Traveloka Reviews

3.7 Rating 394 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

Questions

Metrics

3.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How quickly does Traveloka resolve customer queries?

Helpful Report

(1 month ago)

Greater than 62% of reviewers feedback is Traveloka resolves customer queries within an hour.

Helpful Report

(1 month ago)

90.51%

Industry Average

“ I am helped by the best service from Traveloka. My flight wherever I go uses Traveloka because it is that comfortable to use the application. If there is a problem, Traveloka always helps. ”

- Hilman Maldini

“ As long as I use Traveloka, I have had lots of good experiences, from good service to quality and even affordable prices ”

- jesyca imelda

“ I have used Traveloka several times and always had a pleasant experience. Fast service and sometimes I get cheap prices because of discounts. ”

- Natha Lee

Traveloka Reviews

Customer Service - Good