TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The advertised tour in Spain was misleading. It promoted a 7 day tour and in actual fact it was 4 days. I ended up paying way too much for very little.”

Helpful Report

Posted 6 days ago

Hi Garnet, Thank you for taking the time to share your feedback. We’re sorry to hear that your adventure did not meet your expectations. Many operators include free days in their itineraries to offer travelers the flexibility to explore at their own pace or enjoy some downtime. These free days are typically outlined in the detailed itinerary provided before booking, and we always recommend reviewing this carefully to ensure the adventure aligns with your preferences and expectations. We understand how important it is for travelers to feel they are receiving good value for their investment, and we’ll pass your feedback on to the operator to help improve clarity in their advertising. If you’d like to discuss your experience further or need assistance with future travel plans, please feel free to reach out to us 24/7. Kind regards, The TourRadar Team

Posted 6 days ago

“Sent many request for information, never answered my questions.”

Helpful Report

Posted 1 month ago

Hi James, Thank you for your feedback. I’m sorry to hear that your questions were not answered as expected. At TourRadar, we strive to provide timely and thorough responses to all inquiries, and I apologize if we fell short in your case. If you’re still seeking information or have any unresolved concerns, please don’t hesitate to reach out via the booking conversation page for a response from your operator or our 24/7 live chat and phone line for a response from the TourRadar team. If you don't have an account or active booking, you can reach us at www.tourradar.com/contact Your experience is important to us, and we appreciate you bringing this to our attention so we can continue to improve. Kind regards, The TourRadar Team

Posted 1 month ago

“Disaster. Poor customer service and poor experience. There were some customer service representatives that were good but overall the experience was awful. Will never book with them again.”

Helpful Report

Posted 5 months ago

Hi Josie, Thank you for taking the time to leave a review. We are saddened to hear that your booking experience was not entirely satisfactory and regret that our efforts did not meet your expectations. We can see that our Customer Relations team has previously reached out to discuss your experience and assist with your booking. If there is anything else we can assist with, please do not hesitate to reach out. We are available 24/7 via phone and live chat and are always happy to help. Kind Regards, The TourRadar Team

Posted 4 months ago

“I’d never use this company again based on my first and only experience with them.”

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Posted 1 year ago

Hi Brian, We are sincerely saddened to hear that your first experience with our platform did not meet your expectations. We value feedback and would like to understand more about your specific concerns to address them appropriately. If you could provide additional details to our customer support team, who will reach out to you shortly, we would appreciate the opportunity to learn from your experience and improve our services. Please be assured that your feedback is taken seriously, and we are dedicated to ensuring a positive experience for our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Kind regards, The TourRadar Team

Posted 1 year ago

“You guys suck!”

Helpful Report

Posted 1 year ago

Hi Edward, We're truly sorry to hear that you had a less-than-satisfactory experience. Your feedback is valuable to us, and if there is anything we can do to assist we ask that you please reach out to us directly through your booking page as this will allow us to address your issues more effectively. Your satisfaction is important to us, and we appreciate the opportunity to be in touch. For anything else, our friendly support team are available 24/7 via live chat or phone. Kind regards, The TourRadar Team

Posted 1 year ago

“TRAVELERS BEWARE. THIS COMPANY IS A FRAUD. THEY SELL YOU A DREAM VACATION AND THAT IS NOT WHAT YOU GET AND TO TOP IT OFF, WE DID NOT FEEL SAFE AND HAD NO COMMUNICATION OR RECOURSE WITH THIS FRAUDULENT COMPANY. I have been to over 60 countries and Tour Radar is absolutely the worst company I have ever traveled with. We hired Tour Radar, because as two women traveling in the Middle East, we were concerned about safety. And this company randomly dropped us off to two unidentified men in an unmarked minivan in the middle of the desert that was not on any itinerary other than “transfer”. The following day, we were left at the camp with no information and were expected to wait for a “transfer”. We inquired multiple times about who and when with no response. Again - no communication. Next, we purchased a flight upgrade to replace a 10 hr drive. The flight upgrade did not in fact, get us to our destination any earlier but in fact much later and was not an upgrade at all. We suspect it was a way to compensate again for poor planning and to take more of our money - again no communication. Next, they gave us the incorrect flight info on the itinerary and never corrected it or apologized, and in fact argued it was correct when it was not. Again- poor communication and failure to acknowledge fault Next, we arrived finally at a hotel hours later due to poor planning on the tour company’s part, to a hotel with no toilet paper, clean towels, or plugs/chargers for our phones- absolutely disgusting! How is this acceptable? Time after time, this company refused to acknowledge any problems with their reservations, itinerary, or inability to contact anyone for help. How can a company like this stay in business as it is so unreputable? Their response? We do not use What’s App. We do not monitor message board nights or weekends. After 5 weeks of attempting to find a resolution, there was none. All they said was “We gave you the services you purchased.” Their customer service is truly the worst I have ever experienced during and after the trip. PLEASE AVOID IS COMPANY AT ALL COSTS, THEY WILL RUIN YOUR VACATION AS THEY DID OURS.”

