TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Booking was very easy and every time I had a question it was it answered immediately.”

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Posted 5 years ago

“Omg so easy and so helpful reply’s back really quickly Can’t wait for my trip to Egypt”

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Posted 5 years ago

“I booked my Europe tour with Tour Radar very fist time. I am amazed that price don’t change by end of booking as usually it’s always happen in other website. Also all my questions answered very promptly. I am sure, for my all next vacation I will book through Tour Radar. Thank you team.”

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Posted 5 years ago

“Booked over the phone the people I spoke with were very pleasant. Diogo was very helpful in getting answers to my questions.”

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Posted 5 years ago

“it is too early to comment . I prefer to wait till my tour is over .”

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Posted 5 years ago

“I really enjoyed the whole customer journey, great UX! Everything worked out as expected. Only one little remark: when I reviewed the cancellation fees during check-out, I noticed that your terms differ from the terms of the operation (you ask for a higher down payment and offer a shorter cancellation window). Not a big deal, but I am sure you want to avoid any friction during check-out ;-) BR Markus”

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Posted 5 years ago

“VERY GOOD EXPERIENCE. DESPITE CHANGING MY MIND ON A NUMBER OF OCCASIONS THE STAFF WERE PATIENT AND UNDERSTANDING.”

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Posted 5 years ago

Hi David, We are thrilled to hear that you are having a great experience with TourRadar! We think getting out there and travelling is a pretty big deal and will always understand that it can take time to make up your mind about a tour. Whether you're ready to book now or need further information or suggestions before booking, we will be more than happy to assist! Whenever you need us, we are here to help, 24/7. Best regards, The TourRadar Team

Posted 5 years ago

“TourRadar's system of booking online is easy enough. Some aspects of planning ahead for a holiday can be stressful, but this company is always ready to answer questions and explain things, which is valuable to me.”

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Posted 5 years ago

“Easy to book and pretty transparent with regard to Tour Operator and how to contact them.”

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Posted 5 years ago

“I have booked a number of trips with Tour Radar and have been pleased with the service and deals they offer. I can heartily recommend them as a good way of booking your tours etc. Warren”

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Posted 5 years ago

“I’ve been researching doing a South African Tour which has been a dream of mine . I asked so many questions about so many different tours to be sure I booked what I wanted especially since I’m travelling by myself. Tour Radar companies was always back to me immediately with answers for me. I have now booked and my tour agent has messaged me a few times to confirm and offer advice. I’m so very impressed so far.”

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Posted 5 years ago

“Was excellent decision”

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Posted 5 years ago

“I felt like there was plenty of helpful, well presented information about the various tours, and the details of each particular tour, on the website. I contacted the tour provider I was thinking of booking with prior to booking, and they responded to my questions within only a few hours! I felt confident about making a choice, and booking a trip based on having all the info in a transparent way. Booked trip, and it was confirmed in a few hours, and have been getting emails with info and next steps since. Would definitely use TourRadar again to search for group tours.”

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Posted 5 years ago

Hi Domini, Thank you so much for your kind review. Many of the tour listings you see on our online marketplace are put together by our amazing operators, more than 2,500 of them, to be exact! We are pleased to hear that you are finding the tour listings as well as operator responses helpful when trying to make the best choice for your needs. Whether it is a group tour, private tour independent tour - We really have it all and are so glad to know that you'll come back to us when you are ready to plan your next trip. Kind regards, The TourRadar Team

Posted 5 years ago

“Very quick to book with options to pay in installments which is good”

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Posted 5 years ago

“frist time go tralvel with tour Radar.I booking online everything so far is ok”

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Posted 5 years ago

“fast and easy, super user friendly”

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Posted 5 years ago

“I cannot fault these people, they are great to deal with. I never know whether I am dealing with someone in America, Austria or Australia, but it does not matter as they know exactly what is going on. I have probably driven them crazy with my many emails, but they always come through for me. Nothing is too much trouble. In fact, I have even had a phone call from a staff member, rather than writing me a long email. Thank you TourRadar.”

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Posted 5 years ago

Hi there Joanne, Thank you so much - This review makes us so happy! Indeed, TourRadar is an international and multi-cultural company, and although we operate out of 3 main offices, we have a team of amazing individuals from 40+ countries! You are correct in saying that nothing is too much trouble for our awesome Customer Support team. We will always be happy to assist you, any time of day or night, to the best of our ability. And yes, sometimes we will even call you, although we try to make sure we always do this at an appropriate time for where you are located. Thank you for being a valued customer. We are sure we'll to speak to you sooner than later! Kind regards, The TourRadar Team

Posted 5 years ago

“Tourradar not only gets competitive prices from the tour operators but most usefully, gives all the tour options by numerous companies out there. I would not have found the tour I have booked without them. I can give further information of our experience with the tour upon completion in June 2020. ,”

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Posted 5 years ago

“easy research on web interface and very friendly staff.”

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Posted 5 years ago

“I have to congratulate the three boys, Godfrey (cook), John (driver) and Martin (guide) for the excellent work done, all the kindness with me setting my tend and all the fun we all have in those 22 days. The group was fine! Everything was well organized and the trip was a success. The only thing I regrett is: the truck has not a proper fridge!”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews