UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,838 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first time using this service. ordered food at 1130am. Said it would be here by 130 at latest. at 120 they canceled my order. refuse to compensate me, refuse to deliver the food, refuse to do anything. constantly ended live chat on me with no resolution avoid at all costs. I will be closing my account asap.”

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Posted 4 months ago

“1 star cause there's no lower rating. All I can say never before and never again. I hope your driver enjoyed my shrimp and ribs”

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Posted 4 months ago

“The last 7/10 orders have been an issue. Last order the driver was outside my building and cancelled my $110 order. I won’t be using it anymore. I’ve had enough of this very unreliable service. I’ve had more issues than actually good service. It’s time to move on.”

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Posted 4 months ago

“Bar customer service ufaroo is the worst”

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Posted 4 months ago

“Terrible. I left clear instructions to leave the food outside the house. Instead they waited and then threw away my food and took £30. Not acceptable. Greedy company. Customer service does not care and are rude and dismissive. Do not use them. Deleting the app.”

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Posted 4 months ago

“Trash! Not only they price higher than the real price and charge high fees but rob what is not theirs at the very first chance. If Zero was an option i would have chosen it!”

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Posted 4 months ago

“Awful customer service pretty sure a robot responds with basic dummy commands. Some driver took my food somewhere and took a picture at someone’s house not mine who knows maybe their own house and over even got an apology from Uber so no dinner and took my money done with them. They are a ripoff”

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Posted 4 months ago

“Charged twice for an order by the app, wouldn't offer a refund or credit after following the apps instructions on authorization holds. Just lost this customer (although I'm sure they don't care).”

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Posted 4 months ago

“When I went for pick up the location didn't exist ..uber eats told me they can't do anything about it... later after I was shunted from one location to another . I was directed to another restaurant where the manager threatened me and snatched my phone”

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Posted 4 months ago

“Uber eats garbage. High taxes, horrible delivery service, they cancel your order after you wait over an hour. Worst service ever”

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Posted 4 months ago

“Tried them twice both restraunts on their site canceled order . 45 minutes of my time I'll never get back!!your a glutton for punishment if you use these guys !!”

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Posted 4 months ago

“Took an hour and a half to arrive so I didn’t even get to eat the food because I had to go to work. My sister picked up the food for me and when it arrived the ice cream was completely melted and the chicken looked like it had already been eaten out of and was really poor quality”

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Posted 4 months ago

“If I could leave less than 1 star I would. Terrible service. Terrible customer service. Please don’t use Uber eats. I ordered from dominoes and they were the ones delivering the food. I was told the food would arrive at 12:35, it showed up at 1:20 and I was outside waiting the whole time, calling people, chatting with customer service and no one could give me any info. They also were out of Caesar salad and when I contacted customer service about a refund they refused to give me one. I will never use Uber eats again. DoorDash is MUCH better”

Helpful Report

Posted 4 months ago

“Terrible company with poor customer service. The drivers are ok, but if the restaurant leaves out something or gives the driver someone else's order, customer service at uber tells you to "deal with it" with instructions on how to delete your uber account if you don't like it. Door dash is a much better company”

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Posted 4 months ago

“I was charged multiple times and I haven't received my money back, wait line is 6-12 hours a d it has been more than 4 days and they haven't answered yet, so u could say a long week wait line. Really bad customer service, I will contact my bank for that situation instead waiting to resolve this situation with them..... FOOD WAS GOOD ON TIME AND HOT BUT THE APP CHARGED MULTIPLE TIMES AFTER THE DRIVER DELIVERY THE FOOD.”

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Posted 4 months ago

“Horrible. Menus are unavailable and condiments are hear say. I just tried placing an order now and got complete BS.”

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Posted 4 months ago

“Ubereats and their drivers are so horrible. They driver today called me and said to cancel my order because the restaurant was closed. Come to fond out, they weren't closed and uberr kept my money. They won't help me because I canceled. They don't care that the driver lied or that I am out $50.”

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Posted 4 months ago

“Waited 2 hours for my food. Food is soggy and cold when delivered. Horrible customer service.”

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Posted 4 months ago

“Horrible experience. I ordered my food paid for food, tip and delivery fee. Person dropped it off to the wrong house. I called uber eats customer service they said they couldn't get a hold of the driver and would not refund me. Leaving me with charges for food I never received!!! Horrible service!!!!!!!!!”

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Posted 4 months ago

“As a driver for Uber here’s some tips Be helpful to the driver make sure you order with 5 mile radius so you can get your food hot leave a tip don’t be cheap If you live in a complex with 100 homes or more use your common sense and meet the driver outside or direct him to you dont depend on gps along But unfortunately a lot of you just because you payed for the service you want everything to be so easy and to be at your door step I hope this will help some of you Treat people the same way you want to be treated just because you payed for something doesn’t make you special”

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Posted 4 months ago

UberEATS is rated 1.1 based on 7,838 reviews