Helpful Report

Posted 1 year ago

Hi Leonie, Thank you for taking the time to share your experience with us. We deeply value feedback from our travellers as it allows us to consistently improve our platform and ensure our operator's services meet the expectations of all our customers. We have heard your concerns and frustrations with the various aspects of your recent travel experience, and we are saddened to hear that your journey did not align with what you were hoping for. That said, we want to assure you that we take such analysis seriously, and we are committed to investigating the matter thoroughly. Currently, we can see a member of our support team is actively looking into the details you've raised and we appreciate your patience as we work to understand the situation fully and address your concerns. We appreciate your update, though can see your case is still open, and this is still an ongoing conversation within our teams who are working toward a fair outcome. As fellow travellers, we share your concern for safety as a number one priority, both for ourselves and our valued customers, and we understand the importance of feeling secure and well-supported throughout your journey. We hope you can find some ease in knowing we are consistently evaluating our operators, as well as reviewing their traveller's feedback and experiences every day, and we would not partner with an operator whose values did not also align with this. For now, your notes have been forwarded to our relevant teams who will carefully review your comments to see how we can better emphasize communication within our ongoing exchanges with your operator, and your insights play an essential role in our continuous efforts to provide transparent and reliable travel experiences. We thank you once again for sharing your perspective with us and we look forward to continuing to communicate with you on your dedicated booking conversation page. Kind regards, The TourRadar Team

Posted 1 year ago

“Be advised don't book with this company. I booked a trip to Switzerland and it was cancelled by the company. It was less than a week after we booked the trip when they cancelled the trip. They would not refund the insurance we took out to protect the trip. I'm out of a trip and an extra $228 even though the trip isn't for 2 more months. It is difficult to get in touch with the company when you have a problem. They don't answer emails and reaching by phone is ridiculous.”

Helpful Report

Posted 2 years ago

Hi there, We understand how disappointing it must be when you were looking forward to your adventure in Switzerland, then the operator canceled it going ahead. This can be due to different reasons, which they have communicated to you directly. One of our dedicated Customer Relations agents is already taking the opportunity to investigate your booking further and is in contact with you within your personal conversation page. Our Vienna, Toronto, and Brisbane - teams are organised in a way to cover support to customers 24/7 anywhere in the world. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can be assured, that your case is being worked on with utmost care. Thank you and kind regards, The TourRadar Team

Posted 2 years ago

“Disappointed Totally with no customer support.. August 2022 Worst experience in my life of traveling . Please don’t book tours unless you have gone through every detail of the description, what includes and not. If the insurance is included in your tour please get the fine print of the insurance. Because i had an accident while on tour and the insurance was included but they didn’t take me to a hospital, medical center or simply give any treatment. I had to do on my own. Please be careful with this company. They are just sponsoring tours from a third party operator from each country. TourRadar Reference ID 764253-11DVG”

TourRadar 1 star review on 23rd October 2022

Helpful Report

Posted 2 years ago

Hello there, We are sorry to see that you are disappointed with the support that has been provided to you, with regard to the incident mentioned while on tour. After a check on your booking, it has come to our attention that our dedicated Customer Relations team has reached out to you already and liaised between you and the respective operator. It is correct that TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travellers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. If there is anything else we can do for you, please let us know, you know how to reach us and we´ll be happy to help! Best regards, The TourRadar Team

Posted 2 years ago

“TURKEY TOUR OF 9 days was so DISAPPOINTING August 2022… Worst experience in my life of traveling . Please don’t book tours unless you have gone through every detail of the description, what includes and not. If the insurance is included in your tour please get the fine print of the insurance. Because i had an accident while on tour and the insurance was included but they didn’t take me to a hospital, medical center or simply give any treatment. I had to do on my own. Please be careful with this company. They are just sponsoring tours from a third party which they have no control over.”

