Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 885 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 885 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Jonathan

Deanna Caver

Raphael Winn

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good luck trying to get any account information changed. So far I have been locked out of my account for 4 months - due to just an email change I was attempting to make. Horrible CRM process and platform!”

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Posted 1 year ago

“Never use this company. I have a fraudulent claim and am required to pay $500. Unethical business practices.”

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Posted 1 year ago

“I rented out my car on TURO, and unfortunately, the guest returned the car with significant damage to the front bumper, one hour away from my location. Since the rental period ended at night, I had to retrieve the vehicle the following day. I promptly filed a claim with TURO, providing all the requested documents, including original photos and an estimate from the repair shop. This incident occurred on March 20, 2023, and to my frustration, the claim is still pending as of today, May 19, 2023. Just today, TURO informed me that they are unable to prove the incident, and if the guest denies responsibility, they will not cover the damages. From this particular incident to another instance where a guest damaged my steering wheel, I have incurred more financial losses on this platform than profits. TURO should prioritize taking care of their hosts, as without us, their business would not exist.”

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Posted 1 year ago

“Turo you must condone racist activities. Please revamp some rules because it's hard when you take money up front then for some unexplained reason host cancels and only get credit. What happens if unable to find car due to the color of your skin after getting extra insurance. DO NOT RENT FROM LAUREN/FLOYD KNOBS INDIANA.”

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Posted 1 year ago

“I booked a vehicle for 3 days for a total of $195. In day 2nd I decided to extend the vehicle for one extra day. Once I got back home I found that they charged me $120 for that extra day. I called turo and they indicated that the extension gets charged at a higher (much higher!) price than the original booking. I will never book again with these crooks!”

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Posted 1 year ago

“Turo added 127 dollars in fees at check out. So I didn't checkout. Ridiculous”

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Posted 1 year ago

“Been cancelled TWICE in two weeks minutes before my reservation by “5 star hosts” after paying $1000 to use a car for like 30 hours. Definitely not 5 stars. You should allow reviews when a hosts cancels. You are misrepresenting the servicez I will likely not use this service again.”

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Posted 1 year ago

“Terrible service We rented a car. The pictures before we drove away show clearly the tire was not road worthy. When we returned the car in the same condition, the site made us pay for the tire Completely unfair to the customer.. I would never use this site again”

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Posted 1 year ago

“Worst company every time I booked a ride there will be an issue fro customer support side. I charged my card and never refunded.”

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Posted 1 year ago

“Signed up for Turo and my account was banned after looking at cars for a couple of days. Never even used the service. Thank you Turo!”

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Posted 1 year ago

“It started out a good experience. I was a bit leery about the person we were renting from because the SUV was significantly under priced compared to others on the site. But the trip went great, until we turned it in. We were charged a cleaning fee for items that are very specifically stated as exceptions to the cleaning policy. They are siding with the host. I feel the host probably does this often. He waited until we gave him a five star review and then made his claim. This is how he makes extra money. Disgusting on all accounts.”

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Posted 1 year ago

“Rented an old car (2009 Hyundai Elantra) that overheated, had over 150K miles, was poorly maintained, check engine light on. The owner barely inspected The vehicle after the previous renter returned it and two of the rear tires appear to be low but he said he didn’t have time to check it so after only driving the car a few miles (I paid for 2 days) I came out today the car was to be returned and I had a flat tire and Touro authorize the owner who took it vantage of the situation to charge me over $100 for a tire replacement -the tire was seriously worn out to begin with. They would not budge on this. They allow you to be scammed. I disputed this but to no avail. Avoid this company. Any other rental car company would have looked out for us; we even bought insurance-this company could care less. We will never use them again.”

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Posted 1 year ago

“I have rented several vehicles through Turo, and it has always been a smooth experience, and I’ve met some wonderful hosts. However, if there is a problem with your account, or they make an error, you will spend hours on hold, navigating automated answering machines. If you finally get a human, you’ll be lucky and then ultimately be transferred to or three times during the process they will probably hang up on you.. when you finally get a “supervisor”. You’ll be lucky if they have a minimal command of the English language and you’ll be lucky if they could navigate a correction or a refund on your account. Horrible customer service dept. Great cars & very nice hosts.”

