Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.86

1.9 Rating 393 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

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Metrics

1.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t bother showing up. Didn’t bother calling to say they were not able to make it. Absolute farce since Halfords bought them in 2019... After speaking with customer service I was advised they were not able to get the tyres to the fitter. So... Tyres on the drive are taking your money based on commitments they are unable to fulfil. (take your money and run). Customer service is a Joke. I was waiting over 40 mins before I eventually hung up (last night). This can be explained by the fact that; the service desk they operate ( and is key to delivering quality customer service) has ZERO Service Level Agreements (SLA's) in place for answering calls, progressing issues etc. In short: I've never come across a service desk which operates without an SLA, ever.. (I've been involved with them for over 15 years). I asked to speak to a manager 3 times and had to basically argue with the guy to actually speak to a manager. Then I was put on hold (at which point I assumed he would be getting a manager)... He returned on his own saying that he was not going to be able to transfer the call to the manager as my request didn't warrant it! Absolute sham of a company.”

Helpful Report

Posted 3 years ago

“I ordered two tyres for my car after an MOT advisory. Prices were competitive and at just 50p for the driveway install, it seemed like a no brainer. The installer arrived within the promised time slot, he was friendly and polite and got the job done within about 20 minutes start to finish. I am very happy with the service, and would use them again.”

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Posted 3 years ago

“Great price and worked perfectly. The technicians are polite and get the job done ASAP.”

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Posted 3 years ago

“Got 2 New tyres, within 3k miles they were bald, I've had to buy another set in order for them to send the others off for testing, 3 month turnaround I was told, now getting on for 6 months, several conversations with them, seems like they didn't send the tyres back to the supplier when they should have and now its just delay after delay with no actual reason.”

Helpful Report

Posted 3 years ago

“Tyre fitter damaged both alloys complaint made and no response from anyone regarding this shocking service received”

Tyres On The Drive.com 1 star review on 9th July 2021

Helpful Report

Posted 3 years ago

“Rubbish service Ordered a replacement start stop battery online to be fitted on the drive as my battery was flat. Came out fitted a new one. Two weeks later out shopping, returned to my car it wouldn’t start. Called out rac - who advised tyres on the drive had fitted complete wrong battery and it was hanging loose. This could have been extremely dangerous had it happened whilst driving. Emailed tyres on the drive numerous times now asked for rac report which I sent. Had no further correspondence. Terrible customer service - no acknowledgement for the fact this could have caused an accident. Rac engineer said the person who fitted the battery would definitely have known it was the wrong one. Obviously didn’t care. Definitely won’t be using you again 😡”

Helpful Report

Posted 3 years ago

“I completed my order 11/5/2021 and… I completed my order 11/5/2021 and thought great that’s a good deal. Every time I arranged a date and changed working commitments and social commitments I was dropped in by Halfords the morning of fitment. This went on several times until I asked Tyres on the drive if they could get the tyres first then contact me with fitment date as they said the supplier didn’t drop the tyres off on the morning of fitment. Tyres on the drive stated they could only arrange fitment dates and if the supplier does not drop the tyres off that day there is nothing could be changed they went onto say there was no guarantees this would continue to happen where they were cancelling me. I asked for a refund and after about 10 hrs of my time and phone calls speaking to several different call handlers and being promised over 3 weeks I would receive my refund. We are now 7/7/2021 and a call for over 45 minutes with no answers to why I haven’t received my money and once again promising I would receive this in 3 to 5 days however after speaking to a manager Melissa on the 1/7/2021 who promised the same information this whole experience has got me stressed and exhausted with still no £650 refund into my account. This is the worst service I have ever had in 48 years of my life and would never recommend anyone to use tyres on the drive and after being a customer of Halfords for decades I will never use the branches again. Deplorable Service”

Helpful Report

Posted 3 years ago

“Ordered a air con regas , they cancelled it twice , he came yesterday but his machine was broken , now trying to ring them yet again....hopeless”