Helpful Report

Posted 2 years ago

Hi CKR, We are saddened to see, that you did not have a positive experience when exploring Turkey with one of our operators, and are sorry that you feel disappointed in our support. As you state that travelers should read all information thoroughly that is provided when booking through our platform, we do recommend the same! Travel has so many aspects, and we can assure you booking with TourRadar makes it fast, easy, and secure. Our online platform hosts over 2,500+ tour operators and 50,000 adventures, each with their respective info pages and genuine reviews from other travelers, so all concerns and open questions can be addressed. We can see that our Customer Relations team has already reached out to you to liaise between you and the operator. We truly hope that your cut from the mentioned accident healed fast and that you are doing well! Please don´t hesitate in reaching out to us again if there is anything else we can do for you. Warm regards, The TourRadar Team

Posted 2 years ago

“Luxury private golden triangle tour. A honeymoon had been booked eventually having had to cancel 3 times because of Covid.Our honeymoon had been planned for the start of the tour 13 th October 2022. I recent had a hospital consultation and was instructed I need surgery for vascular disease.I informed the tour operator on the 19 th September of the dreadful situation and was told I couldn’t put the tour back I was unable to get a refund because the hotels had been booked and paid for. I had also booked hotels for prior to the tour and the ending of the tour extensions and was able to get a full refund or move dates. We are devastated by this news as we are not in a financial position to ever visit India again. Kim McCartney Robin Wilson”

Helpful Report

Posted 2 years ago

Hi Kim, First of all, we hope our reply finds you well and healthful! It's truly regrettable that due to the surgery, you could not continue with your Honeymoon plans in India this October. We understand fully though, that your well-being is the most important element in celebrating your marriage. After a check, we are happy to see that you have successfully found a resolution after communicating and working together with our Customer Relations team, as well as with your local tour operator. Connecting travelers like you to their life-enriching adventures is our mission, so we will always try our best to keep your travel dreams alive. All the best and take care. The TourRadar Team

Posted 2 years ago

“Their website won't take my payment, I called them and repeated all of the travellers' information and they still couldn't confirm the payment, then they said they'd call me on Monday with their payment specialist, but nobody called me. So I then called on Monday, again, and they said they had no information about the reservation and that a payment specialist wasn't around but would call me the next day. This is just the most ridiculous process!”

Helpful Report

Posted 2 years ago

Hi there, We regret seeing that your booking experience has not been smooth at the start. In the meantime, we are happy to see that the issues have been resolved successfully and our support team has reached out to you with regard to that. At last, the booking has been confirmed swiftly and the communication between you, the operator and us improved tremendously. If there was anything else you´d like to share, please let us know, we are grateful for any feedback. Thank you. The TourRadar Team

Posted 2 years ago

“Let’s just say I travel a lot and have been on many tours in Europe and this was the worst. The context person on my bus didn’t speak English, never explained anything to the 8 other English people in my group. We had to bring our own luggage down to the bus every time. Had to chase him down and ask what time the bus is leaving every morning. Never explained anything to any of us. I ended up leaving the tour in Barcelona and doing my own thing and taking the fast train to Madrid. This tour had the worst customer experience ever.”

Helpful Report

Posted 2 years ago

Hello Natalie, We are sorry to see you feel this way about your last trip to Europe with one of our operators. After a check on your booking, we can confirm that our dedicated Customer Relations team has worked through your negative experience together with the respective tour operator. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Thank you for your review. The TourRadar Team

