Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,781 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My suspicions CONFIRMED. Toto Energy WERE putting up fake reviews on TrustPilot and they TrustPilot did NOTHING about it until Martin Lewis's company MSE unearthed the fraud. Totos boss was caught encouraging his employees to leave fake reviews on TrustPilot via a WhatsApp group connected to HIS mobile. TrustPilot knew this was going on for months. Don't trust Toto or TrustPilot.”

Helpful Report

Posted 5 years ago

“Trustpilot has policies which are beneficial to companies and so its feedbacks can't be accurate. If you search reviews of trustpilot on google, you will see trustpilot has got bad reviews. Maybe trustpilot gets benefit from companies.”

Helpful Report

Posted 5 years ago

“I have found on the whole that trustpilot appears to have integrity however my experience of review.co.uk is not at all positive. I wrote a critical review following an email from them and when it was received they didn't even print it presumably because the company i used was paying them. I then wrote an email to review.co.uk directly for an explanation in december 2018 and none was given. I have written another email waiting for an explanation but i won't hold my breath. Assuming i get no response my conclusion is that review.co.uk is a top scam artist outfit - i wonder if this review will even be allowed?”

Helpful Report

Posted 5 years ago

“This is not a bad review about Trustpilot, rather it is a review about the misleading way reviews are used by some companies. One of these companies has almost 100% 5 star reviews. A poor, but honest, review appeared on the site (honest because it mentioned some flaws in the service that I had also noticed) and this was flagged up and then removed. There are also reviews from managers and employees of the company. In addition, the names of people consistently appear in reviews. The reviews are always positive, but the reviews should be about a service, not a person surely. I just have no faith in the integrity of the reviews.”

Helpful Report

Posted 5 years ago

“This company doesn't even deserve one star. I train dogs and I have sat with my clients over a cup of tea as they have written a five star review with the service I just given to them. I have done this with ten clients and today I got an email from trustpilot stating that they intend to remove these reviews. It will be interesting to see how trustpilot will respond to this negative review. They have my name and contact details I will keep everyone updated.”

Helpful Report

Posted 5 years ago

“This company is pure GARBAGE!...........BEWARE try to sign up for their FREE service...you will be misled, and pressured to buy their 6k package! Then try to CANCEL...no way! They will put you through HELL and force you to pay if not then your account will go to collections. This Trustpilot company is NOT to be TRUSTED! They have sleazy sales tactics, and no experience what so ever in customer service. They also do not reply to you calls or messages.”

Helpful Report

Posted 5 years ago

“"Trust"pilot, not so trusting. Have you ever heard Toto Energy? A disgusting small gas and electricity supply company with a dreadful customer service record and they take your money and don't give it back!! Well I made a very honest review for my grandparents via Trustpilot only for it to removed by them 'under their guidelines'. Lots of negative reviews have been deleted in this manner with tonnes of 5 star reviews that look fake as anything awash. Don't base your opinion on Trustpilot.”

Helpful Report

Posted 5 years ago

“Trustpilot is a complete scam. Any company can PAY Trustpilot to remove negative reviews, which they will do and have done many times, even if you provide evidence to backup the review, they wills till remove it if that business is paying them to do so. However, If you are NOT paying trustpilot for their services, they will do nothing for you at all, even if you can prove a review is completely fake and defamatory. The owner of a company I left a review for then started posting malicious, defamatory posts and comments online about me, including FAKE reviews on Trustpilot. Even worse, he did not even write the fake review himself, he actually copied one of his own customer's negative reviews from his own facebook page and used that. I sent screenshots to trustpilot compliance, clealry showing where he had copied the text from and pointing out that this wasnlt a review, it was just a personal attack. But even with this indisputable evidence, trustpilot will not remove it, unless I pay them of course.”

Helpful Report

Posted 5 years ago

“Really ticked off with trust pilot, all the power is with the company, there is one company that has removed any negative reviews and suddenly lots of positive fake ‘verified order’ reviews have appeared, all these ‘users’ have only made one review, yet when I’ve flagged this trust pilot ignore me. Trust pilot is flawed and claims you can be anon, but if a company takes down your review you have to provide all your details for it to go back up. Done with site.”

Helpful Report

Posted 5 years ago

“Went to the trouble of writing a review only to have it removed by Trustpilot. Trustpilot are basically funded by large companies. When you write a review of one of these companies then they contact Trustpilot to have it removed, but only if it’s positive. The entire concept of Trustpilot is fundamentally flawed and unreliable as a source of independent opinion, as long as it keeps on taking monetary payment from large companies in return for positive reviews.”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a site!!”

Helpful Report

Posted 5 years ago

“Whilst you can edit a review should a nasty reply come from a company. They do remove reviews for no reason i.e. if you had a good experience and others did not. Despite emailing them back they ignore the email and remove the review again, little bit communist....”

Helpful Report

Posted 5 years ago

“I put a review on trust pilot from a company that believes it is OK to make unsolicited phone calls, Proof was sent of them ringing me over and over again trying to sell me a phone contract. Trust pilot said this was not proof and removed my review. Asking me to sent them an order number. So on that basis they believe that it is ethical to receive telephone spam. Dreadful experience and does not inspire me to use there services ever again.”

Helpful Report

Posted 5 years ago

“After calling them out for keeping and encouraging fake reviews by their sponsors and/ or partners, they have officially blocked me from their page and won't allow me access into my account. I've reported them and the company that scammed me. Later LOSERS!”

Helpful Report

Posted 5 years ago

“why cant this company get rid of their own bad reviews I was going to start using them but have thought again about this”

Helpful Report

Posted 5 years ago

“Trustpilot hold you to ransom, they want companies to pay them to do nothing and if you choose not to, they delete mass amounts of verified positive reviews. Awful company.”

Helpful Report

Posted 5 years ago

“trustpilot seems like a dishonest company deleting my honest review of another company. I understand trustpilot makes money by deleting reviews.”

Helpful Report

Posted 5 years ago

“is a portal dedicated to paid reviews; or 100% false, does not guarantee anything true. If you are a company and pay but receive negative feedback you can have it removed without problems and accept only the positive ones. Stay away from this site”

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Posted 5 years ago

“fake infomation”

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Posted 5 years ago

“Site won’t log me in”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews