Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,817 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,817 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Trustpilot for years, but have started to notice a trend. Any negative reviews I make on larger companies promptly get removed, even after submitting lots of evidence to prove my reviews are genuine. These large companies are obviously paying the large subscription fees to Truspilot, in return for getting negative reviews squashed. Its simply shocking. Trustpilot is totally untrustworthy ! I have now removed all my reviews (Good and Bad) from Trustpilot and deleted my account.”

Helpful Report

Posted 7 months ago

“Scam business”

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Posted 7 months ago

“Trustpilot is anything but trustworthy! I have just had 2 reviews removed as they “could not be verified” even though I can provide receipts that prove that I have used the companies involved. One was very positive and one was negative but both got removed. Trustpilot are not a good source of credible information”

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Posted 7 months ago

“TrustPilot systematically delete my genuine reviews and keep thousands of obviously fake reviews on their site. I hope no trust in TrustPilot.”

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Posted 7 months ago

“Do not ever rely on trust pilot. I only ever used them to write about bad experiences that I'd had with companies. All were honest reviews that could be backed up with saved digital evidence. They removed every review claiming it was questionable integrity. They will only ever carry good reviews.”

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Posted 7 months ago

“Their system for checking genuine reviews is totally broken. Just had a few emails which have said my reviews have been reviewed and they are of course genuine! How is this even allowed?!”

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Posted 7 months ago

“Their fraud detection system is flawed. They just removed my genuine review. I even sent them proof of how real and genuine I am. But even their human chat support would side more with the decision of their bots than the real person they're chatting with. They've broken people's trust. The irony.”

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Posted 7 months ago

“Every time I put a genuine review on Trustpilot they take them off I have proof that my reviews are genuine but they just take them off and you can not appeal to them this review site only puts reviews on that fit its own agenda it is not independent”

Helpful Report

Posted 7 months ago

“Company operates on fraudulent practices. They advertise completely unrealistic conversion rates and effects, offer basically 0 support to fake and indemnifiying reviews. They agree on a paid plan for a specified period of time, then to renew it without your consent (or even informing them several weeks prior you never agreed to automatic renewals and want it canceled) Stay away if you want to collect only genuine reviews for a legitimate business”

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Posted 7 months ago

“Trustpilot is unable to vet fake reviews so it useless in providing genuine reviews. My company has negative reviews for products l dont even sell @Google why do you give this platform accreditation?”

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Posted 7 months ago

“VERY UNHELPFUL AND LAZY. Members of staff have caused my best friend a lot of grief. I am a witness to thier unprofessional and atrocious behaviour towards such a lovely person. SHAME ON YOU! 🤨🧐🤔”

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Posted 7 months ago

“They delete reviews its annoying”

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Posted 7 months ago

“This company also deleted my negative review on a so called company modelsportrc.it .I have proofs from the bank Aidexa that modelsportrc.it received the money.Never send me the products claimed that didn't receive the money and still the modelsportrc. it scams people around the world.But TrustPilot is covering them up by deleting negative reviews so new consumers don't realize that will get scammed.I send them proofs but obviously Trustpilot doesn't care if their client is a scammer because they get paid by them.Trustpilot threatened me that they will block my account on their platform because I wrote negative review on my authentic experience.Eventually they blocked my account...”

Helpful Report

Posted 7 months ago

“Trustpilot refuse to take ANY false reviews of a business page unless you are paying them. I thought trustpilot was meant to be able raising the profile of companies, and allowing them to grow with positive reviews. Now, I do understand that some people may have a bad experience with a company so will write a bad review. But for trustpilot to allow reviews that are false and that are targeted at a company that isn't even trading when the review is made it atrocious.”

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Posted 7 months ago

“They say you can give honest opinions but when you do they flag it, problem is the negative reviews are normally the most honest but taking that away from people means that the public can not get a true and honest opinion on a company based off real experiences. Nothing trustworthy about the company that removes reviews that don't fit big company narratives.”

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Posted 7 months ago

“You can't speak your truth Trustpilot flag everything”

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Posted 7 months ago

“What is abuntantly clear is that Trust Pilot has relationships with certain companies. On four occasions over the last two years, I have had my account deleted by Trust Pilot: - There is no problem writing good review on any company. - There is no problem writing bad reviews on certain companies, usually smaller in size. - However, anytime you write a review on what appears to be their 'partners' they delete your account. Also last time I wrote a review about Trust Pilot. It was respectful, and well documented. And yes guess what? That's right, account terminated! What an absolute scam Trust Pilot is! It's amazing it gets away with this.”

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Posted 7 months ago

“They just aren't reliable”

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Posted 7 months ago

“You should help public not companies my account been blocked today I received email about blocking my account which is completely unacceptable and unprofessional of trustpilot Well hastings direct and Alton cars and Enterprise did contact me try to ask me to remove my reviews but refused but unfortunately Trustpilot helped these corrupt scammers companies to blocked and removed my reviews from Trustpilot well done keep it up your jokes unprofessional service”

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Posted 7 months ago

“Not trustworthy Forget about using trustpilot to evaluate companies. Every bad review I add there is removed. They only keep the good reviews. There are more trustworthy platforms out there”

Trustpilot 1 star review on 24th April 2024

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Posted 7 months ago

Trustpilot is rated 1.4 based on 2,817 reviews