Turo Reviews

1.3 Rating 925 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How do I contact Turo?

Helpful Report

(3 weeks ago)

You can contact Turo by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

77.50%

Industry Average

“ Costumer service is the reason why I'm giving 5 stars the agent was super nice and helpful rebooked me and covered additional fees. My first host was Evan's Mazda in Honolulu and he was rude and arrogant this was my first time and I had questions I have screen shot of his response to all my questions ”

- Anonymous

“ This was an amazing vehicle. Very friendly and responsive customer service too. ”

- Nubia

“ Turo as a company is absolutely incredible. They go above and beyond to help you in cases where your driver cancels last minute. I spoke with several different customer service reps and each one was amazing. Thank you, Turo Team! ”

- Moriah

Turo Reviews

Customer Service - Good