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Posted 1 year ago

“Worst rental company, I do not recommend using this app at all if you are planning to rent your vehicle. Extremely long delay of response, even for emergencies (1-2 weeks +...) over charge of commissions for platform use (50%...) skinny payout for hosts /partially or dont refund damages caused by guests to host vehicles which makes host paying for incidents caused by users... Recurrent technical issue making it impossible to log in & Turo support replies 1-2 weeks later or not at all. bad service toward host. Turo should definitely get inspire by Airbnb to prioritize hosts and make them feel respected at least by responding in reasonable delay, pay them fairly & do not taking advantage of incident by charging guests & dont paying hosts for repair fees. Please read forums and reviews site which expose many horror stories about car loss & very wear policies of Turo again... Best luck”

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Posted 1 year ago

“good daily rates, easy access, no rental line.”

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Posted 1 year ago

“AFTER CHECKING OTHER RATES AND CAR RENTALS I noticed turo is more expensive, For example, I wanted to rent a car with turo, I have to get a uber to get to all my car rentals with turo, number 2 , I wanted to rent a car for to 2 days which was 25 dollars a day, the total came out to 152 .00 dollars after checking numerous times, I was able to rent a car less with, the popular car rental like avis, hertz and so on, especially since I am a veteran, turo hits you with too many bull rates, to be honest, this company is more of a scam, I highly recommend customers to rent with the regular car rental”

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Posted 1 year ago

“Would highly recommend this company, great prices and friendly people. They went above and beyond to make sure our needs were meet. We needed a 7 passenger vehicle at last minute and came through for us.”

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Posted 1 year ago

“My accident happened on Thursday December 29 2022. It involved a Turo associate. This associate damaged two other cars and totaled my car and the car he was driving. He hit my car so hard that it was pushed on to the sidewalk. No one was in the car at the time. The limited liability for all this damage that your insured customer will pay is $5000.00 that is to be divided among the three victims This is unacceptable. Your company rents out to people who have a history of car accident. This man had and has made my life a miserable hell trying to get to work and doctors appointment I bought my car in August 2021. Paying $11k for the car. My car was Chevrolet equinox 2011 with about 95k miles. This car also had new tires which was purchased in December 2022 for $1,123.23 from Town Fire Tire in Everett Ma and also the senors with fixed $450.00. There is also the towing and storage that I cannot afford at Andy’s Malden Ma.”

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Posted 1 year ago

“Not worth the stress and deception. My rental experience started out by being charged $65 to leave the airport parking lot - a fee the owner did not tell me about ahead of time. Windshield was impossible to see through. Owner was unresponsive. The biggest problem though was getting charged $250 for a smoking fee without any notice. I have never smoked a cigarette in my life. (Look at the attached photos to see the "proof" they used for smoking. They are pictures of a total of flakes of dust and debris.) After charging me the smoking fee, the owner ignored my messages asking why she did that. I was able to contact customer service (very difficult to get a hold of) and they determined the photos submitted as proof for smoking definitley did not fit smoking violation criteria and should be reimbursing me the money in a few days (hopefully they follow through with their word). However, because I fought the smoking violation, I have been banned from the app (I have attached screenshots of the email conversation in which they decided to ban me from the app so you can see the customer service vibe) The deception they use for ratings on the app and internet is wild. The app is average rated 4+ stars, but here the rating is clearly lower (1+ stars). The person I rented from used the same type of deception, a series of reviews she clearly paid for (as they were posted in the same day or short span of days) to inflate her rating. That level of deception on the company-level and individual owner-level is indicative of scamming. I would not recommend going through this headache. The "savings" are not worth it and will end up costing more time and money than your standard "big" rental agencies like avis, alamo, etc.”

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Posted 1 year ago

“Turo is horrible they did not even warn me about checking my credit I have a freeze due to work in progress in my credit they went ahead and checked violating everything credit check law that has been set in place by Congress to my 25 million viewers on google maps and social media please do not use this unethical platform to rent cars instead book using the engines I offer in Smart Travelers group in Facebook or see other options at https://beacons.ai/rychernandez Or my social media @rychernandez”

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Posted 1 year ago

Turo is rated 1.3 based on 885 reviews