Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,817 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,817 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spammed me asking for a review, then removed it when it wasn’t bright and shiny and basically called me a liar. I’ve provided proof of my interaction with the reviewed company, and it’s still not good enough. I’ve cancelled my subscription with Il Makiage makeup because of their association with Trustpilot.”

Helpful Report

Posted 7 months ago

“Trustpilot's system allows one individual to flood a company's profile with unverified positive reviews without verification requirement. Meanwhile, genuine negative feedback risks being removed if not validated. As a result, even subpar companies can unjustly boast a 5-star rating, misleading consumers and undermining Trustpilot's credibility.”

Helpful Report

Posted 8 months ago

“A biased review company that cannot be trusted. I had written a clear and honest review, which, by the way, is approved on this platform. This was their answer: Hello Milan, Our software has reported your review of Ubisoft due to promotional references or suspicious review patterns. That's why we removed it from our platform. We won't remove it, but it will no longer be visible on Trustpilot and will not count towards the company's star rating. Do you think there is a misunderstanding? Please feel free to contact us by replying to this email. Yours sincerely, Trustpilot Content Integrity This is what I answered: Dear sir / Madam, I'm surprised you took my reviews offline. Following on from your email, in my opinion it is certainly NOT what a promotional referral looks like, so I think that argument is invalid? That leaves the suspicious review pattern, which I would almost take offense to myself. Perhaps you mean that I have posted the same review more than once? In my opinion, this multiple placement is more than justified and a very conscious choice on my part. It is all one and the same company that I placed them on, namely Ubisoft. Since my described complaint has been rolled out worldwide by Ubisoft, so people from all countries and various platforms can experience this same problem. Therefore, I think that they are very rightly included in all departments of Ubisoft that you have included on your website. I would like to hear how you view this, because I think the purpose of your website is to share experiences about companies? In that context, in my opinion, your decision is incompatible. Yours sincerely, Milan But of course this company does not bother to look into this further or to formulate an answer at all. In short, cannot be trusted and does not provide an honest picture of customer experiences. In the end I deleted my account myself.”

Helpful Report

Posted 8 months ago

“They removed my negative review and claimed it was not authentic. Never have they removed positive reviews. Dishonest place, no trust just a "pilot".”

Helpful Report

Posted 8 months ago

“They do not accept payment proofs provided by the seller!! They do not see payment documents that even French government accepts! They are corrupt and I am on a mission to spread the message that they should go bankrupt and be exposed. Reviews.io is now the place for me”

Helpful Report

Posted 8 months ago

“Terrible company, buy at your own risk.”

Helpful Report

Posted 8 months ago

“I have had somebody writing malicious personal comments about me, not even my companies. When i told trustpilot that i knew the man behind the reviews personally and could confirm he had never brought, tried or knew anyone that had brought our services or products and had written very personal remarks about me personally which were untrue, they concluded there was nothing wrong with the reviews despite me pointing out the reviews were deemed to be defamatory by my solicitors, they still insisted on keeping the reviews. I cant believe how bad they are at their jobs, i now know they and their reviews are not legitimate and i would never trust them or use them for reviews on my businesses.”

Helpful Report

Posted 8 months ago

“Trustpilot will adhere to unscrupulous owners of businesses by removing Reviews by owners of businesses who know the system, under the basis of hate speech or other Snowflake reason's. Trustpilot should rename themselves as UntrustedPilot. Google reviews better”

Helpful Report

Posted 8 months ago

“Definitely a scam! They allow only positive reviews! If you write a negative review, they remove it and say it’s suspected to be fraud/fake review! No questions ask, no proofs requested, nothing. I wrote a negative review, they sent me an email that it’s been removed, I sent proofs even though they didn’t ask and on top of that we won our case through owmbudsman so no, I don’t exaggerate but Trustpilot don’t care. I think the companies pay them to keep only positive reviews! See my emails from them attached. Will never use the platform to review or to read reviews! Definitely not to be trusted”

Trustpilot 1 star review on 17th April 2024

Helpful Report

Posted 8 months ago

“Trustpilot says you have a voice in their platform to tell the truth but when you do they accuse you of being a fraud”

Helpful Report

Posted 8 months ago

“Loads of fake reviews”

Helpful Report

Posted 8 months ago

“Trustpilot are now removing more and more which they say breach their rules. Trustpilot are clearly being paid or manipulated by companies to remove reviews. Like everything now you can longer believe anything written on line. My first stop to businesses out used to be Trustpilot but it is glaringly obvious they are no longer a reliable source and the bubble is gradually bursting and people are noticing.”

