Trustpilot Reviews

Name: Trustpilot
Rating: 1.41

1.4 Rating 2,840 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,840 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 10th January 2025

113

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Removed a genuine review which breached none of the trust pilot guidelines. I have since won my case in court thereby vindicating my review. Trust pilot continually fail to get back to me and they are doing nothing to stop the company involved placing fake reviews and treating their customers in an appalling and illegal manner”

Helpful Report

Posted 6 years ago

“Worst company and staff are very rude.....”

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Posted 6 years ago

“Trsutpilot is a fraud company .. because the very basis of the company is trickery and fraud .. Company is in the business of removing negative reviews of fraud companies ..In other words its supporting fraud companies.. Many fraud companies - companies that defraud customers and clients.. are taking help of trustpilot.com”

Helpful Report

Posted 6 years ago

“The building company Countyline Limited based in Crowborough that we got through Rated People has ceased to trade after taking huge deposits from a large number of clients. Countyline Limited has TrustPilot stamped all over it. We trusted both Rated People and TrustPilot to provide legitimate businesses to be recommended for families seeking a tradesperson. It show that neither did their homework in promoting this company.”

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Posted 6 years ago

“Paid by the companies, you post something unfavorable to the company that pays Trustpilot and it gets removed, crooked is not the word, they are just super crooked and totally unreliable”

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Posted 6 years ago

“Absolutely rubbish platform they deleted my review of a great experience I had, I returned to find bad reviews of the particular company which I questioned, they deleted all my reviews straightaway stating compliance. I emailed compliance but never heard anything back. This website has to be full of bogus reviews. Please use a different website not TRUST PILOT......... TRUST nothing on there”

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Posted 6 years ago

“Spoke to a sales advisor today who although was helpful he didn't understand my business needs. He had a poor understanding of my needs and then quoted me over £4000 for the service. When I asked him how he would feel if he receives a one star he didn't really seem bothered and replied its not important.”

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Posted 6 years ago

“Told my review wasn't within guidelines! And a awaiting reviews moderation! So why you can't accept this! So give the full information! Don't take the people who have learning problems to raise! Under the 2010 equality for people with disabilities and more!”

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Posted 6 years ago

“Very good and excellent service”

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Posted 6 years ago

“Deleted multiple reviews with one star, somehow they always found a reason that didn't make sense, but never the 5 star rating, those are always true apparently.”

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Posted 6 years ago

“My negative review was deleted over 7 months after it reviewed a store. Something's really off about that.”

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Posted 6 years ago

“They've deleted my 1 star review. Not trust worthy.”

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Posted 6 years ago

“I'm guessing ebonyline.com paid them well because some of my reviews made months ago on Trust Pilot were all of the sudden deleted today. I wouldn't trust their positive reviews... They obviously don't have consumers in mind.”

Helpful Report

Posted 6 years ago

“A company scammed me of hundreds of dollars I gave a review and it was removed by trust pilot, no real reason. They also have a system in place where companies can pay ro have bad reviews removed. This is so wrong.”

Helpful Report

Posted 6 years ago

“When you buy from a store they send you an email to rate your experience, if you put 1 or 2 stars you aren't forwarded to trust pilot. Instead you have to put 5 stars and you're then directed to share your rating and elaborate on Trust Pilot. I was scammed of over $200 from a company called ebonyline.com (no refund btw) and both of my reviews were genuine. Trust pilot removed them and sent emails saying their "advanced software" didn't trust my review. Their loyalty lies with the companies regardless of if they're scamming clients.”

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Posted 6 years ago

“They allowed a "claiming" company to take down several of my reviews (Homelogic) because I was not a customer, yet I had suffered from constant Cold Calls from them (they were fined £50,000 for so doing). Surely any contact with a company should lead to a genuine reason for leaving a review?”

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Posted 6 years ago

“It helps me a lot when I am thinking of using a new company”

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Posted 6 years ago

“They are the Facebook of reviews. Company's pay them to push back at wronged customers and they accept all the FAKE reviews that can be musted on the positive side. Can't wait for a government watchdog to look into this very harmful business. They are as bad as the bad companies they represent. Not sure how they sleep at night. I look forward to watching Peter Holten Mühlmann testify.”

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Posted 6 years ago

“I am sick and tired of writing a review for companies and trustpilot allow them to be removed or manipulated. Trustpilot is not to be trusted as they get rid of any negative reviews. I submitted several HONEST reviews about how bad Brilliant Directories are and they all were taken down.”

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Posted 6 years ago

“Shocking bad review platform. Always takes the customers side. Treats its paying subscribers with upmost contempt. We left Trustpilot and now use a different review service which gives treats the reviewer and the company as fair as possible. They are constantly asking people to "claim" their business on Trustpilot to reply to negative reviews but they really want the company to pay them so they can have an account with basic features. This, to me, is extortion. All of the large review companies do it and its a pain. There should be a law against anybody being able to put up a profile for a company unless the company gives its permission.”

Helpful Report

Posted 6 years ago

Trustpilot is rated 1.4 based on 2,840 reviews