UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,858 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

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“Did you know Uber eats gives the restaurant an option to switch your order over to a different location? I didn’t until Burger King decided they didn’t want to fulfill my order, it was just one large fry, and so they transfer it to a location 35-40 minutes away. Once I realized this change I contacted support and they were not only no help but so rude. Instead of letting me cancel my order and get a refund, they wanted to charged me $5 and some change to cancel my order… it’s just a large fry. Each support I talked to just kept sending automated messages when I was supposed to be talking with a real person. And they kept ending the chat while I was still typing so had to keep requesting another chat. They all refused to let me chat with a supervisor and were not answering my questions, specifically as to why a restaurant is allowed to do that without asking. Waiting on the driver to get there to get it and then to come to me my fries would be cold. Also, I did not agree to let the restaurant transfer my order to a far away location.. this issue has made me delete my account with them and I will be telling every one in my family and close friends my experience and tell them to try DoorDash or something else. Absolute headache to deal with and such money hungry business.”

Helpful Report

Posted 7 months ago

“I used this every couple weeks when I have a few extra dollars. I'm disabled and on a fixed income so I can't charge things often. I realized I wouldn't have anybody here to help me answer the door in time, so I canceled that order. It was literally the second the order confirmed, I clicked cancel and it canceled. But the charge never reversed on my accout. So I gave it a couple days to reverse but they said since I didn't contact them within 48 hrs, I'm out of luck. Each time I explained something they gave me 3 different excuses for why they couldn't help me. Losing a customer over $11...”

Helpful Report

Posted 7 months ago

“I’m a driver for Uber Eats. I have never seen so many ridiculous orders. 2 people 20 miles $8.60. The app clearly tells us how long the order should take. 45 minutes, this is just one of the many. I don’t know if the customers are not tipping, or Uber is taking the money, but nobody wins except for Uber. They allow customers to order 15-20 miles away, with no drivers to deliver. We can’t make money going that far. The customers don’t understand we don’t work for free, the base pay is 2.00. These companies are getting rich, and we’re struggling to put gas in our cars.”

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Posted 7 months ago

“There was no order confirmation and no option to cancel the order. Support hung up on me after I asked a basic question. Overall UberEats is a pathetic shitshow of a company and I heavily advise not ordering through it.”

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Posted 7 months ago

“missing drink. Uber did not refund my money despite paying for the drink that I did not receive. Additionally, when i spoke to customer service at Uber Eats to resolve this. I was informed that they would notify the restaurant. I can't believe that it is acceptable to pay for an item, not get the item, and not have anyone resolve this. This is theft!!!”

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Posted 7 months ago

“I am putting one star just to write this review. I use Uber Eats on a regular basis. Until now. I ordered a pizza from a place in the wrong city. I went to cancel it on the site but I found no option. So, I called the pizza place and told them to cancel the pizza. He said I have to call Uber Eats. He knew I was going to cancel it. I immediately call Uber Eats. They refused to credit me after I explained the whole situation. I said I am a loyal customer and have never had an issue. It didn’t matter. I told the supervisor that I will NEVER use Uber Eats again. Sometimes it’s not even about the money; it’s about the principle and fairness. I’m done with them for good.”

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Posted 7 months ago

“The must stupid customer service I ever talked to. They don't resolve any issues. They contacted from one to other one so they waste your time. I will advise all the restaurant owners to cancel their service from Uber eats. After multiple attempts to update my banking information they still tell the same stupid accused that yah we can't change anything. So they don't let you change it and they don't help change it they are so stupid.”

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Posted 7 months ago

“This company refuses to let me order, their prices are way higher than competitors, and their support is terrible”

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Posted 7 months ago

“After being a member of Uber and UberEats for years I am so disappointed. My food has been arriving different of what I order and every time I go to the help tab I am told the order looks correct. Along with a picture proving it’s not correct. Are you saying I went and made my order in the back of a restaurant, handed it to the delivery driver and followed them to my house for them to deliver it to me? That’s exactly what you are saying when you cannot resolve a missing item or even the wrong item. I guess it’s alright with Uber corporations because I will not be spending my money through Uber anymore. No one should spend money through Uber really, it’s become such a ripoff with pricing and customer service. Let’s take our money to actual people who actually care!”

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Posted 7 months ago

“awful exsperience, expensive and half the order was missing”

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Posted 7 months ago

“Absolutely horrible service! I suggest you guys do grubhub or DoorDash! Uber eats is a joke! They can take hours, they constantly switch delivery drivers until one takes the order, and if your order is wrong or unsatisfactory, they will send you through hell to get any kind of refund, or no refund at all! They did me like this 3 times, and 3 strikes your out!!!!!”

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Posted 7 months ago

“The worst customer service, food was destroyed and they never gave me a refund”

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Posted 7 months ago

“Got accepted as a driver just to have my account deactivated 12 hours later for "fraudulent documents" I don't even know what's fraudulent about MY insurance and MY Drivers license 😒 thought it was dumb as hell the other 4 platforms I drive for had no issues with my documentation but good old uber eats. I had issues ordering from them awhile back I should of known it wouldn't be any different trying to work for them.”

UberEATS 1 star review on 12th April 2024

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Posted 7 months ago

“Customer service is not helpful and they steal your money. RATHER USE DOOR DASH!”

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Posted 7 months ago

“Lady called ask for pin said forgot it it. I told you didn’t delivered to me. She said I’ll go back get it and bring back to you. But you said you delivered to me. Plus was in her car over hour I was watching on map. This is very unprofessional”

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Posted 7 months ago

“Worst delivery service I have ever experienced in my life. They took an hour to deliver my food, in the pouring rain, on a BIKE and my food was damaged. The horrible customer service agent who was basically a robot would not issue me a refund since the order "was in process". I really don't care if it's in process the food was damaged and took over an hour to be delivered. I had to fight tooth and nail for a refund and he made me send a picture of the damaged order because he didn't trust me. I asked him if I needed a DNA sample too because that was just ridiculous. They better start changing their horrific policies or people are going to start leaving and going to DoorDash like I did. This customer service agent should be unemployed for how rude and unwilling he was to help me. WORST experience of my life with customer service. Do not use this app unless you don't mind waiting over an hour for soaking wet food and dealing with strict policies for refunds. They do not care about the customer.”

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Posted 7 months ago

“Uber one is a joke and so is the overall company. Nonexistent support so they save money while charging you more. Pure greed. I hope another company puts them out of business.”

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Posted 7 months ago

“I had ordered from Uber Eats $79 worth of food, for some reason the app put the wrong address even though my address is save on there. I tried correcting it but the app said I couldn't change the address and said I would have to cancel. So I did but no refund and the food I ordered went to someone else. Uber Eat refused to assist with this. So I'm out of $79. Total waste.”

Helpful Report

Posted 7 months ago

“Their cancelation policy is total nonsense. I cancelled an order seconds after clicking on it. To this day the order shows in my activity as Cancelled. I placed a second order with the same merchant. Called the merchant to be sure the first order was cancelled and was told it was. When I received my bank statement the cancelled meal cost appeared. I messaged Ubereats and the reply was no refund offered after 48 hours. I replied why was there a charge since the order was Cancelled. I can't obtain an answer. Spoke and wrote to 4 different Ubereats people. Let's get a class action suit going!”

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Posted 7 months ago

“I ordered from Captains Jay's. I was missing missing 10 chicken wings and large order of okra. I was given 5$ credit. Now I'm cautious of using Uber eats because I didn't get the food I PAID FOR!!!!! Uber has money and I don't have my food!!!”

Helpful Report

Posted 7 months ago

UberEATS is rated 1.1 based on 7,858 reviews