TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had the holiday of a life time in Sri Lanka through Tour Radar. They organised a great tour with a company based locally - Explore Travel PVT. The communication with Tour Radar was a little slow, but that was due to the time difference. They resolved all initial queries and everything went well.”

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Posted 6 years ago

“So far we have only booked our trip, lets hope its as wonderful as it sounds.”

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Posted 6 years ago

“Tour Radar answered my questions right away”

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Posted 6 years ago

“Easy to use”

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Posted 6 years ago

“Very quick response to questions. Would like to comment on my recent query about the hotel arrangements in Zagreb that I’d booked - the tour operator would only let me know which hotel 48 hrs before departure. This I find is quite unacceptable s I would like to stay another night before I depart the next day and would like to do the booking on my own as it’s cheaper. Surely they would have confirmed accomodation sooner than 48 hrs before departure!!!”

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Posted 6 years ago

“Communication- too much - at least 20 emails and till going. All I want is a confirmation email with the details”

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Posted 6 years ago

“TourRadar takes American Express! Thank you. However, the form is a little confusing. The biggest problem I have now is that the emails with my confirmation etc really jam up my computer. I don't understand when I open the email it takes forever to load. We are excited about our adventure!”

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Posted 6 years ago

Hi there, Thank you for your review and for your time on the phone with us to discuss the points you've raised in some more depth. Your feedback has been extremely helpful and we look forward to putting it to use, to make your booking experience even better! Have a wonderful trip and thanks for choosing TourRadar. The TourRadar Team

Posted 6 years ago

“The deal we got through TourRadar was very good and the communication since booking has been very good too.”

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Posted 6 years ago

“Gave me choices”

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Posted 6 years ago

“The itinerary was enough to satisfy the first time visit to Italy”

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Posted 6 years ago

“They have been really helpful to manage my booking”

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Posted 6 years ago

“On this moment i like the site. When i booked the tour , tourradar emmidiately responded to my questions. One thing that i like to be a bit clearer is if a tour is in group are just organist to travel alone, so without a guide...”

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Posted 6 years ago

Hello Greet, We're glad to hear you enjoyed searching for and booking your trip on tourradar.com! You also have some great feedback. We do indeed, offer both group tours and independent tours, both which offer a very unique touring experience. The tours on our site which are guaranteed to be a solo trip, are labelled with an "independent" tag and are often able to be booked any day of the year. These tours will not have you joining a group and may be escorted or unescorted. If you're looking to join a group and you do not see the independent tag on the tour detail page, it's very likely you're looking at a group tour. However, as some group operators will also run a tour for just one person, to be 100% sure about the trip you're booking, we recommend you get in touch to ask about the departure date you have your eye on. Thanks again for your feedback! Happy Travels The TourRadar Team

Posted 6 years ago

“You can type in lots of variables to zero in on your tour type. I wish the site let you type in your tour name or a code number so you can refind it.”

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Posted 6 years ago

Hi there, Thanks for your feedback, that's an excellent idea! We'll see what we can do to offer this feature in the future! Have a wonderful trip and thanks for choosing TourRadar. Happy Travels The TourRadar Team

Posted 6 years ago

“I made reservations with Cassondra in Toronto on September 26th. She was good, cheerful and efficient. I got the itinerary the next day but it did not have the names and locations of the hotels. I would like to have a list to send to our relatives. I requested that upon making reservations and I am still waiting for it. Also, I e-mailed TourRadar on September 25, 2018 asking to help me reset my password and the link sent to me would not work. I would like to log on to refer travelers to you. The itineraries are corrupted also. I use Microsoft Outlet for e-mail because I do not want to go to AOL (e-mail provider) to put important accounts, etc. This is my 3rd tour with TourRadar and my husband's first. He is a seasoned traveler and I hope you do not disappoint him. Please send me the name and addresses of hotels that we will stay in in Delhi and Kathmandu. My husband and I want to see the reviews on them, too. Thank you for allowing me to review TourRadar. By the way, my first name is TERESITA my last name is DE GUZMAN and SANTOS is my middle name. Sincerely yours, Teresita S. De Guzman, R.N.”

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Posted 6 years ago

“The tour I selected was very good and contained everything I wanted to see”

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Posted 6 years ago

“Very easy to use.”

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Posted 6 years ago

“Easy to use”

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Posted 6 years ago

“Gave me an option to see many of the highlights of South Africa”

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Posted 6 years ago

“Reply promptly to my enquiry.”

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Posted 6 years ago

“Unbeatable prices on tours, good prompt customer service. Only not giving 5 stars because sometimes I encounter technical issues and random messages e.g. receiving messages that my card payment has been declined (despite there being enough funds on it), and then a little while later saying the payment was processed successfully.”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews