Turo Reviews

1.3 Rating 791 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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So I recently purchased a vehicle off of Turo and spent almost $500 for a vehicle!! I thought everything was fine and that my vehicle was secured after making my reservation , confirming everything with the host, and everything else required. After everything was said and done , Turo shut my account down without any explanation whatsoever!!! So now I’m out of $500 and have no rental car!!! They have yet to issue me a refund or even a reason as to why this has happened. I’m so frustrated and don’t know what to do about this situation!

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Asked by Kortez west (9 months ago)

How can I be assured my credit card information is safe and not being given to others or hacked?

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Asked by Rita (2 years ago)