Posted 2 years ago

“Run! Run for your dear life and make sure they don’t take your 7,020.00 euros (roughly $10,000 Australian dollars). It was a nightmare from the moment I stepped on board. The cruise director, Jan Pedersen, had a hissy fit because 70 passengers did not turn up from USA. They were on the runway and the co-pilot didn’t show up so they couldn’t come. That’s when he had a melt down about his financial loses for a cruise ship that was supposed to have 150 people. I seem to become the sad target as I wasn’t told it was meant to be group bookings only and not individual travellers. On day 1 I approach him with my English printed excursion sheet and he says to me it’s all in German and the tour guides will be speaking in German and he can’t just change it for just me. I never even asked him to change it. I have a masters in international communication and I have worked as an employment and discrimination lawyer as well. I have never had a problem being surrounded by people who want to speak in their own language. I even gave him an example where a good friend (a city councillor in Australia) of Chinese descent invited me to his victory party (I was his campaign manager) and all his friends and family were Chinese and spoke Chinese. He asked if I would be offended or uncomfortable if they all spoke in Chinese. I had no problems. I enjoyed conversing in English with them and watching their culture and listening to their language. I thought this example would reassure Jan and it did make him come around. I even said I studied and came first in German in high school (many years ago) and he gave me his German excursion sheet. I used google to translate and the English sheet to compare and pick what I wanted. However, before he agreed, he said to me (like it was my fault) “do you know you’re the only individual on this group and from Tour Radar? Everyone else is in a group. You’re supposed to be in a group.” I soon realised how nasty it was becoming because I wasn’t part of a group. I also am not someone from a high socioeconomic background to please the cruise director. He said to me at one stage “where am I going to fit you? You’re not German, you’re not American bank group and you’re not from Israeli group.” I wanted to say I’m a human being and a paying customer, isn’t that enough? However I remained calm and civil. On my first excursion I got put with a German family and one couple who only spoke English and French. Before getting on the bus they had decided for Guide to speak in English instead of German and he said it was requested by the couple. I had no problems and he spoke in both German and English. I was upset though when I realised that, because I had emailed and complained to Tour Radar, the Guide was saying things familiar to my complaints that I had mentioned privately in my email to Tour Radar. A Tour Radar agent confirmed she had forwarded my email to the cruise director. I was upset but understood she did it to resolve the matter and with the begs intentions however Jan (cruise director) was stupid enough to tell the Guide and all of a sudden it was horrifying public knowledge instead of the matter being resolved privately and without bringing it to the attention of other guests. The cruise director, for some weird reason, got the tour guide involved and the tour guide said “don’t blame me, Jan got me to say it.” This was after I got angry that the tour guide was saying there was no segregation or racism if the customers were grouped according to languages. I said I’ve done my masters in international communication and languages have everything to do with culture and race. The worst part was when someone in the group said “maybe next time we’ll be able to have the tour in German.” I thought I never objected. I never requested it to be in English and the comment was underhanded but not surprising given the governing mentality of the cruise ship and the corporate culture highly influenced by a particular language (German) and as a result tied in to a cultural group, which makes others not welcomed (unless money plays a part and you’re from the “Old Second National Bank” or “Home State Bank” and then Jan and Leuftner is willing to turn a blind eye. As the saying goes “money, money always honey in a rich man’s world” (ABBA song). I had a second horrible experience where I could not freely sit wherever I wanted to - all the other groups had reserved tables (numbered tables) and so the segregation proceeded (the ones from the banking groups are all American, the Bishvils are all Jewish and some Germans are participating but they’re being called “the German group.” My first night I was told I’d feel more comfortable with the Americans. I said to the waiter I don’t mind if I sit with Germans. I don’t have a problem. They made a German family sit with me. Then the next morning at breakfast another waiter is forcing me to sit with the same German family. I thought what if I want to sit alone and I can’t be this woman hanging around a poor German family 24/7. What if they want family time. I said this to the waiter. This was my complaint to Tour Radar in the email that was advertised by Jan to the guide on the excursion. I return from the excursion and the head Hungarian hotel manager says he needs to speak to me about sitting arrangement. At this point I thought I’m going to go crazy as I haven’t enjoyed a single moment and every person keeps bringing it up. I let him speak and said to him I don’t want to make a mountain out of a mole hill. Please just resolve it and move on. He said I could sit wherever I like and any person I wanted to sit and have dinner with me, whether it be him or the captain or anybody else, would be happy to. However the nightmare didn’t end here. I went to dinner and one particular Hungarian waiter forced me to sit at a table with Americans. I didn’t have a problem at that point as I thought maybe he hasn’t been told yet. However try having dinner or eating with four to five new people each time asking you about your life. Sometimes sitting alone is nice and welcomed. Or choosing where you want to sit at all. Another meal time (I think it was lunch and before the Hungarian Hotel Manager spoke to me) I got told by three other waiters tell me I’d feel comfortable sitting at another table with Americans because I speak the same language. I’ve never felt offended in my life. I asked “you’re telling me I should sit with Americans just because I speak English?” The reply was a simple “yes.” They didn’t know (or cared) that I am Armenian by nationality, born in Lebanon and my mother speaks in broken English (which I always tell her she speaks in perfect English to me). The icing on the cake was when at another lunch time I saw two sets of plate as I tried to sit there (feeling very uncomfortable about the whole table reservations based on language and culture) I was told two people had requested to sit alone. I thought how very accomodating for them. Is it because they’re German or become they