Traveloka Reviews

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How do I contact Traveloka?

Helpful Report

(1 month ago)

You can contact Traveloka by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

90.51%

Industry Average

“ With a fairly cheap price, I feel the service here is very good and friendly ”

- Araa

“ Traveloka's promotions and discounts also helped me save a lot on my trip. Customer service was responsive and helpful, assisting me with all my questions promptly. Highly recommended for anyone looking for a reliable and convenient travel booking app. ”

- Bebby Luis

“ Traveloka is fantastic! I used it to book my last vacation, and it made everything so smooth. The app helped me find great deals on both flights and hotels, saving me a lot of time and money. I also loved how easy it was to manage all my bookings in one place. Plus, their customer service was quick to respond when I had a question about my reservation. Highly recommend it for anyone looking to simplify their travel planning! ”

- fira

Traveloka Reviews

Customer Service - Good