Turo Reviews

1.3 Rating 791 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Turo returns process?

Helpful Report

(3 weeks ago)

Greater than 87% of reviewers feedback is Turo returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ But here is the part that really screws you over, when he returns your security deposit he doesn't return the sales tax, just the initial $200, so you are already out $27. ”

- Anonymous

“ The car was scheduled for return at noon, I dropped car off at 12:42, well within their own policy for late returns, 2 hours btw in case you didn't know (see attached). ”

- CJ

Turo Reviews

Returns - Difficult