have money? At one time I had an argument with Jan about how it’s not my fault if Tour Radar booked me for this trip if it’s meant to be a group trip. He said it’s Tour Radar’s fault because Tour Radar would have been told by Leuftner that they only accept group bookings. He tried to blame solely Tour Radar and I said to him that it really was Leuftner’s fault for taking my money and forcing me on a trip from hell. I said if it is Leuftner’s policy that there can’t be any individual travellers and only group bookings then Leuftner should have stood by its policy and morals and told Tour Radar “No sorry you have to go back and tell this individual we only accept group bookings” and not have taken my money. I said “either Lueftner should have stood by it’s principles and company policy or chosen to make money (profit).” It obviously chose to make money and didn’t care that an individual like myself would be faced with such distress and discomfort and have an extremely bad trip as long as the other “groups” are happy with their experiences. There is so much more I could tell you. I’ve been forced to sit potatoe chips and chocolate in my cabin so I don’t have to deal with the whole dinner situation and the seating. Yesterday I cancelled got on the D-Day trip with the “American group” and the “Israeli Group” as Jan calls them because of the bad experience of having to listen about stones and walls and being the only person on the tour. D-Day was important as a small amount of Australians were part of the British Navy/Army and also flew across the skies in the efforts to save their fellow American Army/Navy friends. A great day robbed because of a cruise director, ship and company policy that “languages” (in essence cultures) must be grouped. I have chronic pain and because I didn’t go on that bus trip I was forced to walk over an hour to the next town (tourist information said it was an easy 40minutes walk) to see Victor Hugo’s museum and then back an hour to the boat. If I was even told by the ship personnel that there is absolutely nothing to do in Caudebec en Caux and they don’t open cafes or restaurants (very little) until 3pm I wouldn’t have gone out. However if I had that comfortable bus trip to Normandy Beach and the other areas I wouldn’t have come to the ship and put heat pack, with huge blister underneath my feet and unbearable pain throughout the evening and then only to be brought to tears by a heartless cruise director. He changes his mind the way sails change in the wind. My final complaint yesterday was when I received a late brochure about today’s events. I was shocked that it was different from what the initial tour brochure stated, which was that guests we didn’t want to go on any excursion could get off at Les Andeleys and then get off at Vernon. The daily program (brochure) that was brought to me last night stated that if you don’t go on an excursion you cannot leave the boat. I was upset. When I phoned the front desk one cruise personnel told me a ridiculous reason. He said those tourists who aren’t on an excursion cannot leave the ship because the Mayor of Les Andeleys doesn’t allow it. Imagine telling a lawyer who has also worked alongside criminals such a ridiculous lie. I went along with it and then I phoned back and asked if I could speak to Jan but he said Jan was busy after I heated him speaking to someone. You see, one thing I discovered about Jan’s character is that he loves the sound of his voice. One evening he hurried the guests upstairs of where we were late to hear him speak. I looked at one waiter (as one intelligent American observed they are all Romanians because they’re cheap labour) with all these dishes he was picking up and I said can I have tea as it hadn’t been served (part of the supposedly free and available 24 hours as part of the package). He says yes you can go upstairs and have it there or here. I said I’ll go up as I felt sorry for him and then I ask for tea upstairs and I get hit with a bill of 2,50 euros. I was shocked! Nevertheless back to last night, so I was speaking to Jan and I asked him about daily brochure and if guests could not get off was this because the ship was going to go to Vernon to pick up the other guests on the excursion and he says yes. I replied to him that this was not what the initial brochure said, which would constitute false advertising by Tour Radar and Leuftner, and that I wanted to go complain to Lueftner management and I wanted an email. Jan says I can email him. I knew if I email him that email wouldn’t see the light of day and a very intelligent and switched on American tourist said the same thing to me before I brought it to his attention. Luckily there are highly intelligent guests on this ship. I tell Jan I don’t want to email him and I want to email Leuftner management and in an arrogant and angry voice he says “I am the cruise director and I am a the highest one here on the cruise ship.” What an arrogant person I thought! The highest one on the ship in terms of rank and management is the ship’s captain. Tonight we’re having a farewell dinner with the Captain but, again, I won’t be attending and I’ll be starving in my room with potato chips and chocolate. Jan then tells me to email Tour Radar and I said Tour Radar is only the sales agent and not the one responsible for this cruise or the experiences I’ve had to endure. I then said I need to get off this ship. I’ll go on the cruise and he says “no, you wrote a letter saying you don’t want to do the tour anymore. You can’t change your mind. You’re not going.” I was shocked and distressed given that he first tried to persuade me to go and because I said I was going to complain he then refused for me to go on the excursion. He has tried to talk to me several times today and I have not wanted to have anything to do with him. I have written to Tour Radar but not received a response. I’m literally on this ship and I can’t wait to get to Paris and go home. DO NOT BOOK THIS CRUISE OR BOOK ANY OF LEUFTNER OR AMADEUS. However, that being sad my heart goes out to the staff and crew who are so generous, hard working and have tried to been so supportive of me and my ordeal on this ship. As the American guest said, Jan only spoke in German when he was drawing the raffle tickets and on the day the majority of guests returned from Normandy Beach for the remembrance of D-Day. he didn’t realise that most of the guests were on the other side of where the gun was being pointed: down at the beach towards Americans (obviously the rest were Jewish who’s ancestors survived the holocaust. I’ve never come across such a toxic environment where guests are “grouped” and solo travellers are caused distress and money matters so much to a cruise director and to Lueftner obviously. I told Jan this morning he only cares about money and little does he know I have the admiration and respect of several Australian politicians and former Australian Prime Ministers. I said I don’t have money but I have their admiration and respect.”