Helpful Report

Posted 8 months ago

“I’d give 0 stars if I could. Horrible customer service. Removed a positive review I wrote for a business because they couldn’t “verify its authenticity” despite me sending them the documentation they asked for to prove it was an authentic review. Flagged my account, despite proving my honesty and authenticity. Silly. I would never trust Trust Pilot.”

Helpful Report

Posted 8 months ago

“Deleted legitimate reviews of a predatory lender, which left reviews of our company in retaliation. 100% scam, you can't trust their rating.”

Helpful Report

Posted 8 months ago

“I wrote a negative review on open reach and they then asked lots of questions that were stupid ..EVEN THOUGH OPEN REACH HAD RESPONDED THEY REMOVED MY REVIEW. SIMPLY A FRAUD. THEY MUST BE PAID TO PROTECT THEIR CLIENTS. SHAMEFUL.”

Helpful Report

Posted 8 months ago

“As time goes by, to have a business account on Trustpilot and have the features available originally you now have to pay £250 or more per month. When I joined many years ago, most of their features were totally free. Now there is barely any available. Fortunately Google reviews are still free with all features available and they help your site's SEO far more than Trustpilot. As such I am starting to move my customer reviews to them, as Trustpilot has become a useless platform that is stupidly costly.”

Helpful Report

Posted 8 months ago

“Trustpilot is 100% scam. They deleted all my reviews, positive and negative, after leaving a bad one about a big phone company. To be more precise, they banned my account deleting all the reviews in it. They didn’t even bother telling me, I found out myself months later. Is this an acceptable behavior from a company that blathers on about ethics? Not at all in my opinion.”

Helpful Report

Posted 8 months ago

“As promised I am here. First I posted a review about cryptoflare which trustpilot said they will review it but went completely silent for a month. This month i reviewed cointyply wrote about several issues with the site and i even got reply from admins saying they will fix these issues soon but! Trustpilot reomoved my review afterward saying they scanned my review with high tech software bs and it fails content integrity even though i politely reported feedback no swear or anything. So i reposted everything again! With note that trustpilot stop Annoying me wasting my time i already got reply no point removing it now but now they removed it again. Same thing with cryptoflare when reposted my review. I even got verified for chists sake! And i regret it now thinking trustpilot might actually use my id for criminal scam activity. The only times my reviews were removed was when i included trustpilot doing stuff like this. If i added anything like trustpilot is going bad or is annoying it falls into "content integrity" they are so scared of their sudden builtup reputation fall to the ground. Its like talking to a snotty nose brat but more dangerous since its globally accessible though internet. There are already sites giving paid reviews to trustpilot and there are so many scam sites here with4~5star rating instead of verifying those first trustpilot is scooping up the little reputation they have and saving it in name of "content integrity" I'll say this dont trust trustpilot. It suddenly poped up got some requtaion now with its recent activity it feels like trustpilot might be involved in large scam in future if it already isn't. I will post this review on different sites as well because obviously i doubt trustpilot will let this go live or even if they do they will remove it quietly. Peace”

Helpful Report

Posted 8 months ago

“Barely a positive review on there seems to be written by a real customer/person.”

Helpful Report

Posted 8 months ago

“This is only a joke if they like it they out t on line if not then is out is absulte rubbish I believe they get paid to be honest not one star scum”

Helpful Report

Posted 8 months ago

Trustpilot is rated 1.4 based on 2,817 reviews