TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The response from your company has been great. Also, a discount was applied even after I had already booked. Nice to see something like that.”

Helpful Report

Posted 7 years ago

Hey Gino, thank you for your feedback. It is great to hear that you have enjoyed the experience you have had with our travel experts, we love to help you where we can! Kind Regards Samantha

Posted 7 years ago

“We will be going on the trip of a lifetime, and that is fantastic. Your customer service staff were very helpful and always answer all our questions quickly. I have just one complaint, when we paid our deposit we were charged foreign exchange fees. I believe if we are quoted a price in AUD then that is what we should pay. We booked our tour through "Tour Radar" because of the discount you were giving, which now is completely negated because of the "foreign exchange fees". If we had booked through our Australian Travel Agent we would have paid less. It should be made clearer that there we be "foreign exchange fees" charged upfront and not just in the fine print. So I will find it difficult to recommend your without warning people of the hidden costs.”

Helpful Report

Posted 7 years ago

Hi Robyn, thank you for your review. Exchange fees are a result of your bank and as a global company, it is, unfortunately, not something we can predict. Most customers do not have this issue. However, we do understand the frustration so I have been in touch directly with you directly so we can resolve this. Kind Regards Samantha

Posted 7 years ago

“I spoke to 3 tour advisers. They are all very pleasant and helpful. Also gave good advice. Well done.”

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Posted 7 years ago

Hi Julia, thank you for your kind words - they don't call us travel experts for nothing! We want to ensure our clients find the right trip to help them optimise on making lasting memories. Kind Regards Natasha

Posted 7 years ago

“Just booked an Anduluscia tour of Spain from Madrid- had a good time, thought it was a great value, only thing is the accommodations and food was a bit below our expectations, but nonetheless thought it was a great value overall- got to see a lot of cool places we otherwise would not have been able to see on our own.”

Helpful Report

Posted 7 years ago

Hi Mark, thank you for the insightful feedback! Firstly, welcome back from Spain and glad to see that overall you had a wonderful time. We hope to assist you again in the future Kind Regards, Natasha

Posted 7 years ago

“The staff at TourRadar were very curtious and helpful and an initial problem was solved promptly”

Helpful Report

Posted 7 years ago

Hi Ingelore, thank you for your feedback! It's always great to read when we are able to provide great customer service, regardless of the situation. We are happy that you enjoyed working with us and hope to assist you again in the future. Kind Regards, Natasha

Posted 7 years ago

“All the choices in the world - one of them was right for me.”

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Posted 7 years ago

Hi Katie, thank you for your feedback. TourRadar works with hundreds of trusted operators which means that we list thousands of tours all around the world and provide an unbiased comparison to find the right tour for you in terms of your dates and travel style. We look forward assisting you with your next tour! Kind Regards Samantha

Posted 7 years ago

“Prompt notification and slow reply. It takes almost 2 days to get feedback. Wonderful itinerary and hope the tours will be very fruitful.”

Helpful Report

Posted 7 years ago

Hi Haytham, thank you for your review, you have chosen two fantastic tours! I can see that messages received by you have been responded to within one business day, if not sooner. Please note that responses via your booking conversation page are more aligned with email rather than a live-chat. I would recommend that you chat with one of our travel experts via phone or via the live-chat box on our website if you would ever like an immediate response as these services are manned 24/7. Kind Regards Samantha

Posted 7 years ago

“Good communications and helpful advice”

Helpful Report

Posted 7 years ago

Hi Jimke, thank you for your review! I am glad to hear that you have enjoyed the TourRadar experience, a positive customer experience is our number one priority! We hope you have a great time on your upcoming adventure! Kind Regards Samantha

Posted 7 years ago

“tour radar was easy to book and manage, phone service was great but could improve on paying services full balance online.”

Helpful Report

Posted 7 years ago

Hi there, thank you very much for your feedback regarding payment structures - this is certainly something that our team is looking into. It is great to hear that you have had a positive booking experience with TourRadar and we hope you have a great time on your upcoming adventure! Kind Regards Samantha

Posted 7 years ago

“Always very helpful and answered questions fully”

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Posted 7 years ago

Hi Claire, thank you for your kind words! It is great to hear that you enjoyed your experience with our travel experts. We hope you have an amazing time on your upcoming tour! Kind Regards Samantha

Posted 7 years ago

“I am happy to inform you that your representative was always there to take my call and explained me everything. Unhappy about the fact that I had requested your Indian representative to call me up so that I could discuss certain finer points like visa etc. But, till now no calls were received. Otherwise,I would have rated 5/5. Regards. Rana Barua.”