Helpful Report

Posted 3 years ago

“Mobile Fitter Refused to Correctly Install Stop-Start Battery I purchased a new Stop-Start battery for my Octavia from Halfords to be fitted by TyresOnTheDrive. The fitter who came was intent on fitting the battery as quickly as possible. He did not use a battery saver during the physical fitting of the battery to maintain the settings of the car's stability control system etc.. When the fitter had physically installed the battery, he asked me to start the car. This I did. The car reported errors with stability control system etc.. To be expected due to the battery disconnect. The fitter sat in the drivers seats and turned the steering full left, then full right lock (more on this later). This reset the stability control system etc.. That he left grease on the steering wheel and bits of the trim is probably knit-picking. I then asked him, are you now going to code the battery. He said, no, doesn't need doing, job is done. I asked him why? He didn't answer and seemed affronted that I had asked. He left. If a stop-start battery isn't coded (this requires connecting a PC or bespoke electronic device to the car's engine management computer and changing some values so that it knows that a new battery has been fitted) then the long-term life of the battery can be impacted and there is a possibility of alternator damage. I contacted TyresOnTheDrive by phone and explained the situation. They were very quick to say that they would return the fitting fee (after I had asked why they charged £10 more for fitting a stop-start battery if the routine fitting was just the same as for a standard battery). She contacted a manager who said that the left-lock, right-lock action (see third paragraph) had automatically coded the battery. This is fundamentally incorrect. It resets the stability control etc.. but cannot code the battery. In subsequent email backwards and forwards, TyresOnTheDrive stuck to their line that the left-lock, right lock had automatically coded the battery; I was welcome to take to the Skoda franchise for a second opinion. My request for an another fitter visit to complete the job and code the battery was met with a refusal as they said the car was running (this is not the issue). My final message to them so far was to asked whether their fitters are actually able to code stop-start batteries? I got no answer to this. So the upshot is that I am taking the car to a local garage tomorrow to have the battery coded. I thought that having TyresOnTheDrive fit a new battery would be convenient and time-saving. This has proved to be anything but the case. The experience with, and attitude of, their fitter was unpleasant and I have had to spend a considerable amount of time sorting out getting the job done properly. I should have checked reviews of the company before using them and had I have done so I would not have used them. I am not the only person this had happened to and from my communications with them they do not actually seem to understand what coding a stop-start battery entails. To sum up, please exercise caution and consider carefully whether you want TyresOnTheDrive to fit a stop-start battery to your car. UPDATE: 2/6/21 Took the car to a local specialist. The car would not accept the coding for the battery supplied from Halfords. The garage spoke to Skoda and determined that the battery was incorrect for the car. I arranged for them to supply and fit a new battery. I subsequently contacted TyresOnTheDrive and asked for a refund on the battery they had fitted and to come and pick it up after the garage had fitted and coded an appropriate battery. The pick up was booked for Wednesday 9th June. 5/6/21 Text message received saying that TyresOnTheDrive would be arriving on Sunday to pick up the battery. What? I checked the on-line tracking and found that, indeed the appointment had been changed to Sunday for whatever reason - certainly not at my request. 6/6/21 Another call to TyresOnTheDrive to have the battery pick on Sunday cancelled and moved back to Wednesday. Yet more hassle and time wasted.”

Helpful Report

Posted 3 years ago

“Arranged appointment with Tyres on the Drive and paid via credit card. Received confirmation texts and email. On the day got phone call to say technician phoned in sick and there was nothing they could do and they wanted to rearrange. Told them no point as I needed the car for 12pm (had paid for an am appointment). Asked for refund. Will let you know how quickly I get the refund Not happy at all.”

Helpful Report

Posted 3 years ago

“Having order 2 tyres for caravan fitter came Thursday as arrange told me cant do it due having band arrange for today fitter turned up he also he could not do them not trained been waiting for a call back now 3hours l am not happy”

Helpful Report

Posted 3 years ago

“What a total rip off! Fitted two new tyres to my caravan because my previous tyres were five years old. Didn’t realise until after the guy left that the tyres he fitted were dated 2019 so being two years old. When I complained about this scam I was told to read the Halfords small print. They can fit tyres up to two years old because that’s their policy. Thank you Halfords I will no better in future.”

Helpful Report

Posted 3 years ago

“Beware using this company. I arranged for a new battery to be fitted. The one they arrived with was not a Halfords battery as ordered so now the guarantee is with a subsidary company 'Tyres of the Drive' not Halfords so you cannot go into a Halfords shop if there is a problem or to replace. The new battery needs to be registered with the cars engine management system which they failed to do and now the car locking system does not work correctly with other faults likely to follow as the car thinks it has an old battery. I will never use again.”