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Posted 2 years ago

Hello Rose, We appreciate you taking the time to write us such a detailed review, though it deeply saddens us to see that you did not enjoy your cruise with Lueftner Cruises. After a check in our system, we can see that your complaint has been successfully handled by our Customer Relations team, and they liaised between you and Lueftner Cruises. We hope your communication with us at TourRadar and the dedicated agents who you´ve had contact with, offered you some form of resolution for the experience you had. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour and cruise operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Thank you. The TourRadar Team

Posted 2 years ago

“Wij hebben “Het beste van Zwitserland 1-8 t/m 9-aug” geboekt. Reis organisator zou iemand aansturen & ons (4 mensen) laten oppikken bij treinstation Zurich ZB en zouden brengen naar hotel. Trein aankomst tijd heb ik eerder al doorgegeven aan reis organisator-Tourradar. Helaas op de eerste dag (1-aug) was er niemand van Tourradar aanwezig toen wij aangekomen waren in Zurich. Wij hebben gezocht, gewacht, en konden niemand vinden. Wij hebben gebeld. Het werd aan ons verteld dat wij daar nog ongeveer 15min-30min moeten blijven wachten. Na het bellen hebben we taxi genomen om zelf naar hotel te gaan. Omdat we op Zurich treinstation niet meer konden wachten. We waren al uitgeput na een lange reis van +/-10u lang (trein van Nederland naar Zurich). - Ophalen dag was voor ons beleving heel slecht geregeld. - Overnachting op de hele 9 dagen tour was op sommige plaats is ok, op andere plaats niet ok (kamer was klein, hotel was oud enz..) - ontbijt op enkele hotel is ok, en op andere hotel is waardeloos. Er stond weinig eten op de tafel. - Tourgids vertelde weinig over bezoekplaats in zwitserland, tijdens busreis. Kortom hele tour viel ons heel erg tegen.”

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Posted 2 years ago

Hello Jennifer, We appreciate your understanding that we will reply to your review in English. Firstly, we regret seeing that your tour in Switzerland did not meet your expectations. To clarify, TourRadar is simply the booking agent for your individual tour and we do not arrange any aspects of your adventure. This has all been done by your tour operator. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Your feedback regarding this incident has been taken note off and will be looked into by our Customer Relations team. Thank you. The TourRadar Team

Posted 2 years ago

“Trip cancelled and $400 deposit lost!!”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for taking the time to leave a review and share your valuable feedback. We regret to see that you have made the choice to cancel your tour and were unhappy with the cancellation fees involved. Please note that when preparing these tours, operators have to use these finances with many third parties to book well in advance. Each of these operators also has its own policies regarding refunds, and in many cases, it is just not possible, which is why deposits are sometimes kept by the operator in the cancellation process. That said, we would love to hear your feedback and gain a better understanding of how we can better improve the booking process for you in future where possible, as well as see if any other options may be available to you. To better assist, one of our agents will be in touch with you directly and we look forward to supporting you in any way we can. Kind regards, The TourRadar Team

