“Royal Mail delivered a lens I ordered and left it outside my house and it went missing, even though it should have been signed for
E-infinity are refusing to help and have been ignoring me even though it’s their responsibility to claim through Royal Mail
0/10 for customer service absolutely disgusting now I’m out of pocket £1000”
“since 26.11.2021 I am waiting for the money I lost 1873 euro, they promised to settle it within 6-12 weeks it is 20 weeks and they keep making excuses that the courier hasn't replied yet. they are thieves and fraudsters.”
“I ordered my Nikon Z on February 28. It was packed and shipped the same day. The camera arrived at my home in the US on March 3. I am completely satisfied with the product it is exactly as advertised on their website. Five Star service”
“September 2021, ordered a Nikon Z6, which was delivered in good time, saving me £400 in the process. Subsequently, I ordered ZS lens, which again was delivered within a week. My experience is a very positive one and I will not hesitate in using this company again.”
“I bought a nikon d7500 from this site which unfortunately broke after a few months. the support has always stalled and never repaired the camera, gave a replacement or refunded the money spent in 18 months!!!.. DO NOT BUY; rely on shops with a European guarantee!!!”
“Patience! You might feel that e-infin is being dodgy. Your shipment information is not being updated. No one knows where the package is and they are not telling you a thing. The truth is that a chinese man has your package up his ass trying to swim from hong kong to france so the items can be sent without duty/tax fees. Every now and then he might be caught by border patrol or may drown. Then they send another one, hence the delay. Last time I waited almost 3 weeks and I'll be honest with you. I shat my pants a little bit, but in the end the package arrived : )”
“Une honte
Une honte. Appareil A7III + Objectif 28-70mm commandé le 8 Octobre 2021. Il n'est jamais arrivé.
Demande de remboursement en cours. 1 mois et 11 jours. J'ai été débité très rapidement de la somme de 1700 euros. Dès le 12 Octobre, une étiquette DHL est créée avec un suivi livraison. Ils créent une étiquette pour rassurer le client. J'ai contacté DHL, ils n'ont jamais réceptionné de colis. Simple étiquette de programmation d'envoi. Ils m'ont dit n'avoir pas encore connu ça. Conclusion, vous commandez, vous espérez au plus tard recevoir votre matériel dans un délai de 10 jours, minimum 4 jours, comme l'indique leur politique de livraison (onglet "support" puis "delivery"), vous ne recevez rien, après plus de 40 jours. Envois réguliers de mail pendant cette période pour en savoir plus. Laconiques réponses avec leurs "sincères excuses", précisant qu'il s'agirait peut-être de contrôle douanier.
Ils ne cherchent aucunement à en savoir plus, pour vous rassurer, vous éclairer, et chercher la solution. C'est lamentable. Je précise que c'est mon activité professionnelle, et que ça m'a bien pénalisé. Jusque là, ça s'était bien passé avec eux, je ne peux pas dire que c'est le cas cette fois-ci. Je ne commanderai plus rien chez eux.”
“Just reading some of these comments is making me nervous. I am currently going through a very disappointing time with e infinity. I bought a camera, A lens and other bits to the value of 2500euro. I got the snapshot of the order ready for shippi g but still has not left the warehouse after 3 weeks. They say it's with the courier but I contacted DHL and they say they never received the parcel. They were able to tell me it's still in the warehouse. I got back to e infinity stating the fact but they say DHL are wrong and that the problem lies with them. However they have offered me a refund but I have seen elsewhere that when they are refunding they give you the money through my payment PayPal, as a payment which means I will have to pay a percentage for receiving my money back. Something is not right with them.. I'll stay well clear in the future. As this issue is on going I will stay anonymous for the moment.”
“I am only giving one star because i don’t have an option to give none. The people who run the company are inconsiderate scam artists. I bought a camera from their website in august. UPS was delivering my package. 5 days later , i get a delivery confirmation email from UPS saying as i was not home, they have delivered it to a collection point. When i went to pickup up, they said nothing has been delivered in my name. I have been contacting UPS and emailing (as they don’t have a contact number) this company for more than 2 months now. They are still saying they are investigating. Its been more than 2 months. The only reply i get from these people are “ thank you for your email. We will get back to you once we have any update”. This is the only reply. How ridiculous. Atleast they should show the decency to tell me exactly what is happening. They told me it would take them 4-8 weeks to finish the investigation. I have been waiting patiently but since they are showing no sign of giving me a decent solution, i am going to the court. To everyone who are planning to buy from these guys, i have only one thing to say….DONT…..!!!!”
