TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Booking was easy and the brochure along with past reviews were very helpful!!”

Helpful Report

Posted 5 years ago

“I really couldn't have asked for a better experience. I began a tour booking to Costa Rica initially by phone. The atmosphere was relaxed, with accurate and informed answers to all of my questions. Subsequently, I received immediate emails that included details of the conversation, descriptions of what had been processed for me, and information regarding the next steps to complete the process of payment. The full tour itinerary and contract specifications were provided, every expense was clearly indicated. The TourRadar team was there for me 24/7, offering assistance for any question I had.”

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Posted 5 years ago

“The personnel is very kind and responsive, they make it is very easy to communicate with local tour operators in order to make the best possible choice.”

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Posted 5 years ago

“tour radar called me personally to take care of questions and concerns which arose after booking a three day tour to Iceland online. Kristina was Very attentive, personable and accommodating. She answered all questions assuring me my tour was confirmed, paid, and good to go. (I had received an email back with a voucher indicating I needed to pay upon arrival, was a mishap) All in all, they took care of the misunderstanding communicating with Iceland contact. It was handled very professionally providing utmost quality service in the booking department allowing me to rest at ease. I'm looking forward to the same quality service on our tour. Thanks, Kristina.”

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Posted 5 years ago

Hi Jane, We are so sorry to hear that you were not able to get through to our phone lines - With Black Friday and Cyber Monday sales, the volume of phone calls has been off the hook and we are doing our best to keep those hold times down! We can see that you got through to one of our agents after leaving the above review and will follow up with you directly via your booking page to ensure everything is clear. Kind regards, The TourRadar Team

Posted 5 years ago

“Tourradar always does a great job helping me book my tours!”

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Posted 5 years ago

“So easy to use, clear and comprehensive information. I love it!”

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Posted 5 years ago

“We booked the "Southern Treasures - 8 Days From Cusco to Lima" as listed on the TourRadar website. The site also shows a map indicating the trip is from Cusco to Lima. The itinerary for day 8 reads "A brief transfer from Puno to the neighboring city of Juliaca. Upon arrival in Lima there will be assistance for an international connecting flight, or if preferred, transfer for a hotel." We concluded from this descriptions and the map that the trip included transportation to Lima and booked it. We then learned that the trip ends in Juliaca. $392 for tickets for 2 to Lima. What a disappointment. We should have read the information on the "Not included" tap to learn that the trip actually ends in Juliaca. Misleading information - at best. We called to register our concern to be reminded that we should have read the information on the Not included tab more closely. First and last time for us to use TourRadar.”

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Posted 5 years ago

Hello Erik, Thank you for taking the time to leave a review about your experience. We regret to hear that information pertaining to the ending location was not entirely clear to you at the time of booking. Whilst we do always recommend carefully reviewing all sections of a tour page prior to booking, we do recognize that further information can be added into the itinerary to enhance clarity and will forward your feedback over to your tour operator. We will also reach out to you directly to see if you have any additional questions or feedback pertaining to your review and booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“Called and spoke to Sara who had a a lovely English accent and was based in Toronto. She answered my questions and I signed up then. I am looking forward to this adventure.”

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Posted 5 years ago

“Excellent customer service. Tourradar price matched a competitive website as soon as they received my request with a proof.”

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Posted 5 years ago

“Great website and very easy booking process ... all questions were answered promptly 👍”

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Posted 5 years ago

“Very easy to book. I had a few questions and each was dealt with and answered promptly. Booked as soon as I felt happy with everything.”

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Posted 5 years ago

“The booking was so easy and response very quick.. They explain everything very clearly.. Tour raddar is hastle free..”

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Posted 5 years ago

“Seems like great value for money. Haven't travelled yet so hope it lives up to expectation. So far communication is good and very easy to book and pay.”

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Posted 5 years ago

“very easy reasonably priced trips to out of the way locations”

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Posted 5 years ago

“I've used TourRadar before so a lot of my information was already on file, which made the quick and easy booking process even faster. It took just a couple of minutes to confirm my booking. I was offered the choice of paying everything at once or in installments, with no added fees or interest, which I can't recall was available with past bookings. There was a sale on the trip I booked and I'd earned credits from previous bookings, which were applied to this one. I was also instantly notified about how many credits I earned for this booking which can be applied to future ones.”

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Posted 5 years ago

“It was simple”

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Posted 5 years ago

“Super experience.......Sara was very helpful in answering my doubts.....”

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Posted 5 years ago

“Very helpful. The hold option worked.perfectly”

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Posted 5 years ago

“The booking experience was quick and easy!”

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Posted 5 years ago

“Easy to do only problem was whether to put names as per passport or everyday use. Enquired about it later but have had no response so far .Did make this mistake with an airline once and it got expensive . We were given discounts (appreciated ) but pay by dates varied hope it is fully discounted on final payment. Looking forward to the holiday with wife and friends .”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews