“This company are a disgrace. Changed their T&Cs twice when Covid 19 announced. Then introduced their admin fee of £75 then £50 sometimes pp sometimes per booking plus 2% merchant fee. Confused is the only way to describe them. Turn off their phones for weeks. Leaving people stranded abroard. Never answering emails. Do not book with them. Worst company I have ever come across. Read the newspaper articles on these guys. Cowboys.”
“Booked British Airways flights through Travel Up, but unfortunately flights were cancelled. BA confirmed full refund sent to Travel Up, however, Travel Up will not give full refund. After weeks no contact, received one email saying the will take an admin fee. They updated their T&C's in February 2020 to enable them to take an admin fee (I booked December 2019), and therefore not legally contracted to new T&C's.Therefore, they are illegally trying to give me a reduced refund and I am receiving no contact to discuss this. Awful customer service, not professional and worst of all abusing their customers rights. Worst company I have ever dealt with unfortunately - here's to hoping I ever get any of my refund back...”
“The worst provider I've ever used... Rude staff, incompetent staff, effectively told me they didn't know how to do their job, couldn't answer simple questions, talked over me, cancelled flights, haven't received a refund 11 weeks later. Where's my money ? Not even so much as a courtesy message, call or email. Not even received an apology. Disgusting”
“The absolute worst of the worst.
Refusing to give my money back for a cancelled hotel reservation that was cancelled due to COVID-19.
They have taken 30% of my money and refuse to show proof that their supplier has deducted this from them and instead insist that they are doing their best. Originally they would only give 50% back and only upped it to 70% after I fought with them for weeks on this. Avoid them completely.”
“No personalised contact. No response to emails. I'm more than £1000 out of pocket. It has been 6 weeks since my planned travel date, and counting.. The CEO sends 1 generic mass email each week, all of which are utterly useless in my pursual of a refund. In fact, they raise more questions than they answer. Needless to say, TravelUp have handled the COVID pandemic poorly.”
“The WORST company ever!!!! STAY AWAY AT ANY COST❗️❗️❗️ Booked a hotel in Malta which was cancelled due to Covid19 as no flights borders closed and literary nothing working - but the are refusing to refund me!!! Im going to sue them as they r the WORST EVER!!!!”
“Horrible company...auruba trip canceled due to Covid and they are not refunding us. Southwest refunded all our money but this horrible company is not. We are out 3700.00. I hope this company goes bankrupt”
“No contact from their Customer Team resultant of my cancelled flights with British Airways due to Covid19. Claim they have issued me with a “TravelUp” voucher as a refund. Not received anything. I attempted to seek a refund via my credit card company, TravelUp reversed this - blatantly lying to American Express that they had already refunded me with a voucher that I haven’t received. The case continues... Please - believe the bad reviews this company receives - do not waste (and lose) your hand earned money!!”
“Hi
I did booking the other day while doing the payment, website was crashed and the payment was deducted from my account. I was worried about my booking then next morning Victor Price emailed me by himself raising this problem to me and acknowledge the payment and resolved my problem professionally and in timely manner.”
“I left the following review on another website and TravelUp reported it!
BA Flights cancelled in mid March. This company has failed to advise me of this or acknowledge my emails. If they do ever get round to me, I hear they have changed their T&Cs in February to try and get out of refunding customers. I will never buy flights through an agent again. I learned the hard way with Travel Up. Do not use this company. Bunch of thieves.”
“They left us stranded in Hong Kong in Feb, before any travel bans. No help whatsoever offered. Since then we request a flight refund through them from the airline but have never heard from them again. Phone lines are cut, no replies on social media and only generic email responses. Robbed us and hundred of other customers of our legally owed refunds.”
“SCAMMERS!
They will take your money and leave you out to dry.
I wish I read these reviews prior to booking with them.
If there is a collective action against them please feel free to contact me.
Because Travelup missed the word "Light" on my booking I ended up having to pay the airline an amount equal to my ticket at the airport. Thavelup never bothered replying back to me.”
“In the same boat as many others here, waiting for a refund that I am entitled to according to the airline on a flight that was cancelled. TravelUp aren’t responding to me. Join the Facebook group TravelUp Covid Response - there are many of us waiting on a refund or just an answer from this company and we are comparing notes and supporting each other”
“If I could give the no stars I would. Travel Up are an absolute disgrace. I have waited over 88-days for a refund from this company. TU sent me an e-mail on the 06/02/2020 stating that I was entitled to a 'full refund' which I would receive within 6-8 weeks. I am still waiting for the refund. Many, many people have been scammed by this company in the last 4-months.”
“DO NOT RISK YOU MONEY with this swindling company as it will only bring you pain and hassle which they should not be rewarded for!
I booked a return trip to Geneva for early April through Travelup with British Airways that was cancelled by the Airline due to grounding their flights because of COVID 19.
I have tried to speak with Travelup, sent several e-mails that were ignored and then used their recommended enquiry form twice to no avail.
I reached out separately to BA who were very responsive and sympathetic and who informed me they have refunded my ticket but this had to go to Travelup.
Since then and a further enquiry form calling this out there is still no communication from them apart from the generic FAQ e-mail which appears to be trying to discourage applying for refund via my credit card who I also spoke with and was advised they can pursue the refund if I wish two weeks after the flights if Travelup still have not responded.
Screwing your customers during this crisis is not a long term sustainable business model especially when we know the airlines gave our money back to you!
Being a UK company based in Berkshire means you can't hide so don't be surprised once the lockdown is revoked when angry customers turn up to expose your lack of business ethics.
Do the right thing and pass on the refunds!”
“Not happy with this company. Having booked flights which are cancelled due to the current situation, Travel Up are refusing to fully refund the cost of the flights. In fact they are trying to reduce the amount refunded by £200 and saying that the refund will not be paid for 7-10 weeks. This is an absolute disgrace. I have used this company before and thought they were reputable. Clearly they are not interested in their customers, despite British Airways offering full refunds and vouchers on their website. Having not accepted their unreasonable request, they are now not responding to my emails. I would not recommend using them, plenty more companies out there who are doing the right thing.”
“This is disgusting. Phone lines shut down, from the reviews below my experience isn't unusual. I have sent multiple emails, filled out two online enquiries as requested, cannot call as phone lines are shut down (tried many times, some phone lines you need to pay 10p/min for!) Feel like I have been robbed. No acknowledgement of the 240 pounds of mine they have. My flight has come and gone and I've been trying for weeks to cancel or change. TravelUP has handled this terribly.”
