Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,823 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,823 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot is a con you write honest reviews & thet remove them .. deleted there apps & blocked 🚫 them .. waste of time ... lot better honest review sites Never use again”

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Posted 2 years ago

“Trustpilot are paid for positive reviews. Anything negative by real people is removed in my experience”

Helpful Report

Posted 2 years ago

“Trustpilot took my review of a telecom company down. They asked for photographic evidence to prove it was valid with data that I would not share with anyone. I’ve only used once and as they were very determined to take my review down I won’t be using them or trusting trustpilot again. Very biased towards the companies that find them not the individual reviewers.”

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Posted 2 years ago

“Holiday 2021 Dear Sir/Madam I would like to share with you my holiday experience at Park Dean Newquay. Like most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you. I am a full time Wheelchair User, Spinal Cord C5/6 (Paralyzed From The Chest Downwards). You seem to offer a holiday that would suit my needs with your adaptive caravan. Going on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and Was told that the holiday was “Was Fit For Purpose”. We were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned. We returned at 5.30 pm and the cleaners were just leaving and said that we could move in. On entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean. Caravan very dirty and worn, even public hairs in the shower tray, basin and toilet. I use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem. When checking the bed, it was a standard bed in a “accessible” caravan. The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again. The TV only had two channels, once again the handyman came back but could not do anything with it. It was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair. The club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant. Swimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors. I do have photos of all the problems. Park Dean was/is not fit for purpose, check the Watch Dog reports on YouTube. Ps. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway. If you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE.”

Trustpilot 1 star review on 15th April 2022

Helpful Report

Posted 2 years ago

“I don't believe a lot of the reviews on here are genuine. Too often there are a bunch of glowing reviews all similar and posted on the same day and following a lot of negative genuine sounding reviews. 🙄 Also they give 4 stars for example to a company despite loads of very bad reviews about them on trust pilot 🤔”

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Posted 2 years ago

“Trustpilot sells its review services and therefore picks and chooses which to keep. Even when they are informed they are wrong and are sent proof, they STILL choose to not do the right thing.”

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Posted 2 years ago

“Absolute trash website. Have provided proof of a scammer leaving a 1star review against our business and trust pilot refuse to remove it. It’s literally in black & white that it is from someone trying to commit fraud. Beyond me why anyone would pay these con artists and their pricing is a joke in itself, got to pay them so people can leave reviews about your products that you sell 🤣. Unless you pay them then they will remove reviews at your request”

Helpful Report

Posted 2 years ago

“I agree. Trust Pilot are a bunch of scammers themselves. If a company pays them enough they get their way. I leave honest reviews and when they email me saying I need to provide proof, I provide it and they still have an issue and delete my posts. Something needs to be done.”

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Posted 2 years ago

“Completely bunches of fake good reviews if you try to put bad reviews about any one they will remove them they take money from other party to keep all reviews positive don't trust them”

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Posted 2 years ago

“Trying to warn others of a business, that over charges. As well as takes forever to deliver products. My reviews keep getting removed. I try to be as fair as possible, nope removed. I even tried one with minimal text. Still removed. They just seem to remove reviews at the business behalf. Just because you remove negative reviews doesn't make the business better.”

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Posted 2 years ago

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Posted 2 years ago

“These scum are worse than the people I was trying to warn other buyers off of! They remove negative reviews they don’t like saying they’re not authentic even when you have the order number/ case dispute right in the title!”

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Posted 2 years ago

“Terrible company allows an internet predator known as Paul Ponting of Danoli Solutions to target children on their platform.”

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Posted 2 years ago

“Trust pilot don't allow to leave review to biggest fraud companies as i experienced.”

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Posted 2 years ago

“they removes the comments after business ask their to do so”

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Posted 2 years ago

“I wrote a review based on a company that my late father used for his mobility scooter insurance. I wrote this review back in June 2019. Now they've taken it down and want me to proceed I had this interaction with the company. They did not explain why they removed my review. It was a positive review based on my experience. I cannot see where I have broken any rules. When I asked for their decision to be reviewed they didn't offer an explanation. They expect me to find evidence of a phone call I made 2½ years ago”

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Posted 2 years ago

“Trustpilot removes bad reviews at the business's request, no questions asked, regardless of the fact that you have provided the evidence (requested by them) to verify validity. Naturally, they don't inform you that the review has been "moved offline", despite claiming that they will notify you of the outcome, you just discover it by chance. And all of this is carried out by the "Content Integrity" department - who knew the Danes had such a great sense of irony?! There are two definitions of integrity: 1)the quality of being honest and having strong moral principles, 2)the state of being whole and undivided. I think Trustpilot are referring to the second of these.”

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Posted 2 years ago

“Trustpilot appears to me to be a total scam. They take down bad reviews for their advertisers and suspend reviewer accounts as "spam". Completely untrustworthy!!”

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Posted 2 years ago

“My reviews were taken down at merchants' request. Trustpilot reviews and those merchants are no longer trustworthy to me. It's just too easy for businesses/services to remove reviews. I completely agree with some of the comments below: Trustpilot is a scam company and you shouldn't waste your time writing reviews there.”

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Posted 2 years ago

“All genuine reviews get removed because of 'content integrity'. I had a whole block of old reviews removed yesterday due to this. I sent in receipts as proof but as per usual review never got reinstated. This has happened for years. Only had and negative reviews get removed. Commendations of products and services reviews will remain. Highly biased site. They know I am not software or a bot. They know I am a real person as I write back to them. It's all lies to claim I am not human and that content is not genuine. I will show in photos how many got taken off at the same time. They wait to remove everything so they hope you have no proof of purchase or experiences. Like Hermes, Royal mail, Yodel, emails. Most people delete these emails after delivery. Anyways, even if you have receipts, reviews will not get reposted. Fake scam disingenuous site. I will never waste time again writing on Trustpilot as nearly every single negative review got wiped off”

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Posted 2 years ago

Trustpilot is rated 1.4 based on 2,823 reviews