“SCAM! Do not buy from them! I have bought 3 lenses from them and I thought it was great until one of my lenses failed all of a sudden. I sent it to get “repaired” and they claim their is nothing wrong with it even thought their are VERY OBVIOUS defects. The pictures are not even close to useable. A 2005 flip phone can take sharper pictures. Please tell me how they couldn’t find anything wrong during their testing. Just look at this picture…”
“The one star really represents -5 as we have to tick a start to present a review.
I like many others was sucked into how good everything was from the off when I purchase a lens from E-Infinity but it became such a very different situation when apparently my lens had been delivered yet I had not received it.
They said they had a signature of delivery from Royal Mail Courier, which they did but it wasn't my signature nor was it my surname, I am not a JONES as stated by Royal Mail. They said they took it up with royal mail and they said their GPS states it was outside my house.
Important points here are
1. My son worked for a delivery firm and the GPD can me half a street out
2. The responsibilities of the product lays with E-Infinty not a 3rd party delivery system so the issue of non delivery is between Royal Mail and E-Infinty not Royal Mail and myself as suggested by E-Infinty
Under the Consumer Rights Act 2015 it states this..
"Delivery
The retailer is responsible for goods until they are in your physical possession, in the possession of someone appointed by you to accept them or delivered to your nominated safe place.
This is because your contract is with the retailer, who you bought the goods from.
So, if your goods are still undelivered and you would like to make a complaint, you should complain to the retailer - even if you think it’s down to a poor service from the courier."
"Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer."
It also states that I can cancel within 30 days, I contacted E-Infinity within that timescale and they refuse to do anything bar say its being investigated by their 3rd party courier.
I am now having to take this up with various legal establishments to recover my £740.
There last contact with me was back August 23rd to inform me that the investigation was closed by the 3rd party courier claiming it had been delivered and they would not issue a refund off the back of that.”
“3rd time I placed an order with www.e-infin.com. Really happy every time. 2019 Nikon D850, then a Tamron 25-70 2.8. and most recently an 85mm Lens. First class service and delivery time!”
“I placed an order early April from there website, the package was never been delivered. Fedex confirmed that they can not located the package and provided me a case number. I contract Einfinity, they just asked me to wait for Fedex's update, and refuse to give me a timeframe of refund. It's been 2 months since I placed the order. No refund so far.”
“SCAMMERS!
Ordered a Nikon Z6 for a really good deal thought i was lucky. turns out not. Received an empty box, no camera in there, messaged and didn't get a response at all. no phone number to ring, no customer service. which now makes sense as i find out they are from china, not even uk.
Do not trust low prices!! would rate 0 stars if possible”
“Stopped responding, no lens.
I bought RF50mm f1.2 from this site as it was a lot cheaper than others, they said they were UK based and no delivery fees to pay.
It arrived around a week after ordering, so I was exited to get home and un box. But that was just the trouble. I received an empty box, no les in sight. Just a box, the manual, and a piece of metal that I can’t identify. They responded to begin with, insisting that lens was there. Things went south from here. I notice that the box had its serial numbers removed, which usually indicates stolen – not good! Second, they aren’t UK based at all, but Hong Kong. The lies start piling up at this point. After a few emails have been exchanged they now stopped answering and refuse to acknowledge the fact that the box is empty and I didn’t receive my lens. Trying to get a refund from my card provider. Stung once, never again!”
“They are liers. On the website they saying that the delivery in the UK takes around 4-7 working days and they send it from the UK warehouse. After I bought and ask them why my order it takes that long they told me all orders are coming from Hong Kong...I was planning to use that lens for a job in few days but because they are liers now I will not have it in time for that job. They have so many wrongbinformation on the website. Take care and don't waste your time!”
“Don’t buy from here! They really will not give you any help if you have any issues with equipment. Over a 10 month stressful time the company had me send the lens all over the country only to eventually get me to send it to them. THEY TOOK MY MONEY AND SENT THE LENS BACK IN THE SAME BROKEN CONDITION & THEN DIDNT COMMUNICATE AFTERWARDS. They don’t hold up their warranty deal!”
“I would love to recommend them and used them too before reading many reviews when my purchase went wrong
Quick to take the purchase cash but “lost “ almost immediately
Asked for another and the same occurrence...two lenses lost in quick succession
So I payed by PayPal who now have an overview and I’ve asked for my cash back
I hope I don’t end up like some others here who have complained about the process...no lens and no cash... that’s criminal!!
This started 6th of October its now 21st
Of course I could be wrong and my cash will return easily and I shall then praise them for that in another review”
“Worst experience, after months and months of not receiving my lense the team from e-infinity abandoned me and did not help me at all. They kept my money, and did not care about the fact I never received the item (450€ worth) it's such a scam. It's been 8 months”