Helpful Report

Posted 7 years ago

Hi Rana, thank you for your feedback, it is great to hear that you have enjoyed your experience. Unfortunately, we do not provide a designated Indian customer support service which is why it is best to chat with one of our global travel experts by phone or live chat as both services are manned 24/7. We look forward to assisting you with your next adventure! Kind Regards Samantha

Posted 7 years ago

“Graeme was an incredible storyteller. Easily the best I have ever seen in a guided tour. The tour itself could use some work. I'd probably do less stops on day1/3 and take more time on each stop. anyway, good experience overall, and once again incredible storytelling ability from the Guide :)”

Helpful Report

Posted 7 years ago

Hi there, thank you for your review. We at TourRadar pride ourselves by working with the best tour operators so it is great to hear that this was the best guided tour you have experienced! Your feedback on the tour itself is very useful and just a reminder that your guide would love to hear your views while on your trip and in your evaluation afterward. We look forward to assisting you to book your next adventure! Kind Regards Samantha

Posted 7 years ago

“Booking a tour was very easy with TourRadar, despite some apprehension beforehand. Have yet to go on the tour itself so I can't say how reputable the suppliers are, but the booking process itself was seamless; no surprises and customer service was quick and helpful.”

Helpful Report

Posted 7 years ago

Hi Emily, thank you for your feedback. It is great to hear that you have enjoyed your experience with TourRadar! We hope you have an amazing time on your trip and look forward to booking you on your next getaway. Kind Regards Samantha

Posted 7 years ago

“Tour was good and I would do it again with tour radar at another destination. It would have been good though to detail the itinerary and advise of the costs for the different things which are a part of it.”

Helpful Report

Posted 7 years ago

Hey Millicia, thank you for your kind words! We are happy to hear that you have had enjoyed the TourRadar booking experience. For more detailed information and advice on your trip, you can get always in touch with one of our travel experts. They are available 24/7 via phone! Kind Regards Samantha

Posted 7 years ago

“We have just made a booking and all went well. I sent some details after the initial booking (eg Travel Insurance) and received immediate confirmation that it had been received. So far so good.”

Helpful Report

Posted 7 years ago

Hi Bob, thank you for your review. Our travel experts provide comprehensive customer support and are available 24/7, enabling fast and reliable service! Kind Regards Samantha

Posted 7 years ago

“Good job all.”

Helpful Report

Posted 7 years ago

Hi Timothy, thank you for your feedback! We love hearing from travellers that have enjoyed booking with TourRadar. Enjoy your upcoming adventure! Best Regards Samantha

Posted 7 years ago

“Efficient response at acceptable rates”

Helpful Report

Posted 7 years ago

Hi there, thank you for your feedback. It is great to hear that you have enjoyed the TourRadar booking experience! We look forward to helping you again for your next big adventure :) Kind Regards Samantha

Posted 7 years ago

“fast efficient service Thanks Ed.”

Helpful Report

Posted 7 years ago

Hi Ed, thank you for your feedback. We are glad to hear that you have benefited from our fantastic travel experts! We hope you have an amazing time on your upcoming adventure and look forward to assisting you again the future. Kind Regards Samantha

Posted 7 years ago

“Tour radar was easy to use and easy to find the trip we were after. Where I feel they could do better is I asked them to use my details for booking when I booked with them 6 months ago for a different tour. I got no response and was forced to go through the full entry details again.”

Helpful Report

Posted 7 years ago

Hi Geoffrey Thank you for your feedback, you have made some great points in terms of your traveller profile and the team here are looking into this for future improvements. Of course, it is still important that you look over your details when you have a new booking to ensure everything is up-to-date and accurate! We look forward to assisting you with your next booking and hope you enjoy your upcoming tour. Kind Regards Samantha

Posted 7 years ago

“Fast reply to booking application”

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Posted 7 years ago

Hi Harvey, thank you for your feedback! It's great to hear that you have enjoyed the efficient booking experience of TourRadar. We hope you enjoy your upcoming trip! Kind Regards Samantha

Posted 7 years ago

TourRadar is rated 4.5 based on 6,721 reviews