Souq.com Reviews

Name: Souq.com
Rating: 1.44

1.4 Rating 263 Reviews

9 %

of reviewers recommend Souq.com

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Metrics

1.4

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Souq.com 1 star review on 23rd September 2024

Liza

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly I was a souq.com loyal customer and this had change the last week due to the worst experience ever. My family and I have spend more than 5000 aed on all sort of items, that being said we had many issues. One of them was the wrong delievered items. The items we wanted were apparently out of stock but not mention on the website and they didn t even call us to let us know or ask what we want to do. What they did is that from their side they did put other articles telling us that if we are not happy we can return it and that they cannot do anything more. I asked them also that i wanted to speak to the manager and the customer service confirmed me that he will call me the same day and now I have been waiting for the last 3 days. They are ignoring my demand. This is really bad and unprofessionnal. I don t know if this happened after they have been taken by amazon but souq.com really went from being a 5 stars customer service companie to less than 1 star. Really dissapointed.”

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Posted 6 years ago

“Never buy from Souq.com. Fake and counterfeited products are delivered at the end. The actual product and what mentioned on website is not there.”

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Posted 6 years ago

“Disgraceful service. The delivery schedule promised is not the case. I had to call 5 times to track an order to hear the same today will be delivered nonsense. 6 days later Still waiting. And the customer service staff are absolutely useless. Poor English and rude. I am a big online shopper and I recommend never ordering from souq it’s a waste of time and money”

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Posted 6 years ago

“Absolutely awful. All breaks down at delivery- have major logistical problems which they transfer time delays to the customer. Never once met the one day delivery commitment. Don’t bother- use carrefour”

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Posted 6 years ago

“NEVER AGAIN! NOT SATISFIED WITH THE PRODUCT , VERY POOR QUALITY! I CALLED THE FOLLOWING DAY TO RETURN THE ITEM WALLAH ITS BEEN 2 WEEKS, I KEEP CALLING THEM EVERYDAY EVEN THE QEXPRESS HOTLINE AND GUESS WHAT?? THE ONLY SOLUTION THAT THEY HAVE FOR ME IS TO WAIT - FOR NOTHING!!”

Helpful Report

Posted 6 years ago

“I made an order which wasn't delivered, then got canceled by the courier who received a missing item and canceled it. Souq didn't even brother contacting me or resubmitting the order. When i called them they were extremely rude and unhelpful and said that i actually have to re-order my self. No apology whatsoever.”

Helpful Report

Posted 6 years ago

“Souq is the worst company i ever seen, poor delivery service, they deliver my items to someone else and until now they didn't find out any solution for me its been a half month, as per them we will get call and notifications before our item arrives but no body called me i checked the status it was showing delivered, i escalated to them opening a ticket #15245852 but they will reply with different different statement finally they decided to give me half money which is loss for me i refused to take, then they told me they are doing final investigation i dont know what they are investigating, REQUEST TO ALL!!! do not pay online you cannot trust Souq) it doesnt look like an Amazon company) I will update you guys if they get back to me or if i get my money back BUT PLEASE DO NOT PAY ONLINE rather pay some more money and get your satisfaction and item on same time. WORST COMPANY AND POOR COSTUMER SERVICE they dont know how to reply they will just paste template in email and reply to your email.”

Helpful Report

Posted 6 years ago

“Your delivery QEXPRESS is very very very worse.. And I had to call 5 times for a delivery.. And was not having any any any use.. Still at 8pm I did not received my delivery am still waiting at my office just for ur deliver... And my duty already finished at 5pm 3 hours wasted for your delivery...”

Helpful Report

Posted 6 years ago

“Souq.com never fails to disappoint. Cheap prices that simply arent worth the stress because you'll be lucky if your shipment ever arrives. The worst customer service I have ever encountered anywhere. Still trying to figure out if they take pleasure in giving their customers the run around or if they really are as stupid as they come across. The jury is out. Meanwhile go to the mall instead.”

Helpful Report

Posted 6 years ago

“SOUQ ADVERTISED AS NEW. RECIVED ITEM IN USED CONDITION. CHARGING CABLE MISSING. BOX CLEARLY SHOWS AS A RETURNED OR FAULTY DEVICE. LETS SEE HOW SOUQ SOLVES THIS IN 24HRS.I DO T WANT WAIT 7 DAYS FOR BEGGING AND FOLLOWING UP. I WILL SHARE IT EACH N EVERY TEXT BOX ON SOCIAL MEDIA. IF THEY IGNORE AND DONT PRIORTIZE THE CUSTOMERS THEN CUSTOMERS WILL FED UP WITH SOUQ. MY LAST ORDER 1 MO TH BACK STILL NOT DELIVERED.. 21DAYS OVERDUE OF COMITTED DATE... IS IT A SERVICE LEVEL?”

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Posted 6 years ago

“Had a number of kimwnts where they have taken the order but then not able to fulfil. Trying to get a response from customer service is impossible.”

