possible and when necessary. However, this does mean that when an operator is closed for the day, delays can occur. We would like to remind you that we are available to help you with urgent inquries 24/7 via phone or live chat, so please do not hesitate to get in touch. In the meantime, any messages that you send on your booking page will be going directly to your operator to handle and respond to during their local business hours, depending where they are in the world. We hope that provides some clarity as to how TourRadar works and hope you are looking forward to the adventure of a lifetime. Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“So impressed with this site. Had all the information I needed to be able to book with confidence.”

Helpful Report

Posted 5 years ago

“Easy to select the different offers. However, when you decide to book a program, it is not very transparent what is the price of the program considering there is a price in the leaflet but the price on the booking changes without a clear explanation. If that price change is related to exchange rate then it should be stated in a detailed way how does that works. After all the price is in Euros and it is not expected a change. This is an improvement area.”

Helpful Report

Posted 5 years ago

Hello Francisco, Thank you for your review and feedback. We regret to hear that there has been some confusion on the pricing of your booking and would like to take this time to review your concerns. To clarify, pricing of tours are affected by factors such as seasonality and availability and can vary depending on the departure date selected. Many tour operators we work closely with, are locally operated so there's no denying that exchange rates can also play a role in pricing variations as well. Specific to your booking, we recognize that there may be a pricing discrepancy and have started an investigation. We strive to provide you with an update shortly after the weekend. Kind Regards, The TourRadar Team

Posted 5 years ago

“There seem to be numerous companies, people involved in the reservation. If I have questions, what is the best way to communicate my questions to a designated person. Appreciate your quick response regarding our waitlist status”

Helpful Report

Posted 5 years ago

Hi Carol, At TourRadar, our staff works together as a team to maintain a direct and personal relationship with both the customer and the operator to facilitate in a smooth and hassle-free booking process. While you may hear from a varying number of our Travel Experts during your booking process, we can assure you that each and every one of them will be able to provide the assistance you may require. Whichever medium you reach out on, you can rest assured that our Travel Experts leave detailed notes on a secure system and follow up on any customer requests as quickly as possible. If any of our customers have any questions, we invite them to submit these via their personal booking page, or by calling our 24/7 customer service hotline or online chat function. No matter when you reach out, there will always be a dedicated expert on hand to assist. With all this said, we can see that your booking has since been confirmed and you are all set for your next life-enriching touring experience! Kind Regards, The TourRadar Team

Posted 5 years ago

“Thank you for quick answers”

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Posted 5 years ago

“The people I talked to were excellent in helping me find the right booking”

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Posted 5 years ago

“After looking at lots of different websites and tours we settled on TourRadar as the information they provided was easy to follow. The booking process was very simple to follow and a bonus that you can pay a deposit and not have to pay the full amount straight away. Being able to make payments at anytime is great”

Helpful Report

Posted 5 years ago

Hi Therese, Thank you for taking the time to leave a positive review for TourRadar. We are very happy to hear you enjoy the information on TourRadar and have booked an amazing tour! We appreciate your positive feedback about the booking process. The ability to pay in instalments makes the booking process easy and simple. Thank you for choosing TourRadar! Best regards, The TourRadar Team

Posted 5 years ago

“My first encounter with TourRadar. Handy reference to past guest comments. Prompt reply to my enquiry and userful clarifications provided.”

Helpful Report

Posted 5 years ago

Hi Chiu, Thank you for leaving a positive review for TourRadar. We are glad to hear you have enjoyed your first encounter with TourRadar. The Customer Support Team have been happy to provide efficient and quality information about your fantastic tour. Thank you for choosing TourRadar. Best regards, The TourRadar Team

Posted 5 years ago

“Quite a simple process to book the tour. I would have given it five stars except for the strange payment process associated with the booking. The price for the tour seemed to change at various stages of the process. The price I clicked on to purchase was not the one I ended up paying. In fact, along the way, the price changed (went up) twice and only by applying a discount code which I obtained from an email, I was able to bring it down to something just above the price I thought I would pay. Just weird.”

Helpful Report

Posted 5 years ago

Hello Ken! Thank you very much for your feedback! I am glad that we had a chance to discuss your feedback further over the phone. It seems as though this was an edge case, however, we are taking a deeper look into this matter to make sure our pricing is transparent. Again, it was a pleasure speaking with you and thank you for booking with us here at TourRadar! You have booked an amazing tour and we are sure you will have a fantastic time. Best regards, The TourRadar Team

Posted 5 years ago

“I found them very helpful and obliging when planning my holiday.”

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Posted 5 years ago

Hi Vincent, Thank you for reviewing TourRadar! We appreciate your positive feedback and are happy to have assisted you to book a fantastic tour! We look forward to continuing to assist with your travel plans. Thank you for choosing TourRadar! Best regards, The TourRadar Team

Posted 5 years ago

“very easy to search the tour I required.... booking was easy as was the payment. Also communication with the tour operator was easy and quick... very quick response to my questions.”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for taking the time to review TourRadar! We are so glad you were able to easily find and book a great tour! We are happy you have been able to directly communicate with the tour operator to prepare for your upcoming tour. We look forward to sending you on a life-enriching travel experience. Best regards, The TourRadar Team

Posted 5 years ago

“The communication was so fast an efficient. I am only part of the way through my booking, but so far a good experience”

Helpful Report

Posted 5 years ago

Hi Ann, Thank you for reviewing TourRadar. We are happy to hear you have enjoyed our efficient communication and booking process. We look forward to assisting you with the rest of the booking and sending you on a life-enriching travel experience. Best regards, The TourRadar Team

Posted 5 years ago

“The booking operator was very helpful and polite.”

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Posted 5 years ago

Hi Linda, Thank you for reviewing TourRadar. We are very happy to hear you have enjoyed our customer service. We are glad to see you have been directly communicating with the tour operator. Thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“TourRadar was with me the entire process, I called they answered.. They went the extra mile in helping me out with a GREAT TOUR.”

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Posted 5 years ago

Hi Sandra, Thank you for taking the time to review TourRadar. We are happy to hear the Customer Support Team helped you to find and book a great tour. We hope you enjoy your tour and thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Tour Radar have been beyond helpful and nothing was too much trouble. The Tour providers they work with are brilliant and the help desk people both with tour radar and their providers are so friendly and personalise each chat to you. They dont read from a script which is refreshing. I can not rate them highly enough!”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews