TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Booking was easy except the tour details are limited and they travel insurance is awful!”

Helpful Report

Posted 1 week ago

We're glad to hear you found the booking process easy! We understand that having detailed adventure information is important, and we’re always working with our 2,500+ trusted operators to provide the most comprehensive details possible. If you need further clarification on any aspect of your trip, our Travel Experts are available 24/7 via phone, live chat, or your Booking Conversation Page. As for travel insurance, we work with our trust insurance partner XCover to offer various coverage options, and you can cancel your insurance policy within the cooling off period, if you decide the policy isn't for you. Travelers are always welcome to choose a provider that best suits their needs. Let us know if we can assist further, and thank you again for your feedback!

Posted 5 days ago

“I have experienced an issue, regarding your responses, TourRadar. You said in 3-4 days, your booking will be confirmed, it took you 7-8 days to let me, since l was late getting flights, l lost out on a lower price, which doesn't look good on your company. Since even Intrepid in collaboration with you, your communication between the two of you is absolutely poor. Will compensate me the $300/, instead of $672, l had to pay $949or so. So l suggested, to be more efficient, you need to have quick responses. Other than that, no other issues.”

Helpful Report

Posted 2 weeks ago

Hi Hilda, Thank you for taking the time to share your feedback. We understand how important it is to receive a timely confirmation, especially when coordinating flights and other travel plans. As TourRadar is a booking platform, it is your chosen operator who confirms your booking. In this case, we can see that your booking was placed on request, meaning the operator needed a few days to confirm all components of the adventure package for you. This may include accommodations, activities, and transport. While operators strive to provide a response within the estimated timeframe, there are occasions where additional time is required. We appreciate your suggestion for quicker responses and will continue working with our partners to ensure a smoother experience for travelers. If there’s anything further we can assist with, please feel free to reach out via your booking conversation page. Kind regards, The TourRadar Team

Posted 2 weeks ago

“I can't remember last week, do you think I remember buying tickets 5-6 months ago go?”

Helpful Report

Posted 2 months ago

Hi there, It’s easy to forget things when life’s an adventure, isn’t it? Planning trips months ahead is what we’re here for. With 50,000+ organized adventures, we make sure all you have to remember is having fun. Bon voyage! Kind regards, The TourRadar Team

Posted 2 months ago

“Booking was easy... Accommodating our needs went smoothly... Taking our money a breeze. Since then we have heard very little from the tour company. I emailed them a few months ago as to whether the tour will still happening and am still waiting on a response????? This has me a little concerned about the tour in general... Can you please follow this up for me ?? Kind regards, Robyn”

Helpful Report

Posted 9 months ago

Hi Robyn, Thank you for your feedback and we're delighted the booking process went smoothly. We regret to hear you've felt a lack of communication since then and while we cannot see any recent communications from you, we will be happy to have a member of our support team reach out directly on your booking page to ensure all of your questions are answered. We highly recommend using your dedicated booking conversation page, as this will be the best way to get in touch with us and the adventure operator promptly! Thank you for your patience, and we will follow up with you shortly. Kind regards, The TourRadar Team

Posted 9 months ago

“I went to Greece last year, last week of October. The service in general was Ok but not very good. I travel alone, so I paid an extra $600 or so for a single room. The first room that they gave me in Athens was terrible. I was moved from room to room, because my tour schedule was altered and I had to go back and forward to Athens. The fact that I paid an extra meant that I was going to get the same quality of Hotel and room than the ones offered for this package. People from my same tour were in much better hotels and better area. The Athens hotel I got, although in the middle of the city and with a view of the Acropolis, I would not recommend for someone traveling solo. The tour conductors also have some kind of attitude. If I was little late meeting them downstairs because the hotel elevators took a lot of time,they were small, so people were making a line to take the elevator, etc...I guess it was the end of the season and they were tired, but we were still costumers and in my case, paying more than anyone else.”

Helpful Report

Posted 9 months ago

Hi Sara, Thanks for taking the time to leave a review and share your feedback about your recent experience in Greece. We are saddened to hear that your adventure did not meet your expectations and that you were not entirely satisfied with some of the services provided by your operator. We understand that it can be stressful when things are not as expected while traveling, though we are pleased to see that your operator provided their emergency assistance number so that they could address your concerns while on your adventure. We truly appreciate you taking the time to share your feedback, as we are always looking for ways to assist our operators in improving their services and providing life-enriching experiences. Our team has Travel Experts available 24/7 via phone and live chat who are always happy to help if assistance is needed. Kind Regards, The TourRadar Team

Posted 9 months ago

“I am unhappy because the insurance I purchased is only good until August 31st. The trip ends on September 7.”

Helpful Report

Posted 9 months ago

Hi Noreen, Thank you for reaching out regarding your insurance. If you booked insurance through our insurance partner, please reach out to our team directly so that we can assist you with your insurance questions and ensure your selected coverage properly matches your dates. We are available 24/7 via live chat, on your booking page, or by phone and are happy to help! Kind regards, The TourRadar Team

Posted 9 months ago

“We had issues 1st and 2nd place Tourist Guide English was not that good, unable to understand properly. If they put proper English Guide will be more enjoyable for Tourist.”

Helpful Report

Posted 1 year ago

Hi Siddhartha, Thank you for sharing your feedback with us. Providing clear communication is essential for an enjoyable experience, and we understand the importance of addressing this issue. We kindly encourage you to also send your feedback directly within your booking conversation page. This will allow your operator to review your comments and utilize them to implement improvements for future trips where necessary. Your input is valuable, and by sharing it directly with your operator, they can address any shortcomings with you directly and strive to enhance the overall experience for all travelers. Additionally, we are more than happy to open a conversation with your operator to discuss where they may be able to provide additional training to their guides to ensure effective communication for all participants. Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you on another tour in the future. Kind regards, The TourRadar Team

Posted 1 year ago

“As far as I know, we booked with Trafalgar. TourRadar's involvement and response was a surprise. I don't know who to trust with our booking.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback! You've successfully booked your adventure with Trafalgar. While TourRadar, as the booking platform, has facilitated your booking and communications going forward. Rest assured, there's no cause for concern, and your journey will be with Trafalgar. Our team will be in touch to address any further questions you may have. Kind regards, The TourRadar Team

Posted 1 year ago

“Average at best”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback! If you need any assistance, kindly contact us directly via your booking page for more effective issue resolution. Your satisfaction matters to us, and we value the opportunity to connect with you. Our dedicated support team is available around the clock through live chat or phone for any other inquiries. Kind regards, The TourRadar Team

Posted 1 year ago

“I wish we had realised this company is a third party seller. There was an almost complete lack of information about the logistics of the main tour they were onselling and the short unrelated trip offered by yet another company that had been added onto the main tour. It was a disappointing and confusing experience.”

Helpful Report

Posted 1 year ago

Dear Heather, Thank you for sharing your feedback, and we sincerely regret any confusion or disappointment you experienced during your travels. TourRadar serves as an organized adventure platform, connecting travellers globally with a diverse range of operators. Our goal is to offer a comprehensive site where operators can upload detailed itineraries, tour information, pricing, and more. This empowers travellers to make informed decisions by comparing, reviewing options, and engaging directly with operators before booking. We value your input, and it's disheartening to learn that you found the logistics of the adventure lacking in communication, resulting in a less-than-optimal experience as we understand the importance of clear and transparent information while abroad. Your feedback will be forwarded to the operator you selected, ensuring they are aware of your experience. Moreover, we will continue to review our platform to enhance areas that can provide better assistance and clarity for future travellers. Despite the challenges, we sincerely hope you found some enjoyment in your destination, and should you have any further questions our support team is available to you 24/7 via live chat and phone. Kind regards, The TourRadar Team

Posted 1 year ago

“The tour (London to Rome) was acceptable overall, below are Pro’s and Con’s as we experienced the tour. Pros 1. Two of four tour guides were helpful and added to our trip 2. Comfortable bus that was not too crowded 3. Hotel provided breakfast were good Cons 1. Very poor communication to the group about many things. We were told there would be “panels” at the first hotel and we would meet the guide in the evening for and introduction. Neither of these things happened and the guide showed up late in the morning. 2. The first guides English was not adequate for a tour guide. 3. The biggest complaint is the location of the hotels provided, they were always a long way from the city center. We were put in a hotel that was an hour out of London (with traffic) and were provided NO help on how to get to the city center. The same thing happened at every visited city – VERY disappointing. If a properly located hotel were not available, a pre-printed card with options for getting to the city the tour was visiting would be easy and valuable for the people on the tour. In some cases, we were given a handwritten note to take a picture of for help. On more than one occasion it was inaccurate or incomplete. 4. The tour was left mid-day in Paris and told that there would be no available transfer back to the hotel many kilometers away. People had no idea how to get back to the hotel, or even what the name of the hotel was. This was not communicated in advance to the people on the tour and the tour guide handled it poorly. Directions given on the spot by the tour guide about the subway system were wrong and added to the frustration.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write such a detailed review, of your recent tour in Europe. As for now, you can expect our Customer Relations team to reach out to you directly, to gather more details on your concerns raised. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. We hope despite the mentioned negative points, that you had some memorable moments and enjoyed the beautiful sights! Thank you and take care. The TourRadar Team

