TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I did not use the website but phoned as I had a question I wanted the answer before booking. I phoned 3 times on 4/5 to your 0800 number and had no pick up each time which was annoying as your answer phone stated there was a 24/7 365 days a year answer service availiable I phoned again on 5/5 and did receive a quick answer and a very helpful service which enabled me to provisionally book a trip. I had to wait till 7/5 to comfirm with my employer I could took the required dates. Having agreed this I again phoned the 0800 number to confirm ny booking and pay the deposite. Again no answer so as I was receiving e-mails stating my 48 hrs time limit for confirming my trip was running out I decided to use your 0043 (Canada) number which would be costly. Again I got through immediatly and the service was excellent but I was diappointed that this did not occur everytime and ended with me having to use a none free phone number. I was very close on 4/5 to give up trying to contact your company and use another one. regards”

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Posted 5 years ago

“Tour radar is very fast and Helpful to full the requests of their Customers.”

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Posted 5 years ago

“My booking experience was fantastic. The consent contact via email was exceptional. The booking was easy and user friendly. When emailing customer service they got back to me within an hour. Looking forward to you guys keeping up the great work.”

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Posted 5 years ago

“Easy to book and select travel with good communication from staff”

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Posted 5 years ago

“I haven’t traveled to Europe in 20 years. TourRadar has taken all my fears away as I will be travelling on my own. I am so excited to experience Switzerland.”

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Posted 5 years ago

“Very easy to find the tour we wanted. Web site easy to negotiate. Just hoping the tour turns out as good. J.”

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Posted 5 years ago

“Booked a tour and had my credit card charged for one that wasn't available (it was said there was 1-3 seats left). The reason given for it not being available is because the tour operator hadn't updated the list. Quite a few of the tours list as '1-3 seats available'. Kind of misleading? Got my money refunded after sending 4-5 further emails.”

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Posted 5 years ago

Hello there, Thank you for your review. We'll be happy to offer you some clarity on the payment procedure associated with your booking request. When you place a booking request, (in the case your booking cannot be instantly confirmed), the funds on your credit card or PayPal account are pre-authorised. A pre-authorisation is a block or hold placed on the funds required to place your booking request, but no transaction is carried out until your booking is 100% confirmed. Unfortunately, some financial institutions do not provide their customers with a clear differentiation between pre-authorised funds and completed transactions, so we can understand your concern. The moment your booking request is declined, the hold on your pre-authorised funds is released, however it often takes 3-7 business days for your bank to make these funds available to you again. Your booking was declined within 24 hours of your booking request submission, which was accompanied by an explanation similar to this one regarding your pre-authorised funds and when you can expect them to be available for you again in your account. We received 2 emails from you in relation to this. We understand it's disappointing when your tour cannot be confirmed, but fortunately, we don't see it happen too often. The availability on our site is updated multiple times a day but naturally, we can only be as accurate as the information provided to us by our tour operator partners. It appears you only just missed out this time. While we too are disappointed we could not confirm your booking, we look forward to exploring your alternatives and are confident that before you know it you'll be setting off on the trip of a lifetime! Best Regards, The TourRadar Team

Posted 5 years ago

“all went smoothly with bookings and feed bak”

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Posted 5 years ago

“So far so good, every question has been met with an answer in a timely manner, professionally and welcoming.”

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Posted 5 years ago

“The site was nicely developed and easy to use. Clear and straight. I never recomend a site/company before using the services, which I will after, if satisfied.”

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Posted 5 years ago

Hey there, Thank you for your review, we're glad to hear that you've had a positive booking experience. You have chosen a fantastic tour operator and we are certain that they will provide you with an unforgettable tour. Once you return from your tour, we would love to hear your tour feedback! Kind Regards, The TourRadar Team

Posted 5 years ago

“quick respond when I booked my vacation.”

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Posted 5 years ago

“Booking experience was fantastic! Very helpful..”

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Posted 5 years ago

“Super easy to book and make additions and changes to my tour. The advisors were super helpful too”

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Posted 5 years ago

“After some initial confusion, the miscommunication between TourRadar, me and Utracks was resolved and resulted in our booking the cycling Normandy tour. Cudos to Natasha & Kate @ TourRadar for clear communication and reassurance; also thanks to Majeh @ Utracks for going beyond and snagging difficult to find accommodation which enabled our tour to go ahead. Majeh followed up with personal touch and gave us the confidence that we had made the right decision to go ahead”

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Posted 5 years ago

“I’ve call several times to ask a few questions before booking my Tour and I received excellent customer service each time. Exceeded my expectation and gave me the best rate and sent me the link to book my tour. You can either do it online or over the phone these ease of using the link was excellent I highly recommend. I’m excited about my trip”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

“Tourradar is very efficient as prompt reply is always given.”

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Posted 5 years ago

“Dealing with TourRadar was a very enjoyable experience. The online booking was easy and all questions were answered promptly.”

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Posted 5 years ago

“I was pleased to have found a trip that suited me on the website. Booking was easy and TourRadar were quick to realise that the operator had not responded to my booking and they chased it up efficiently. However, I don't think it was made clear enough that I shouldn't have booked my flights until the trip had been confirmed by the other operator, or that the tour would not go ahead without a minimum number of participants.”

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Posted 5 years ago

Hi there, Thank you for your review. We are delighted to hear that you found it easy to book a tour suited for you on TourRadar. Sorry to hear that you felt it wasn’t made clear prior to confirmation that you shouldn’t book your flights. This is stated in your booking page when we first receive your booking request. In addition, the minimum number of travellers needed for a tour to run is set by the tour operator. They seem to have brought this to your attention prior to confirming your booking. That being said, we are available 24/7 so please don’t hesitate to reach back out to us if you have any questions about your tour. Best Regards, The TourRadar Team

Posted 5 years ago

“Very unimpressed. Messages go unanswered and the price changed over I booked, increasing by 5%.”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave a review. We regret to hear that your messages have been unanswered and you've experienced a price drop after placing a booking. It looks like you have sent a message to us yesterday. Please understand that your booking page is not a live-messaging platform so for any urgent queries, don’t hesitate to reach out via phone or live chat. In addition, while we understand it is disappointing to experience a price drop after booking, waiting for one also has you running the risk of missing a spot on your prefered departure date due to availability. It's not dissimilar to the airline industry, where it is also not uncommon to see a price drop after you have booked your flight. That being said, we will reach out to you further for any additional feedback you may have about your booking experience on TourRadar. Best Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews