Trustpilot Reviews

Name: Trustpilot
Rating: 1.37

1.4 Rating 2,452 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,452 reviews

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Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

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1614

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Trustpilot 1 star review on 6th March 2026

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrote a negative review of carwow on trustpilot.com. Truspilot pulled the review, telling me carwow contested the review, as carwow couldn't recognise me as a customer, even though my carwow account is still open and working. I now no longer trust trustpilot.com nor carwow.co.uk. Am about to pass this whole episode onto the BBC.”

Helpful Report

Posted 9 years ago

“I am not at all sure or convinced that Trust Pilot is in anyway completely upfront or indeed impartial in it's review publications. Is the site trustworthy for the consumer or is it "in liaison! with fee paying registered businesses?? By the very nature of the issue, I suppose we are not going to get an answer of any truthful substance anytime soon? It is abundantly obvious that the percentage of positive reviews listed lay very heavy against a genuine average of included poor reviews. Also, why is it that when a negative or poor review is removed because a business is "unhappy" with the content and then a revised review updated is submitted and is eventually published, this can take several days! The review then appears in back pages NOT at the front for people to see there and then, oh dear this really is the give away, delay, delay, delay, then put it on a page very few will actually revert to. How unfair and miss representative of the the publics right to know the facts. a prime example of this are reviews to Payday Uk, any once of a poor review is automatically removed before the ink has time to dry! After several attempts at re listing and removing wording etc, etc, the review is published as if it were 10 days old, Not good enough. The word "Trust" in the name Trust Pilot is not accurate and certainly in my opinion against the UK trading standards guidelines! S Woodhead”

Helpful Report

Posted 9 years ago

“Trustpilot look after the big companies and money talks. For example my parcel reviews 9.1 out of 10 with Trustpilot and google reviews are poor how is this? Other example Keytek locksmiths Trustpilot good other companies poor. Something not quite right never trust Trustpilot and get overall feedback from a few sights.”

Helpful Report

Posted 9 years ago

“I just dont trust them anymore, too many reviews are being removed.”

Helpful Report

Posted 10 years ago

Trustpilot is rated 1.4 based on 2,452 reviews