Posted 2 years ago

“I would say overall this tour delivered on all its deliverables that it promises that you will see, HOWEVER, TourRadar contracts out each leg of your itinerary to smaller local travel companies, which caused problems for us. We were initially informed by an employee for a third-party travel company in Athens that all hotel transfers were private and that drivers would have our names at the airport/port, etc. However, in reality, this simply was not the case, which caused us major confusion and resulted in us missing our transfer once in Naxos where the driver did not have our names but the name of the hotel instead. Also, on that part of the tour, the transfer to our hotel was NOT private as previously indicated and the tour was over capacity unlike what was indicated on the website. Overall, the consistency of your travel experience cannot be guaranteed if you go with TourRadar, so I would recommend looking into other travel companies.”

Helpful Report

Posted 2 years ago

Hello Faye, We appreciate you taking the time to write us a review on your recent trip to Greece, and are happy to see that overall, you had a good time. It is correct that TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travelers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. Despite your situation on transfers not being smooth as mentioned, we truly hope that you had a wonderful time exploring! In case any travel-related questions may arise in the future, our 24/7 customer support team at TourRadar is always happy to help and guide you on our platform. Thank you! The TourRadar Team

Posted 2 years ago

“I am trying to book a tour through Tour Rader. I have contacted about 6 tour companies on the list and not one company has got in touch with me. I have made two or 3 attempts. What is wrong.”

Helpful Report

Posted 2 years ago

Hi there, We are happy to see you are interested in booking a tour through us but are sorry to see you encountering issues in doing so. As soon as you have found some particular tours to your liking, you can contact the tour operator directly, by clicking "Ask A Question" right below the photos. This way you get the most detailed information and answers, to open questions that may arise. Please bear in mind that due to different time zones, the operator might not get back to you immediately, and we kindly ask for patience for at least one business day. Our Vienna, Toronto, and Brisbane - TourRadar teams are organised in a way to cover support to customers 24/7 anywhere in the world. Our travel experts offer exceptional service, while providing an unbiased comparison of tours based on both personal and past customer experiences. We're available to answer any questions or concerns via online chat, phone or email, always happy to help: https://www.tourradar.com/contact Looking forward to hearing from you! The TourRadar Team

Posted 2 years ago

“It is a little confusing whether a person is dealing with tour radar or ymt vacations”

Helpful Report

Posted 3 years ago

Hi Peggy, TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travelers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. If you have any open questions, please don´t hesitate in reaching out to us! The TourRadar Team

Posted 2 years ago

“Easy to book”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review, it's great to see you found it easy to book with TourRadar! We would love to learn more about your review rating, so will reach out to you directly to discuss any feedback you may have. Best regards The TourRadar Team

Posted 3 years ago

“I have not been on the tour yet, I have merely booked the tour. We have not heard from anyone regarding the tour. It would be nice to be provided with more details.”

Helpful Report

Posted 3 years ago

“I tried the chat line and Matthew could not even find the trip I wanted to book. Could not keep straight it was a 9 day trip. Asked if it 9 or 11 days. It was 9 days for 11 destinations. Finaly said no trip listed for date I requested even when I sent the link. Got a phone number from him which amazingly actully worked. Phoned and got Rufus who was helpful and was able to make my booking, answer questions and all is good. Forget the chat line.”

Helpful Report

Posted 3 years ago

“We booked on a Friday afternoon and had to wait until Monday midday to find out if booking was confirmed. We had difficulty booking the trip insurance and made three calls to customer service before the issue was resolved. Customer service agents were all very kind but ultimately the last one was able to resolve the issue. We booked at the last minute as our original tour company canceled our trip at the 11th hour!”

Helpful Report

Posted 3 years ago

“Just OK - Nothing really stood out”

Helpful Report

Posted 3 years ago

“Michaela was amazing in helping me”

Helpful Report

Posted 3 years ago

TourRadar is rated 4.5 based on 6,728 reviews