Login
Start Free Trial Are you a business?? Click Here

Transglobal Express Ltd Reviews

4.2 Rating 405 Reviews
80 %
of reviewers recommend Transglobal Express Ltd

Write Your review

Transglobal Express Ltd 1 star review on 9th October 2024
Caleb
Transglobal Express Ltd 1 star review on 22nd January 2024
BAKIR TUBAINAH
Transglobal Express Ltd 1 star review on 22nd January 2024
BAKIR TUBAINAH
Transglobal Express Ltd 1 star review on 5th June 2023
Michael
Transglobal Express Ltd 1 star review on 5th June 2023
Michael
Transglobal Express Ltd 1 star review on 5th June 2023
Michael
Transglobal Express Ltd 5 star review on 15th October 2022
Michele Kay
11
Anonymous
Anonymous  // 01/01/2019
As always your service is marvellous, helpful staff if you get stuck. You keep the customer in the loop with a message to give the hour slot for pickup and from my own experience the driver is on time, in fact he told me yesterday he was 47 seconds early. My son tells me he gets regular updates as to where the parcel is and delivery date, which is usually within a week.
Helpful Report
Posted 3 years ago
I'm not sure why this company is rated so low, because I had a great experience with them, not once but every time I dealt with them. Their customer service is fantastic, really caring and always go the extra mile to help with my enquiry. What I find incredible is that you can actually call them and speak to an advisor right away, whereas many companies these days are tough to reach, and you need to wait 4+ hours to get a 'copy/paste' email that doesn't even solve your issue. That's not the case with Transglobal. As a business owner, I value excellent customer service, which I receive every time from Transglobal. If I could suggest any improvement, it would be making the website a bit more straightforward. I post small parcels, and if it would be easier (faster) to use and book them like some of their competitors, I would undoubtedly use Transglobal every day.
Helpful Report
Posted 3 years ago
I'm not sure why this company is rated so low, because I had a great experience with them, not once but every time I dealt with them. Their customer service is fantastic, really caring and always go the extra mile to help with my enquiry. What I find incredible is that you can actually call them and speak to an advisor right away, whereas many companies these days are tough to reach, and you need to wait 4+ hours to get a 'copy/paste' email that doesn't even solve your issue. That's not the case with Transglobal. As a business owner, I value excellent customer service, which I receive every time from Transglobal. If I could suggest any improvement, it would be making the website a bit more straightforward. I post small parcels, and if it would be easier (faster) to use and book them like some of their competitors, I would undoubtedly use Transglobal every day.
Helpful Report
Posted 3 years ago
Worked just fine. No problems.
Helpful Report
Posted 3 years ago
Always professional and reliableI have used this company for international delivery for the past 10 yrs and have never had to make a complaint. From drop off to delivery always informative and on time
Helpful Report
Posted 3 years ago
Thumbs up on service, staff always very helpful. Deliveries are usually received on days stated. Yes I would recommend.
Helpful Report
Posted 3 years ago
Excellent experience, parcel in Australia in 4/5 days in time for wedding. Very good customer contact . Will use again
Helpful Report
Posted 3 years ago
Fast and reliable service. Would use again when ordering products from US to UK
Helpful Report
Posted 3 years ago
Great service. Fast delivery.
Helpful Report
Posted 3 years ago
The complete service is fantastic. I was helping my dad move items from the USA to the UK. My dad approached another company and when he told me the cost I could not believe it. I signed up to Transglobal Express straight after using their online quote system. Best prices and service around for international shipping.
Helpful Report
Posted 3 years ago
Excellent and efficient service which cannot be faulted and very fair pricing.
Helpful Report
Posted 3 years ago
always good services, always sort out issues. our main port of call for small parcels overseas.
Helpful Report
Posted 3 years ago
I’m still waiting for my delivery to arrive
Helpful Report
Posted 3 years ago
Very efficient and reliable service.Economical pricing.
Helpful Report
Posted 3 years ago
Do NOT BOOK WITH THEM. on Tue , the 23rd Feb 2021. I booked a ' document under 200mg TNT EXPRESS delivery to Germany with them. Before I completed the order I called their office, was told that it would take up to 2days and assured the document would be in Germany by Thurs 25th Feb . I then went ahead completed the order. Today I found out that the ' online booking went to LANDMARK" and will take anything up to 14 days. Thru their online booking system I was led to believe I booked an Express document delivery service via TNT when it reality it went to a 14 day delivery service called Landmark. These are important documents, I did not choose a '14 days delivery service' online, why I would do so for an impotant document is beyond me. I have now filed an OFFICIAL LETTER OF COMPLAINT to TRANSGLOBAL EXPRESS LTD. My next step will be to file an official complaint with CDR, UK, CONSUMER ARBITRATION. Save yourself the hedacheand book with DHL.
Helpful Report
Posted 4 years ago
Stay far away from this company!!! Stay far away from this company!!! I paid them full amount but Our agreement before I placed the order with Transglobal express to not to send the shipment until I instruct them to send it after my house quarantine was totally ignored and Parcel was sent by DHL on 2 separate destinations with complete wrong weight information which took long time to arrive at actual destination. When it finally arrive at the actual given destination after 2 weeks, because of their multiple mistakes when I was imposed huge customs warehouse fines and parcel was delayed extremely Transglobal express did not co-operate at all to sort the situation. tried calling them several times but no good response was received. After 45 days I still don't have the shipment, Have huge fines on it and added huge stress on top of that to me and my family and all transglobal express did so far is kept ignoring me even after this all happened because of their mistake in first place.
Helpful Report
Posted 4 years ago
I sent a parcel from UK to Italy on the 4th of January, today is the 24 of January and they still play with brexit thing that this package couldn't go there so now if I track it isn't clear where it is. Until today I still don't have info regarding it. Please do not use this service.
Helpful Report
Posted 4 years ago
Utterly and astonishingly incompetent. They screwed up three collections in a row. Every time I spoke to a member of staff they gave me different information. Even their website is at odds with what they claim. It's just astonishing how people this stupid can run a business.
Helpful Report
Posted 4 years ago
My order has been shipped by the seller on October 27th from the UK to Croatia. It's been more than a month now and it still hasn't arrived. Transglobal Express is avoiding to confirm the location of the shipment and are giving false allegations when it will arrive. The order tracking doesn't work. Every time I try to contact them they politely ask for an additional 48 hours to get an update on the shipment. They always come back with the same dishonest reply. Stay as far away as you can from this company!!!
Helpful Report
Posted 4 years ago
Screwed up on paperwork, left us with a nightmare at customs and huge fees
Helpful Report
Posted 4 years ago
Transglobal Express Ltd is rated 4.2 based on 405 reviews