Posted 2 years ago

“It was a mistake and I have asked for a refund. I thought u were Trafalgar. U said there were only eight seats left and my travel agent told me today that there were plenty of seats left. She was not at work yesterday and I could never get in touch with Trafalgar by phone nor could I reach u by phone today”

Helpful Report

Posted 2 years ago

Hi Peggy, Thank you for taking the time to leave a review of your TourRadar experience thus far and share your valuable feedback. We regret to see that you had encountered some confusion when attempting to place a hold on your tour, and we understand that an agent has since been in touch to further assist you with your booking and travel plans. To clarify, your booking was placed through our adventure booking platform which is here to assist you in finding your dream trip as well as answer any questions about your travels. There are many benefits to booking through TourRadar such as our round the clock support team and return traveller credits program to name a few. That said, you can rest assured you have still selected the Trafalgar product as intended. We look forward to assisting you with a solution and for anything else, remain available 24/7 to take your call. Kind regards, The TourRadar Team

Posted 2 years ago

“Appalling. Misleading information about the tour, when the tour company brought the extra details to light, I immediately asked to cancel (a couple of hours after booking) but in addition to not responding to this request they are being condescending and rude. I can't afford to simply not go and so instead of the trip of a lifetime, I am just full of dread any worry about the upcoming trip. Awful experience.”

Helpful Report

Posted 2 years ago

Hi Laura, We appreciate you taking the time to write this review and provide feedback about your experience. One of our Customer Relations agents will reach out to you directly so we can gather more feedback and work to get any issues resolved. Best regards The TourRadar Team

Posted 2 years ago

“While in Spain and Morocco, our tour with Julia Travel, did not meet our expectations. We had no travel escort/ guide on the motor coach, nor an adequate English speaking sometimes guides, while with us. The one guide was more comfortable with the Spanish tourists and I felt, that he was catering to them, while ignoring us at times with his explanation of what we were seeing. Other instances also went terribly bad, concerning my Covid test for my return to US. I did not get the results as promised and had to retest at the airport, after paying 85 Uros for 1st test, then 50.00 Uros again at the airport. This tour company did a very poor job and I will never use them again for any travel!”

Helpful Report

Posted 2 years ago

“Day 1 to day 5 consists of 3 days of planned tour however day 2 is a travel day. Day 3 supposed to be a city tour in madrid organised however no arrangements made and no information provided..this package is a real bogus and our family got cheated.. no proper info and madrid sucks.. only arrangement done by the tour agent is hotel booking and a 3 hour car drive for city tour in barcelona.. thus is not a tour package and really diasappointing for the amount we paid.. despite covid we took all the risk and came with my family to spain and got cheated.. the arangement what the travel operator has done is not even a half price i have paid.. also the falsification on tour on madrid which is a real scam.. never again in tourradar and i will officially copy this message to singapore embazzy to ensure no other fellow men get scammed by tourrader and their bogus operators”

Helpful Report

Posted 2 years ago

Hi Suman, It is really disappointing to know you did not enjoy your tour as expected. Our Customer Relations Team is dedicated to handling any concerns regarding your tour operator and will reach out to you directly to gather more feedback. We will work with your tour operator to get you the best possible resolution. Thanks for taking the time to leave a review. Best regards The TourRadar Team

Posted 2 years ago

“Täuschung wegen Buchungsbestätigung und vier Tage später eine Absage mit Anzahlungsrückgabe. Das Embargo der USA. besteht seit JAHREN gegenüber Cuba, ich wurde getäuscht und hätte fast einen Flug gebucht.”

Helpful Report

Posted 3 years ago

Hallo Winfried, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre wertvolle Bewertung und Ihr Feedback zu Ihrer Buchung zu hinterlassen. Wir bedauern, dass Ihre Tour aufgrund staatlicher Sanktionen nicht bestätigt werden konnte. Bitte seien Sie versichert, dass Ihr Platz an der Tour weiterhin vom Reiseveranstalter gehalten wird, und wir haben uns direkt auf unserer Plattform mit Ihnen in Verbindung gesetzt, um Ihnen bei der Bestätigung Ihrer Buchung zu helfen, falls Sie sich dennoch auf dieses Abenteuer begeben möchten! Für alle anderen Fragen stehen wir Ihnen rund um die Uhr zur Verfügung. Mit freundlichen Grüße, Das TourRadar-Team

Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews