Turo Reviews

1.3 Rating 816 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 816 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Turo deliver? How long does Turo take to deliver? Does Turo deliver on time? How is accuracy and good condition of items delivered by Turo?

Returns

How is Turo returns process?

Customer Service

How can I contact Turo? How quickly does Turo resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Turo.

Visit Website

Got a Question?

Ask a question regarding Turo

What's your name?

What's your email adress?

So I recently purchased a vehicle off of Turo and spent almost $500 for a vehicle!! I thought everything was fine and that my vehicle was secured after making my reservation , confirming everything with the host, and everything else required. After everything was said and done , Turo shut my account down without any explanation whatsoever!!! So now I’m out of $500 and have no rental car!!! They have yet to issue me a refund or even a reason as to why this has happened. I’m so frustrated and don’t know what to do about this situation!

Helpful Report

Asked by Kortez west (10 months ago)

How can I be assured my credit card information is safe and not being given to others or hacked?

Helpful Report

Asked by Rita (2 years ago)