Helpful Report

Posted 3 years ago

“The fitter did not have the tools to do the work properly and I ended up with only three tyres fitted and two TPMS valves damaged. Unfortunately I was misled into signing a disclaimer form which I was told was for something different to what I was actually signing for. My mistake, so no recompense at all even though it was obvious he made a mess of things.”

Helpful Report

Posted 3 years ago

“Turned up with Bridgestone tyres that where 6 and a half years old for my caravan. Bridgestone tyres are only guaranteed up to 5 years and where older than the tyres I was replacing. This was illegal. All you get is a sorry and money back. Time off work doesn’t count. Despicable service, do not lyse”

Helpful Report

Posted 3 years ago

“Really happy with the tyre replacement done by Steve and Sam. Clearly pros at what they do, was called whilst they were on their way and once they arrived. Very proffesional, no fuss and completed the work in around 10 minutes. Cheers lads.”

Helpful Report

Posted 3 years ago

“This actually happened, no word of a lie...2 tyres fitted to front wheels last week that needed to be rebalanced as the balancing machine was faulty! 2 new rear tyres due to be fitted on Monday however original appointment cancelled as fitter was ill, this happens so fine. Second Appointment the next day cancelled as the tyres hadn't been ordered, blatant lie as they were due for fitting the previous day. I had said that if the fitter was not with me for 5.30pm then I couldn't wait so I would be happy to rearrange fitting for the next day. Was not told anything until the fitter turns up at 5.45pm as I'm leaving work. He then has to wait 1 hour for tyres to arrive from Worsley in a separate van! Rebalances front wheels that were off, thanks! and then eventually finishes rear tyres when they arrive at 19.25pm! Offered £25 compensation and £20 off my next purchase (which will be in about 2.5 years when my tyres need changing on my next lease car!) Absolutely unacceptable however they have quoted at me..."The Company is not liable for compensation for inconvenience suffered if your order is cancelled or rescheduled for any reason." So I am lucky to get anything back. I've just spent over £600 on 4 tyres as well! Loads more to this story but you get the picture. One thoroughly disappointed customer who will never use Tyres on the drive again. Moral of the story, go to www.blackcircles.com”

Helpful Report

Posted 3 years ago

“See what they have done in my car . They couldn’t find correct live point to fix the dash cam . They don’t have instruments. If you have a brand new car you may have to worry to fix by them . Because after they done the job you may find a lot scratches and damage everywhere in the car . Please see my pictures. My car passenger side was spotless. What they have done . They don’t use any clothes or gloves when they touching your car . They must use clothes so they don’t scratch your new car . Actually they don’t care . They will brake if they need to do the job . See all the scratches in everywhere. It all made by them . Still they couldn’t finish the job by two appointments. See scratches and spot damage in my passenger sit . Please See video about drawer not opening properly and shakes. It was totally smooth before . Now it just drop straightway. They both struggle 30 min to put the drawer in correctly and they even put force . I was there. When I have complained about these scratches and damage done in my first appointment, he refused to do the job and the guy told me he is going for buying a drink and never came back .and told his manager will call me and never call back . They don’t care about your time and car. When I have called them about that issue they are saying they are investigating. But what about fitting the dash cam? I took two days off from my work and lost around £450 salary to fix the dash cam. Now I have paid for dash cam but not fixed yet. on top of that my new car got a lot scratches and a danged drawer. I just brought it 10 days ago from Nissan showroom .”

Helpful Report

Posted 3 years ago

“Absolutely shocking. Finished work early to ensure I was home for 4 as my appointment was between 4 and 6. Waited till 6 and phoned to find out when they would be fitted. After being on hold for 15 mins was told he was about 50 mins away. Waited till 7 and phoned again to be told he tried calling but I didn’t answer. I had no such call. He then decided not to come. I was on the phone for over half an hour trying to sort this out. And they can’t fit them tomorrow either. So that’s over 3.5 hours today, wasted and over 45 mins on the phone. Will never use them again”

Helpful Report

Posted 3 years ago

“In addition to my previous review, not only did one wheel nut fall off my car after the tyre replacement by this company nearly causing a serious accident, when i then took the vehicle into the garage the technitian then found that 2 of the remaining wheel nuts were also loose and had not been fitted correctly, this company will kill someone if they keep standards as poor as this, avoid at all costs.”

Helpful Report

Posted 3 years ago

Tyres On The Drive.com is rated 1.9 based on 393 reviews