Name: Traveloka
Rating: 3.67

“If there is a ZERO RATING, I would give it to TRAVELOKA!!! I can’t imagine how a company like this continue offering their services to the public when they can’t even resolve issues like the REFUND to clients!!! We are so stressed because of Traveloka. It’s been more than a year and they haven’t given us the refund for our cancelled flight booked year 2020! Imagine! WE WILL FILE A FORMAL COMPLAINT AGAINST THEM!! We will not let this go!! You are fooling people Traveloka! You should not be offering people services when you are not even attending to your customers’ refund request! It’s the airline that cancelled our flight, hence, you should refund our money!!!”

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Posted 2 years ago

“Not helpful, charging for everything even airlines not charging the services like minor name correction is permitted by airlines but traveloka charging huge service charges for that. I would like to book directly from airlines website instead of traveloka. That is cheaper and much convenient.”

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Posted 2 years ago

“Service pretty bad. Not get any help just put yr issues around their team BUT no action. Expedia is better”

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Posted 2 years ago

“For those who are going to book anything thru Trevaloka please do not book.They are worst and irresponsible.I have book a flight and does not aware that flight is Non VTL Flight until the Airline alerted me.I managed to settle From Singapore to KL by my own from Jet Star.Back to Singapore by Scoot with 3 pax.Spoken to 3 Customer Service to get them to assist.Mardiah,Hafiz and 1 more could get her name.This is the answer that they gave it to me.Pay additional 2 thousand and 8 hundreds plus just to change VTL flight.Rediculious trips to KL got to pay 4 hundreds plus and additional ringgits.Please out there do not go to 3rd party.They are irresponsible.”

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Posted 2 years ago

“Slow response”

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Posted 2 years ago

“Dont use this trash service, i bought ticket from them, and the flight cancelled due to Covid, then they asked me to pay another fee for changing the flight destination.”

Traveloka 1 star review on 17th November 2021

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Posted 3 years ago

“Worst app ever. The app prompt that payment failed and thus i make another booking. But end up the first booking actually went through!!! I had 2 bookings for the same day in the end. Asked for a refund and was rejected!!! Talking to their customer service is totally waste of time too. They keep asking for verification when I am talking to them from my account using the app. and they take damn long to get back. by the time, they got back its like a day. Regret using this app and its my last time.”

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Posted 3 years ago

“NOT VERY HAPPY ABOUT TRAVELOKA. THEY HAVE PLAYED US UP WITH THEIR EMPTY PROMISES. I HAVE REQUESTED MY FLIGHT TICKET FROM TRAVELOKA TO BE EXTENDED FOR 6 MONTHS. ALL I GET IS JUST A BUNCH OF THEIR LIES. I NEVER EVER BUY FLIGHT TICKET FROM TRAVELOKA AGAIN.”

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Posted 3 years ago

“🤬🤬🤬🤬🤬 worst site i have booked ticket in starting of january 2021 till date i havent received any refund ticket was cancelled from their side its a fake site please dont ever book or visit these side ,just want to help people from lossing their hard earned money 😡😡😡😡”

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Posted 3 years ago

“Let me start with the good points: they offer good deals - cheap, discounted airfares and hotels/accom. They are my go to in case cheap hostels/guesthouses on my dates are not anymore available on the other booking platform. Okay, bad points. It was my first and only time that I booked an airline with them because they offered good deals. Pandemic came, strict quarantine measures were implemented along with social distancing measures were put in place and borders were shut to name a few. My airline has annpunced that they are accepting refunds for flight tickets booked, but Traveloka was slow to update themselves and hence my rt tickets were only made available for refund a month before my flight. After several exchanges of messages on their app, finally, they requested my ticket for refund with my airline. UNFORTUNATELY, more than 90 banking days have passed and my refund is still left unprocessed. I have made several follow ups, and still they can only provide the same status - my refund is still with the airlines. I am unable to verify if this is indeed the status since the airline and their wholesaler won’t help to give details and have only directed me to Traveloka for the status. Check their FB page, you will find horror stories of customers who have not still received their refunds despite airline has processed them or they may refund but less for the wholesaler fee. Seriously, no one wanted to put off their travel plans if not due to the pandemic! This is a hard lesson learned for me. I always booked with airlines directly and never booked with agencies. Unfortunately, their deals are just so great that you will really want to book with them but refunds are a nightmare! Never again that I am booking with and trusting Traveloka!”

