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Trustpilot Reviews

1.5 Rating 2,826 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,826 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Anonymous
Verified Reviewer
“I recently joined a website called 'Secret Benefits', a dating site. When I complained on Trustpilot that many of the profiles on this dating site were fake, Secret Benefits objected to my review and asked for confirmation that I was a member. I provided this confirmation to Trustpilot, who promptly deleted my review!! Secret Benefits pursue an active policy of protesting against negative reviews. Trustpilot should protect consumer rights to state their opinion. They have failed to do so in this case.”
Helpful Report
Posted 6 years ago
Mark
Verified Reviewer
“This company suck you in with a cheap deal then wait till you're settled with them and getting great reviews to then hit you with a 75% price hike! Have learned a lesson the hard way!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Losses are a huge part of living. What matters is what we do afterwards, the actions we take will either move us forward or hold us back. I experienced a huge loss after investing in Binary Options, luckily I was able to recover my funds with the help of the oxomarhackers Team. Mail; admin @ oxomarhackers dot com Best of luck.”
Helpful Report
Posted 6 years ago
Donald Hudson
Unverified Reviewer
“Basically for those having failures in binary options and the beginners as well, I’ve a very nice Platform and Strategies that can help you recover all your losses with 99% success rate. If you’re still experiencing failure trying to succeed? Today, i strongly encourage you to file a complaint with Mr Donald Brian of iqoption trade platform,i have almost given up hope forever getting my money back but now with his help i have my lost funds back to my bank account. Here email him via donaldbrian04@gmail.com for more enquiries.”
Helpful Report
Posted 6 years ago
Melissa Cathcart, L.Ac.
Verified Reviewer
“I really would like to use a service like this but it's not working very well. TP claims that they can't be sure that I am sending all of my patients to them so they shaved a star off my rating yet they don't offer a way to mediate that issue. The code they provide hasn't worked on my website. My patients have complained that they would like to leave me a review but TP wants too much of their private information and a promise to keep rating businesses--too intrusive. It's a great idea with flawed implementation.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Fake positive reviews, negative ones get removed almost as soon as they are posted, yet reported obviously fake positive reviews never get removed.”
Helpful Report
Posted 6 years ago
Melissa Choates
Unverified Reviewer
“I was SCAMMED for 9BTC by optionsrefund and I needed help... I lost all my bitcoin to them I can't believe how stupid I was.It happened quickly I was not thinking clearly...I posted about it on Trustpilot and they removed it within 6 hours I was hoping to get help from people who can advise how to get my money back, that was my plan but recently I became desperate so I started looking for fast solution. Few people told me that is not possible to get my btc back, but I heard there are people that can do it by using different techniques. I left Trustpilot answers and started googling for different kind of opportunities, several hours later I received an email from unknown person *(viapreferred@gmail.com)* and he told me he can help me get my btc back in no time on the same day. He said his name was Parker we talked for almost 30 minutes, he asked how much bitcoin I have lost, he seemed normal and I had a good feeling about him and this whole thing and then I decided to take a small risk and I sent him 0,8btc I thought losing 0.8 will not hurt me much because I have 9+ and a good job so I would keep on living at that point I thought there is 50/50 chances for him to get my bitcoin and after I sent btc he used it for what he wanted to use it for which I don't know till today and he sent btc back to me then he said "don't worry you will see that I am honest guy, if I wasn't you would never heard from me again" I thought the same so this gave me some sense of security. twenty minutes later I saw another new transaction on blockchain.com it was for 2btc and he emailed me saying "See, I am a man of my word ;)" then confirmations started happening and I got 4 bitcoin and I knew he was legit I was super excited I couldn't sleep all night he left did not reply my emails.then tomorrow he contacted me again saying he had to leave to do a huge deal he had to double 100 btc for an investor from Dubai You must be thinking that I am stupid idiot, but believe me when I say I am not stupid at all these people are very dangerous, they control your mind and when you "wake up" old you is back saying what have I done! Several people already contacted me claiming they were scammed by this same person the exact same way and lost all their btc. So if you have been thinking and asking yourself if there's a way to retrieve lost btc "What do I do now please help!?" was my cry until I saw Parker's contact he traced and helped me to recover my funds and I will be forever thankful to him. I promised to testify to his great work and good heart on every medium I have opportunity cause I don't know what my life would be right now without getting my funds back”
Helpful Report
Posted 6 years ago
Avinas Kumar
Unverified Reviewer
“I know you call me 8294687892”
Helpful Report
Posted 6 years ago
David Miall
Verified Reviewer
“We use Trust Pilot and have had a 1 star review from someone that has never bought anything from us. Contrary to the consensus of reviews here, they will not remove it!”
