Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,821 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.4

Based on 2,821 reviews

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Queries Resolved In	6 - 12 Hours

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Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting scam of a company It seems to be trying to redefine spam as 'negative reviews', as apparently it only accepts positive ones for corporations, as somehow gushing over them isn't at all spam (they also delete them if they are reviews themselves, of course).”

Helpful Report

Posted 1 year ago

“I wrote a positive review on Sitejabber. Here is what I wrote in my review "My friend recommended the Sitejabber website to me after I had a bad experience with an online purchase. I have been referring to all the reviews before I make any purchases online. Thus far, the reviews on this website are spot on and have not steered me wrong. Highly recommend to all online shoppers." Trustpilot removed it immediately, citing that they couldn't verify its authenticity. WTF? I read the reviews on Sitejabber to see if that particular online business has good reviews, so essentially TP is claiming they couldn't verify the fact I actually went to the website to read the reviews. Therefore it's a fake review. In what world would their decision make any sense to anyone? It is obvious TP is deliberately removing positive reviews about their competitive review platform - Sitejabber. How can one trust the reviews on Trustpilot where they removed reviews to benefit themselves!?”

Helpful Report

Posted 1 year ago

“Had my review taken off from trustpilot again. Facts about this network is terrible plus. Taken off rubbish.”

Helpful Report

Posted 1 year ago

“Ihre Meinung auf @trustpilot zählt nicht!!! Sobald Sie eine Negative Bewertung auf @truspilot eingeben, wird diese kurze Zeit danach gelöscht. Where is the Trust @Truspilot ? ------ @Truspilot - keine objektive Meinung. @Truspilot löscht die meistens Feedbacks. Verwendet einfach andere Services die objektiv, ehrlich und nicht korrumpiert sind.”

Helpful Report

Posted 1 year ago

“I had a bad experience with a utilities provider at the start of this year so left a review of them on Trust Pilot. A couple of weeks ago I got an email from TP informing me that they had removed my review as they didn’t believe it was genuine. It absolutely was genuine and I could have proved it had they asked. I kept my TP profile anonymous as I didn’t like the way companies could reply to you and see your real name (why should they be able to do this?) This is why I believe they removed my review. Either that or the company I reviewed incentivised them somehow to remove it. Mine was far from the only negative review. This experience has assured that I will never leave a review on TP again and neither will I trust other people’s experiences as there is a clear bias. I have read some interesting information about them since my experience and it seems they aren’t as trustworthy as they portray themselves. It is a shame for the good companies as well but in future I will review here and another popular review site so I know my reviews will remain no matter how good or bad my experience.”

Trustpilot 1 star review on 27th July 2023

Helpful Report

Posted 1 year ago

“I wrote a negative review about Bradford Exchange on 22 November 2022, who had refused to provide refunds for two returned items despite their full 365 days refund guarantee. I wrote it off as a bad debt after chasing them for months to no avail. I didn't amend the review since I wrote it. Shockingly, without warning, Trustpilot removed my review on 26 June 2023 citing they "couldn't verify its authenticity, and on that basis, we’ve removed your review from our platform". Trustpilot indiscriminately removed reviews because they couldn’t verify their authenticity, and their software has flagged the reviews for having unusual features or suspicious patterns. (Ironically, they never provide consumers with proof for this claim) While all the positive reviews go unchecked since there is no need to verify their experience. There is no point in emailing proof, their content integrity team will blatantly ignore it, and I have not heard back from sending them proof of my experience.”

Helpful Report

Posted 1 year ago

“Trustpilot does like real reviews. I posted a review about job search engine. Told it has been removed. Yet again in favour of them paying to take of bad reviews. All reviews are totally fake especially 5 star. Does not relate to anything what people say.”

Helpful Report

Posted 1 year ago

“I used to love Trustpilot and reading the reviews to help make a purchase decision but the past few years, that platform has gone downhill badly. I've had an account for almost 10 years and I've contributed to around 130 reviews. Albeit, most of them are bad reviews because the truth is, many of the retailers I've dealt with had ripped me off or played me in some ways; now it's more prominent with Chinese websites pretending to be legitimate American brands. But Trustpilot has lost my trust as a reviewer and a reader. In my opinion, NO ONE should have to verify their identity to write a review online. Order number, order confirmation, your name or screenshots should be fine but asking someone to upload their ID with their personal information just to write a review is ridiculous. This platform is so concerned about people putting fake reviews meanwhile there's plenty of scamming websites out there with 100s of fake positive reviews that Trustpilot never removes despite I've flagged them multiple times. However, once the company/scammer flags YOUR honest review, Trustpilot suddenly asks for a boatload of info to "confirm" your experience. Just because I didn't order from a particular business, doesn't mean I didn't have an experience with them. E.g., if you use software or a tool at work but you're not the one paying for the subscription, are you not allowed to share your negative experience on Trustpilot? Furthermore, upon providing info to Trustpilot multiple times to keep my negative review up on a scammer one who was recently on the news after being caught by the FTC themselves, Trustpilot never deleted the fake positive reviews but kept pestering me to provide info for my negative experience. It's ridiculous. They've done this to me 3 times and I've been an honest contributor for years. This is one of the worst practices Trustpilot has suddenly started the past years. Yes, I understand competitors can be ugly and leave fake reviews, but that's the cost of doing business and for my business, many people left me unjustified negative reviews too. I just respond to them nicely and move on. The only ones I ever report are ones that are intentionally obvious spam or ones with racial slur/hate speech or non-related gibberish. Yet those reviews aren't removed but a detailed 2+ paragraph review detailing every aspect of an experience is deemed untrustworthy to Trustpilot!”

Helpful Report

Posted 1 year ago

“I raised issues with Gmail via trustpilot. My review was taken of. I can't login to old Gmail account. It was hacked even left review via Google play about this nothing done. Also contacting problems this did nothing at all. Google is unriable. With old account hacked brides from Russia, special deals on medication etc all in dollar signs. Plus loads more nothing was relevant, other people I know had the same issues problems. Gmail is unreachable for support, feedback does nothing.”

Helpful Report

Posted 1 year ago

“I don't write reviews often only when it's amazing experience or really bad. But I realised all my bad experience was removed on Trustpilot, several times I sent a proof of experience, but reviews never been published!”

Trustpilot 1 star review on 27th June 2023

Helpful Report

Posted 1 year ago

“As trustpilot goes nothing good with them. A work search engine for a very long time poor, suddenly has improved. As for this particular job search engine found it unreliable, showing jobs that don't exist. Plus fake jobs contacted them about this. No satisfactory response they closed my case down. Now do not use trustpilot or this particular job search engine.”

Helpful Report

Posted 1 year ago

“They just protect scam companies and delete honest reviews from customers, they also prevent you leaving any negative reviews for trust pilot on there so they have no integrity at all, they do not have any issue with fake positive reviews for the same companies but delete anything that the companies do not like so the reviews on there cannot be trusted”

Helpful Report

Posted 1 year ago

“Every time i write a review on TP they just delete it from public view. Even when I write a short positive review. here is 2 reviews i wrote and got deleted.. eXcellent service (as always) by Novatech eXcellent service (as always) by Novatech, I sent plenty of emails asking so many questions, but Novatech was great and very helpful. So I went ahead - I placed an order for a new Mobo, CPU and paste, 2 x RGB Memory sticks. Ordering was easy. I was kept up to date about my order. Everything arrived in good health via DPD and on time. Thanks all at Novatech for support, help and Items. The build is done and running nice, faster and love the case (RGB on case and memory sticks looks really good). Very pleased and will be back soon for that new graphics card I now want. I will try to write a positive review I will try to write a positive review, but trustpilot has been deleting my last 3 positive reviews for novatech even after we emailed proof to them. So I ordered a graphics card and help/support was great. Ordering was smooth and I was kept informed from ordering to delivery. Even dpd kept me up to speed with my order and arrival time. Very pleased with novatech and now my new build is done. Thanks to all at novatech. Date of experience: 18 June 2023 so why are they being removed or deleted? I have asked TP but they are so stuid, corrupt, brain-dead morons. Thats as far as it goes every time. I have send TP a copy of proof to them and still nothing. Something clearly is not right about trustpilot or how it's run. I think it's down to Corruption.”

Helpful Report

Posted 1 year ago

“If you write a negative review about Trustpilot on Trustpilot guess what? It gets removed. I've also had a review about a company removed despite providing a receipt to Trustpilot. Trustworthy? Nah. Nothing like it.”

Trustpilot 1 star review on 13th June 2023

Helpful Report

Posted 1 year ago

“It should be 1 star! I have been a client of TrustPilot for almost 10 years with my business. At first, when the company was now very well recognized in the UK, it was a pleasure to work with them. However, it has been quite the opposite experience in the last few years. I don't know what's happened. The company is only money orientated, and the customer service is shocking. Were forced to stay another year even though I don't trust this company any more. Made an official complaint over two months ago but still have not received a reply. If a customer wrote a complaint about my business in a personal way I did, I would be embarrassed. Clearly, not the same can be said for this company. As a small business, we got quoted x 3 times the fee for the year with no extra value added. Celine could not get on the same page and explain the reason for the increase other than the company has a cost for advertising. After months of negotiation, she refused to extend the contract for lower fees, so we got automatic renewal at the same price. The whole experience has not been a pleasure to do business with. My business has not been appreciated over the last decade, and I was made feel like a complete waste of time and not valued at all - don't do it! There are other companies we decided to move to that offer outstanding innovative services for fracture of the fees charged by Trustpilot. So here is my advice to Trustpilot - Listen and value your customers because you never know what will happen.”

Helpful Report

Posted 1 year ago

“Trustpilot is a site that supports companies, not customers, and you know why? because I don't verify positive comments, what's the problem of making several accounts for the company and writing positive comments???”

Helpful Report

Posted 1 year ago

“I bought a ticket, and then i try to refund because i realize i dont need it, so i clicked on refund, but key somehow autoopened so refund wasnt possible even thru their support! Thats a not experience what i want to know”

Helpful Report

Posted 1 year ago

“They allow scam reviews to flood their website with thousands of 5* reviews, and they get accepted because the reviewed company has bought the reviews. Single real 1* and 2* are flagged by the company as not real and removed. Trustpilot is not a trustworthy review website, no matter how they think they are seen. I will never publish one other review on that bogus site.”

Trustpilot 1 star review on 11th May 2023

Helpful Report

Posted 1 year ago

“Paid for service offering businesses good reviews to boost sales... ie ... fake reviews. And deletion of real but negative reviews. Its rather twisted they call themselves Truspilot, its a bought n paid for scam”

Helpful Report

Posted 1 year ago

“This company is, if not the worst, it is one of the worst review platforms available to consumers and companies. I have a business and I have around 22 reviews on trustpilot, a third of those reviews were positive and the remaining were bad reviews. After checking these bad reviews I have realised, following cross referencing with company records, that these bad reviews have not been left by any of my customers. I have emailed them about this to inform them and did also inform them of the potential for a slander lawsuit. The reason for this being is not only am I not familiar with the majority of the people that left a bad review, BUT I ALSO HAVE NOT CLAIMED THIS PAGE AS BEING MY BUSINESS!!! However this can easily be located on their website when you type the company name in, which also has my company logo on their website which is not authorised by myself as then being able to use the company logo which is copyrighted and reserved. So the outcome being is that the slanderous fake reviews left on their website with regards to my business, infact damages my businesses reputation. Luckily I am an industry leader within the field I work in, but I do feel like that if the reviews were more Truly reflective of its reputation then I would not have had to deal with phone calls from potential customers who have read these reviews and decide not to proceed or do business with my business because of it. I I have instructed our PR officer leaving this review with regards to trustpilot, on any and all platforms that they find. USE TRUSTPILOT AT YOUR OWEN PERRAL!!”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.4 based on 2,821 reviews