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Posted 4 years ago

“Let me start with the good points: they offer good deals - cheap, discounted airfares and hotels/accom. They are my go to in case cheap hostels/guesthouses on my dates are not anymore available on the other booking platform. Okay, bad points. It was my first and only time that I booked an airline with them because they offered good deals. Pandemic came, strict quarantine measures were implemented along with social distancing measures were put in place and borders were shut to name a few. My airline has annpunced that they are accepting refunds for flight tickets booked, but Traveloka was slow to update themselves and hence my rt tickets were only made available for refund a month before my flight. After several exchanges of messages on their app, finally, they requested my ticket for refund with my airline. UNFORTUNATELY, more than 90 banking days have passed and my refund is still left unprocessed. I have made several follow ups, and still they can only provide the same status - my refund is still with the airlines. I am unable to verify if this is indeed the status since the airline and their wholesaler won’t help to give details and have only directed me to Traveloka for the status. Check their FB page, you will find horror stories of customers who have not still received their refunds despite airline has processed them or they may refund but less for the wholesaler fee. Seriously, no one wanted to put off their travel plans if not due to the pandemic! This is a hard lesson learned for me. I always booked with airlines directly and never booked with agencies. Unfortunately, their deals are just so great that you will really want to book with them but refunds are a nightmare! Never again that I am booking with and trusting Traveloka!”

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Posted 4 years ago

“Do NOT trust Traveloka or ever, ever through them. Etihad canceled our flight due to the coronavirus and we are eligible for a partial refund, but after many weeks we discovered that Traveloka never even submitted our refund request to Etihad. At the end of the valid period Traceloka will sumbit the refund request and keep all the money to themselves. We have filed a complaint with the Ministry of Tourism and in the small claims court here in Malaysia. Avoid traveloka at all cost if you want a smooth travel. You may have to pay a little more by boking directly through the airline but this is nothing compared to loosing your entire money, in addition to the stress you will feel should the airlines reschedule their flights especially during this uncertain times--”

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Posted 4 years ago

“Our flight was cancelled last May 8 ,2020. I am really Mad because of TRAVELOKA. I sent a letter several times for a refund but they respond me DUE TO COVID 19 . well, i understand that but it's almost 110 days passed since i cancelled my flight. C'mon traveloka . when will you get my money back ?”

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Posted 4 years ago

“Traveloka steals from People - Police involved I made a booking in January and canceled in April when I was told the flight was canceled by Citylink. I filed a refund request for COVID and Traveloka said they will process the cancellation. 3 weeks later, I did not hear anything, so I contacted Citilink, who told me no cancellation has been made by Traveloka. (meaning they lie) I have contacted them over 20 times, however always the same lie and no action. Citilink has accepted a 100% refund, but it seem Traveloka plan to keep the money. The next step is to report them to the police for Theft. Very dishonest management in this company, they belong behind bars”

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Posted 4 years ago

“I had booked tickets through this agency and everything seemed okay until I needed to reschedule my ticket. The conditions of my rescheduling was that I could do so at no extra cost up to 1 hour before the actual flight, as I had paid extra for that specific ticket. However, once I asked for a reschedule, they asked me to pay roughly an extra $140 and that they could only process this in Indonesian Rupiah because their system was not working and that I needed to have an Indonesian bank account. The fact that they have asked me to pay an extra $140 when the ticket itself only cost $96 and buying a new ticket from the same website was only going to be $76 was just pathetic. Also, I am from Australia and don't have an Indonesian bank account, how was I supposed to make such payments? I contacted them via phone and email many times and never could they understand what I asked nor could you understand a word they said as their English was very limited. This had been going for 4 days and nothing had happened. I therefore, asked them to just refund me the ticket, whatever of it they could. Bu this couldn't be processed in time as they kept back and forth with emails. Finally, after my original flight had taken off, they send me an email to say "sorry we can no longer process your claim nor refund your ticket because your flight has taken off. Never again! It's not the amount of money I have lost, but rather the trust and play around they did with me.”

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Posted 4 years ago

“Not recommended because you will get charged of reschedule fees even thought you immediately inform them within 10 minutes. So be careful when you book with them.”

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Posted 5 years ago

“Easy for booking a flight and the website also offer customer the lowest price.”

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Posted 6 years ago

“Selain hotel juga ada aplikasi untuk tiket penerbangan dan lainnya yang sangat membantu”

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Posted 6 years ago

“It was pretty easy to book online purchase, from the selection to payment, it was a breeze and we are able to book our flight and accomodation within 5 minutes. It's pretty amazing experience. Though it is a little expensive than other similar website, but it's so far good experience for us.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Traveloka Reviews