Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,784 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,784 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“According to Trustpilot Guidelines no review may be written by a third party. I had reviews removed when I tried to write them for a relative who had received bad service from a company. However, I notice that third party reviews, when good, do appear and Trustpilot do not take into account their own guidelines. I have e mailed Trustpilot compliance team to ask about this but received no response. I have also tried contacting a member of the team direct but he too is ignoring me!”

Helpful Report

Posted 7 years ago

“Tried to post a negative review about a company. It got denied for 3 times because of "according to our guidelines". If it was a positive review no questions were asked. The reality is TP gets paid by the companies that need a review on their website and is not interested in delivering a genuine review for the Internet community..”

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Posted 7 years ago

“not easy to ready website”

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Posted 7 years ago

“Tolgono le recensioni di sito truffa ...nn attendibile!!!!”

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Posted 7 years ago

“Yes I BEN BALBY ROAD LOANS2 GO DONCASTER PRESENCES ????????STEPHANIE GRAY THANKS VERY MUCH”

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Posted 7 years ago

“I left a honest and totally unbiased review on a company that had given very poor service and wasted a lot of my time and indeed its own assessor's time. The company complained to Trustpilot disagreeing and the review was instantly removed. I provided trust pilot with a copy of the information to 100% back up my review but it's still removed it. Also the same company has had mkst if not all negative comments removed on Trustpilot.I have now removed my account and reviews as I feel it is biased and reviews are not 100% genuine”

Helpful Report

Posted 7 years ago

“I've twice tried to my positive review of my experience of purchasing a fire from CVO fires and Trustpilot have twice taken it down and sent nonsense and insulting emails as to why. They won't advise what they want to further verify me as a genuine customer. I've sent them my order number and a photo of my fire being fitted. The company CVO have also verified me to Trustpilot as a customer but their robot Compliance department simply 'do not compute'. Very, very frustrating customer experience.”

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Posted 7 years ago

“It seems to be a theme on this thread there is a clear issue with the way Trustpilot functions. Honest reviews left by members of the public can be (and apparently frequently are) removed by the company they relate to. Seemingly with minimal justification for that removal. I have just found precisely this when leaving a review (and have gone to Google to review the company to find just shy of 20 others have done exactly the same!). For Trustpilot to be seen as trust-worthy it must empower users and customers to leave their honest feedback, of course let companies dispute or address negative reviews should they wish to, but do it openly. I'd say that over 50% of the reviews for the company i had just visited had been 'blanked out' in each case citing the review made negative or defamatory remarks! Clearly there is an issue with the company, yet your site rates them 8.2 out of 10!”

Helpful Report

Posted 7 years ago

“I left an honest review for kids pass and you removed it as you did with all the negative reviews that company got. On your site they are a so called great company yet when you look on forums they have ripped off so many people. YOU SHOULD BE ASHAMED”

Helpful Report

Posted 7 years ago

“What's the point of using Trustpilot to leave truthful reviews to warn others when you block, ask to edit it, or worse still remove it!?!?!?!? You lot are a complete waste of time!”

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Posted 7 years ago

“had to jump through so many hoops to prove I had made purchase despite providing this info in order to have my review published. I just gave up as it was ridiculous given that I was asked to re-verify stuff I had already verified and there was no personal gain for doing it anyway. It is likely that many others would do the same so that only a hardcore of reviews end up staying which then does not reflect a true picture of customer experience. And then it defeats its purpose as a positive sales tool or name and shame list.”

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Posted 7 years ago

“I posted a truthfull negative review about a company who did not give me what i paid for and took money from my bank account after cancelling service 3 times and they continued taking money and hey they did not like the review so you removed it for them great thats why company s get away with treating everyone badly.”

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Posted 7 years ago

“They are scammers.. They get people to write negative reviews and them trying to get business to pay them money to fix it. THESE GUYS SHOULD GET SUED!!!”

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Posted 7 years ago

“Don't trust this site”

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Posted 7 years ago

“took payment then claimed no booking ever made awful customer service”

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Posted 7 years ago

“I left unsutisfied review about goodelearning.com In a week it was deleted without a reason. My complain was related to low level of learning materials provided by this company for a very big money.”

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Posted 7 years ago

“Very disappointed They push me 3 times to change my review look like they defend all the scams on the net, Shame TRUSTPILOT !!!”

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Posted 7 years ago

“I posted a review about universal gadgets and how they sold me a piece of junk dressed as an iPhone. After so called Trustpilot removed the review, I sent all the necessary documents to both Trustpilot and Universal Gadgets that proved beyond any reasonable doubt that my review was both genuine and legal. Trustpilot still refused to reinstate the review. Now, anything I see advertised with an approval by Trustpilot, makes me want to throw up. I know this is just hearsay, but several people have told me they had similar problems with this company. One person told me that Trustpilot removes negative reviews at the request of the company that pays them for the privilege. This company needs to be investigated by trading standards, and the more people who complain, will make this happen.”

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Posted 7 years ago

“We paid a lot of money for very poor results. When we decided to cancel, we followed their instructions and made our final payment, but then the account rep. left and they suddenly wanted to continue charging us even after we had removed the widgets from our site. Stay away from this company.”

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Posted 7 years ago

“Twice I have tried to post an honest review about poor customer service and bad companies that take you money and don't delivery the goods. On both occasions trust pilot have allowed the companies in question to remove my reviews. What is the point? If honest reviews can be removed by the company that you are complaining about there is no point what so ever in trust pilot existing, just wasting yet more of my time. Beggars belief! A review site that won't post reviews, poor to say the least.”

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Posted 7 years ago

Trustpilot is rated 1.4 based on 2,784 reviews