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Posted 6 years ago

“Please don’t loose your time to order anything from souq.com They never delivered my items and their delivery company canceled my shipment... souq only said really sorry we cannot do anything about it... Really so what’s souq’s reliabilty against their consumers.. ZERO I am really disappointed”

Helpful Report

Posted 6 years ago

“Fake products, I ordered Vans and Converse shoes and both of them are fake. Vans didn't have the inner sole stitched not even glued, it just came off and you see the stitching underneath, The Converse, you just it is fake, sole was uneven, inside of the shoes had bumps. How is Souq allowing 2 different suppliers sent fake goods. I would never order from Souq again.”

Helpful Report

Posted 6 years ago

“I would give souq only half a star. Worst online shopping website ever !!! Their delivery service is amateurish, careless and negligent. I spend hours in searching and filtering the products I want, I make the payment to avoid all the unnecessary excuses given by the delivery boys. I wait for a week and follow up with the service agent only realize that each time I call my order is out for delivery. End of the day I don't receive my delivery. Non of the delivery boys are interested in delivering the shipment. Souq doesn't provide the details of the delivery boy (assuming its outsourced). I completely agree that Souq is disinterested in improving. I am deleting my account and never going to order anything from souq.”

Helpful Report

Posted 6 years ago

“I have tried Souq a few times, and can confidently say their delivery service is very unreliable. Three experiences you can expect if you order with Souq: 1. Delivery appears to be outsourced to independent truck owners that speak very little English, so describing a location or delivery time to them is difficult. Maybe I was just unlucky several times in a row, but the delivery people seem to consistently be unable to find even well known places in the Emirates (i.e. The Greens), and this means extended phone conversations in frustratingly broken English to guide them. 2. Souk always sends an auto-SMS message to your phone on the day of delivery indicating you can pay using a credit or debit card. When (if?) the delivery person arrives, they tell you that actually you can't pay by card, followed by something like "Souq website is lying". If you don't have cash, the order is taken back to Souk. (This happened twice to me with large orders that I was expecting to charge to a card.) 3. No delivery person seems to know how to lodge a complaint about the service, and the souq.com website does not offer a clear way to give feedback, so I don't think any future patron of Souq can expect to have a better experience than what I've described. Souq is disinterested in improving. I am very surprised Amazon would lend its name to this production. I will never use Souq again.”

Helpful Report

Posted 6 years ago

“I have bought several items worth more than 1400 on the dawn of White Friday, however, items I longed for did not arrive even after 15 days although I made several calls to a courier company (QExpress) and Souq hotline. Every time the representative told me that the items are kept in the Dubai hub and are about to be sent to Ajman hub before the delivery. This did surprise me as Souq delivered the rest of the items within a week at most. At last, I got a message which says the order was cancelled due to a technical problem and nobody could give an insight about the delays and issues. I got my money back at last, but this experience left a frustrating and disturbing memory. Why an Amazon company such as Souq can have such an irresponsibility and can't handle the issue within the promised time, instead of a late refund and lost discounts, I would want the items I bought.”

Helpful Report

Posted 6 years ago

“I am a registered seller on Souq, have sold about 5 times in last month. Most of my items are registered as Same day delivery. Items are in stock and ready to be collected by courier on the same day of the received order. However, each time I have received order I struggle to get hold of the courier company to collect. They do not come for collection on the day, not even the next day, they take 3-4 days to collect and after they finally do I keep checking the parcel tracking and guess what: it takes another 4-5 days for them to deliver the parcel to customer! Souq perhaps has no understanding what "Same day delivery" means. I have been calling Souq customer service on many occasions trying to get a courier for collection but they are absolutely unprofessional and unhelpful, their customer reps make me feel like I bother them with my call each time. Souq- absolutely horrible service provided to customers, needless to say it damages ours 'Sellers' reputation and business. Please make some serious changes, change your management, employ English speaking people for your customer call center and start appreciating your customers and clients.”

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Posted 6 years ago

“I have never experienced an awful online shopping experience ever in my life. And this is my first time to write a review because I am extremely mad and I would like to share so that no one can ever order from them. So I ordered 6 items and only 4 items got delivered. Keep in mind that it was all paid for. However when I called they didn’t give me a proper explanation, their customer representative is very poor. They do not repose to my email. They refunded back the money for the items that was not delivered and what made it worse is that they only refunded back the money for one item. What about the 2nd one ??? See how cheaters they are. Moreover, one of the 6 items I ordered Was a mascara that turned out to be absolutely fake. Please do not order from souq. It’s a scam and worse experience.”

Helpful Report

Posted 6 years ago

“I have order item made the payment also till now they do not deliver the item. when I try to call and talk I am not getting a proper response. now they are telling item is on cancel list. no one as informed me before. daily two times make the call. i have wasted my time and money”

Helpful Report

Posted 6 years ago

“Pathetic service, followed the order after two weeks and understood that it is delivered some one but no one knows who it is as no contact or ID except one signature recorded. Souq.com says I need to ask every walking person around building who received it. Is this really acceptable service of an Amazon company?”

Helpful Report

Posted 6 years ago

Souq.com is rated 1.4 based on 263 reviews