UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,872 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,872 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Alexander O

1095

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Future customers......Don't be uber customers. The delivery service is horrible. The delivery people don't care. The customer service is worse. No refunds and they tell you there is nothing they can do.”

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Posted 11 months ago

“Please please please do not I repeat do not order with Uber eats if you live in a suppressed neighborhood they take forever to deliver your food the drivers eat out of your food and the restaurant send out anything half cooked over cooked just nasty and when you report it to the customer service they are very rude and they tell you that they will speak to the driver smh don’t order with Uber eats use doordash or grub hub”

UberEATS 1 star review on 18th December 2023

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Posted 11 months ago

“the drivers never read delivery instructions. food arrives cold regularly as drivers are clueless. uber eats customer service is horrible and their answer is always sorry we can’t do anything. that is if you are able to even figure out how to contact them and then if you do waiting for someone to even contact you back. is the worst customer service. i always look for what delivery service is offered and avoid anything where uber eats is the only delivery option.”

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Posted 11 months ago

“Uber eats is a horrific, horrible, I wasn’t allowed to say a swearword Delivery never been made, they charged £20 never get back refund. Custome service is bullsith.”

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Posted 11 months ago

“I have ordered food at my workplace (royal blackburn hospital). I put in the notes to ring me on whatsapp but the delivery guy never rang me and left my order somewhere behind the bushes which i never found. The guy just send me picture which could be anywhere, that is so stupid my order worth £45 which i never been refunded Cheap delivery service, never going to order from uber eats again”

UberEATS 1 star review on 17th December 2023

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Posted 11 months ago

“I would give no stars if I could. My order was over 30 mins late and my subs would have been soggy and gross if I did ever get them. My driver was sitting in another city and was not making any progress on my order. Uber eats would not refund me my money for the order. In other words if it’s there fault your order is not taken care of then they will not refund you.”

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Posted 11 months ago

“They bought over half of my order....I called Customer service. The rep was extremely Unprofessional. I never received the other half. I will never use them again!!! I was a loyal Customer. Usually have them deliver my morning coffee...No more!!!!! Do not use them!!!”

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Posted 11 months ago

“Horrible Customer service. They do not deliver what Is promised. Use another service to deliver your items!!!!!!”

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Posted 11 months ago

“I didn't receive two sandwiches and a drink and an order and when I brought this to their attention they told me that my issue did not result in any type of a refund which I don't understand I paid for a service or an item that I didn't get and they didn't give me my money back for those items that I didn't get so they just stole money from me horrible horrible horrible customer service”

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Posted 11 months ago

“Order collected by a male and half the order delivered by a female, when I asked where the rest of my order was, she got verbally abusive. According to the restaurant, this happens all the time, the Uber driver hands it to another driver who take half the order. Absolutely disgraceful ! Be careful Uber Eats, we see you, shan't use again !”

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Posted 11 months ago

“It is finals week and thus I had to order ubereats to continue studying. Eventually, an hour passed and I had not received my food and couldn't focus. I contacted the driver several times to no avail then contacted customer service to see what could be done. They told me I could cancel the order or wait and they assured me it was on its way and that they only hired trusted individuals. I called the restaurant and they said it was picked up over 40 minutes ago and probably stolen. I told this to customer service again and they still assured me it was on my way. I still need my food so I asked if I could have it canceled and receive a $5 compensation so I could expedite the delivery time, and they said no as the $5 is only applied if I would "wait" until my order was delivered. They were entirely unhelpful, didn't listen, and I never received my food. I will never be ordering from uber eats again.”

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Posted 11 months ago

“This is why you shouldn't order from uber eats! I ordered food worth £46 and the driver left the food outside on the door step without ringing the door bell this is ridiculous only offered me a £28 refund”

UberEATS 1 star review on 14th December 2023

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Posted 11 months ago

“there's was no indication if I would have gotten the free wings from the buy 1 get 1 free special from popeyes on the uber eats app. There wasn't an option to even select the type of wings I wanted for free. I didn't receive the extra free wings in the buy 1 get 1 free wings special from popeyes.”

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Posted 11 months ago

“Uber eats is a horrific, horrible, I wasn’t allowed to say a swearword But they are a bullshi* company to work for, they pay peanuts to use your own vehicle to deliver food while they make a hefty profit. You never get through to customer support as a delivery driver they, I work for deliveroo a far better company at least they give you the time of day. One day Uber will be obsolete, money orientated. They never get back to you about any issues you have, so you have to take all the flack it’s a faceless company never work for Uber again. Customer support is nowhere I don’t care about you or your order didn’t care about the drivers they just care about the profit they make. Screw Uber. £3 for one delivery sometimes £2.91 sometimes what a joke.”

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Posted 11 months ago

“Uber eats has the worst customer service of all. Restaurant got order wrong and they want to block me. WTF??”

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Posted 11 months ago

“I placed my order it showed the restaurant preparing it. It stated it had been picked up, it said the deliver driver was 5 mins away and said delivered. I don’t care that I got Uber credit I want to deal with a reliable service provider. I have never not once had an issue with skip the dishes. Very disappointed in Uber eats customer service.”

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Posted 11 months ago

“Horrible I haven’t received half of my order and now uber eats doesn’t want to refund me saying 2 weeks have past although I made a claim on THE SAME DAY. Keep away from this site”

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Posted 11 months ago

“Uber eats service is horrible. Never use again”

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Posted 11 months ago

“I felt as if they don’t give chances that black people I felt as if I called to get help I was automatically looked at as in the wrong I explain my wrongs or errors they still count everything against u if ur trying to drive for them I feel like u got to be white or mix to be considered! They don’t care for ur opinion they will deactivate ur account permanently if u don’t master the app or delivery day one u will never have room to make a mistake they don’t care lost my account right by the holidays and they were so un considerate the fact I’m a single mom out here trying to learn these apps they don’t care to help u learn it they pass u on the phone lines all day as a black person and still be told no ! They didn’t take to proper 2-3 day process for investigations they same day my process by looking at the color of my skin”

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Posted 11 months ago

“Vreselijk. De bestelling is op het verkeerde adres geleverd en ze willen het geld niet terugbetalen.”

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Posted 11 months ago

UberEATS is rated 1.1 based on 7,872 reviews