UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,853 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,853 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They been stealing money out my accounts I’m disabled on a fix income”

Helpful Report

Posted 6 months ago

“Food was cold and delivered to the wrong spot! Not happy! Will not be using Uber again! I paid the extra money for priority delivery and food was ice cold! Disgusted with this service!”

Helpful Report

Posted 6 months ago

“Uber Eats suck stating $0 delivery charges and then after ordering there's charges!!!! They're nothing but liars and crooks!!!!!!!!!”

Helpful Report

Posted 6 months ago

“I tried to order some medicine today because i am really sick. I am 20, and in the US you can get cough medicine at 18. so i went out with my id even tho it hurt a lot to go out in the heat and it made my breathing much worse. I get to the driver and lo and behold, i am not allowed to get the cough medicine, because uber eats claims you have to be 21, for medicine. As someone who has a breathing problem with my sickness and has asthma. I am truly enraged about this. It’s unsafe and they refused me service, it is not against the law for someone 18+ to get medicine. I have gotten medicine numerous times myself. I can’t leave my apartment today. Thanks for being the worst service.”

Helpful Report

Posted 6 months ago

“I received my order and items were missing and I paid $50 for two meals. For the forth time in a row Uber eats has told me I’m not eligible for any refund. I asked the customer service support rep why am I paying Uber eats money and she could t give me a Answer, I’m really sorry there nothing I can do all I can do is push a button and if it will let me refund you I can refund you but it won’t!!!”

Helpful Report

Posted 6 months ago

“Delivery driver came and left without calling me or ringing my doorbell. Uber would not give me a refund.”

Helpful Report

Posted 6 months ago

“I ordered food from buzz and Ned's bbq .the ribs were completely undercooked with raw pink meat..I reached out to the health safety food concern team. The sent an email about a refund they never processed. I reached back out again because of this. Instead of taking action with the restaurant and resolving my issue they closed the chat on me..made me wait 5 hours for a response..lied about putting my issue under investigation and so much more.”

Helpful Report

Posted 6 months ago

“Ordered Uber eats as a special treat. It was not a cheap meal as it was $80 total. The driver just never turned up. No attempt was made to call me. We left the door ajar and have a very very loud doorbell and tiny apartment. We had the phone on us at all times. No missed calls, no contact attempts. I attempted to call the driver through the app but no answer...of course. So where is the food? Just blatant theft. Uber eats is currently not responding but has originally stated that the driver attempted to deliver the meal. What an absolute joke. Our family was left without dinner and this was meant to be a relaxing evening. Life has been stressful and this was meant to be an enjoyable evening. This is theft by the driver and should be able to be charged as so. I'll be calling ombudsman tomorrow.”

Helpful Report

Posted 6 months ago

“Ubereats placed a charge on my account and refuse to give me my money back a pack of thieves”

Helpful Report

Posted 6 months ago

“UberEATS is a joke. I order from dunkin and had to wait 1 hour and 15 mins for my order. It wouldn’t let me cancel it. When I tried to request a refund of my entire order they gave me a $4 credit! I don’t want a credit because I didn’t keep the order. I want my money back”

Helpful Report

Posted 6 months ago

“First of all to whom it may concern I live two minutes from a Wawa. I decided to place an order for pick up because I was going to full gas in my vehicle went to Wawa. They said there is no order for pick up not knowing the order went to a different Wawa, I got charged for $12 the point. I’m trying to make is that Uber Eats could’ve let me know the store for the pick up. No, I have to pay $12 and I did not receive the stuff I ordered you is ways to do things better than this. They should’ve confirmed the address for the pick up. All is it they just want to make the money for themselves”

Helpful Report

Posted 6 months ago

“Most of the time ok experience. But when it was bad it was really bad. Not worth the headache. Most recently accidentally submitted an order before being able to remove some items. It was for snacks at speedway. Not food that needed to be prepared. Was charged $34.96 for canceling snacks.”

Helpful Report

Posted 6 months ago

“I was promised a credit on a order never got it noticed on my next order it wasn't there they refuse to fix it. I canceled my membership with the entire month remaining my entire order tonight was really messed up I order 4 days a week minimum they are giving me back $3.47 wtf! And they put in in credits instead of my bank and refuse to fix that. I am going to file a complaint with the BBB and never use this company worthless customer service no supervisors they could care less”

Helpful Report

Posted 6 months ago

“Horrible charge my card I didn't even want the order tried to cancel totally ignored did not Grant promo”

Helpful Report

Posted 6 months ago

“Absolutely never order via these. We ordered German Donor Kabab in Cardiff and it was almost 2 hours before it said was delivered. Never arrived and now have to wait ages for a refund. Refund process an absolute joke. Due to this we won’t be ordering from this restaurant again either. Unacceptable and terrible service.”

Helpful Report

Posted 6 months ago

“I had two orders that I never received that I was charged for. First was a large order for my staff at work. The place I ordered from pushed the window of delivery back 3 hours so I cancelled the order. I was then told the food was already made and charged me. When I tried to get this resolved they told me since the food was made I would be billed anyway despite the 3 hour delay and common sense would tell you that the food wasn’t prepared if the time was pushed. A month later my food just never showed but was charged. I had both charges refunded by my bank but UberEats now is asking for two payments to use them again. Total scam”

Helpful Report

Posted 6 months ago

“Is a Uber eats driver I read a completely zero if I could worst company ever conceived and ran the CEO doesn't care anything about the drivers or customers totally worthless company all they care about is the bottom line and how much they can show the shareholders and how much the CEO can get in bonuses what she got 24 million last year on the back of the drivers by stealing their wages Very badly ran company”

Helpful Report

Posted 6 months ago

“Shame on you Uber eats they charged me for the order it’s not never delivered and the delivery gentleman!!! pick it up after I called Greggs two times to ask why it wasn’t picked up yet!! … I will remove Uber eats and I will never order from them …. I swear I will never forgive you Uber eats or the driver who takes the order and didn’t return it back!!!”

Helpful Report

Posted 6 months ago

“I have spent alot of money with uber. They great when your paying their billion $ industry, but when I ordered my family food, they told me my address was our of the delivery area. I was told I had to pick it up or they was taking my $. I purposely called the restaurant to catch the order. They said it hadn't came in yet. Uber tells me no refund because the food was already being prepared. GOTCHA! Somebody lied to keep my family of 7's hard working $70 to get richer. Smh Very Disappointing 😞”

Helpful Report

Posted 6 months ago

“Was sent food that had visible green mould on. When complaining about the mouldy food they sent a standard response to say they cannot issue a refund. Very poor customer service .”

Helpful Report

Posted 6 months ago

UberEATS is rated 1.1 based on 7,853 reviews