Helpful Report
Posted 6 years ago
Ruth
Verified Reviewer
“Disclaimer : I am now a reviews.co.uk customer, but I was with Trustpilot for two years until June this year so feel that I am qualified to leave them a review on the experience. I run a small business processing high value transactions, so didn't have a lot of reviews to publish and stayed on their basic scheme. It was fine, not bad, but not great either and quite regularly review requests would end up in recipients junk folders. We did everything they told us to address this, so my web guys were mystified. In the end, I started questioning why I was spending so much on their service. Coincidentally they then started chasing me down to renew (after they had failed to invoice for my service and moved me to the free plan - cancelling all linked widgets on my site and email signature) and it came to a head with the sales rep calling me in a meeting, and then cancelling everything when I said I couldn't talk to her then! Unbelievable. So by all means use them for the free plan if you are a small business, but go elsewhere when you want better service and more options.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Biased in favour of businesses who play the control card in preference to democratic freedoms. Trust pilot seem to be controlled by the business factor on here. Take far too long to investigate unjustified complaints, if they ever do. very poor”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Trustpilot provide a service for a company that I have associated with. A copious number of reviews contain the names of individuals making them identifiable and subject to uncensored public attention. I thought this was against Truspilot's policies.”
Helpful Report
Posted 7 years ago
AP Edinburgh
Unverified Reviewer
“I do use Trustpilot quite often, but have noticed that a lot of people seem to use the platform to scream abuse at companies they have a grievance with. Most of the time the grievance is simply that things did not go exactly as planned and they can't handle real life! I take the reviews on Trustpilot with a pinch of salt, I really just check it out as part of research when using a new company, so I know what sort of issues crop up a lot. I have never been asked by a company to leave a trustpilot review, I set my profile up myself and am very honest in my reviews.”
Helpful Report
Posted 7 years ago
Webeye
Unverified Reviewer
“I was asked to rate Goggles4u.com I looked at the rating levels and wording. Terrible. One of the worst rating systems I have ever seen. Why anyone would use you as a rating/reviewing source is beyond me. I am in NO WAY affiliated with any company. I am a consumer.”
Helpful Report
Posted 7 years ago
PAUL
Verified Reviewer
“I have been mistaken for a another company and negative reviews have been posted. Trustpilot will not take down the review, will not accept any evidence from me that the review is wrong, and will not take steps to ensure that the reviewers are genuine. On their scoring system i would vote them on a minus score.”
Helpful Report
Posted 7 years ago
Mike
Verified Reviewer
“TrustPilot does nothing -- absolutely nothing -- when fake reviews are reported to their compliance team.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I read on wikipedia that there's been some criticism of Trustpilot for basically selling itself as a platform for favorable reviews to companies, and it does seem to me that is their business model. There is a very limited selection of companies listed on the site, a suspicious proportion of highly favorable reviews, and when I posted a review complaining that a company there sent me spam ("Hi, I have some questions about your company...hi, I wanted follow up....hi,....), that company president messaged me to claim they only email people who are interested in their product, accused me of lying and conspiring with someone named Andy, threatened to hire a lawyer and then wished me a nice day. What a jerk. If he'd just apologized and promised to remove me from their mail list like any other reputable company that sends out spam, I would have amended or deleted the review. Now, it seems to me that trying to intimidate customers that should be reason for Trustpilot to block them (they do recommend to companies that they should talk nicely instead of being hostile), but instead the company was able to lodge a complaint that I wasn't a real customer and it was up to me to provide documentation that I was a customer or my review would automatically be removed. Now, I wonder how many of those five-star reviews would pass this test? Anyway, I just removed my account figuring there's no reason to contribute to their user count, and while I generally appreciate it when Internet companies don't make you jump through hoops to remove your account, it's so easy to remove your account on Trustpilot that it just reinforces me impression that the whole site is geared toward filtering out any non-favorable reviews.”
Helpful Report
Posted 7 years ago
Oliver
Verified Reviewer
“Very, very many fake sounding reviews on this sites, and others that read like advertisements”
Helpful Report
Posted 7 years ago
Jayne
Verified Reviewer
“According to Trustpilot Guidelines no review may be written by a third party. I had reviews removed when I tried to write them for a relative who had received bad service from a company. However, I notice that third party reviews, when good, do appear and Trustpilot do not take into account their own guidelines. I have e mailed Trustpilot compliance team to ask about this but received no response. I have also tried contacting a member of the team direct but he too is ignoring me!”
Helpful Report
Posted 8 years ago
Alan C
Verified Reviewer
“I left a honest and totally unbiased review on a company that had given very poor service and wasted a lot of my time and indeed its own assessor's time. The company complained to Trustpilot disagreeing and the review was instantly removed. I provided trust pilot with a copy of the information to 100% back up my review but it's still removed it. Also the same company has had mkst if not all negative comments removed on Trustpilot.I have now removed my account and reviews as I feel it is biased and reviews are not 100% genuine”
Helpful Report
Posted 8 years ago
Trustpilot is rated 1.5 based on 2,826 reviews
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