UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,850 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order for Barcelos engine garage benoni at 14:00 it now 16:28 I haven't receive my food that I already paid for. I was sent the picture that it has been delivered but I don't know where. I've phone the store they said they don't know why my food was never delivered. The gave me the number +27672920102 for the driver who is denying everything according to him he's not the driver .”

Helpful Report

Posted 6 months ago

“I'm started using Uber Eats just a few months ago. Until this week, I was satisfied with the service so I began to place more orders. A couple of days ago, I placed a lunch order. There were no issues with the driver however when I received my order, I found several strands of hair in one of my items. I immediately reported the issue to Uber and requested a full refund. Of course I didn't want the order at all after finding hair in my food. Rather than offer to refund me for the order, they only refunded me for the item that was reported. I told them I would no longer be doing business with them and that I would be disputing the charge with my bank. Needless to say I was pretty disappointed in the treatment that I have. As a result neither me personally nor my job will be doing business with them again”

Helpful Report

Posted 6 months ago

“I had an order that supposed to arrive in 10-25 minutes, but it keeps getting delayed longer and longer. I have now been waiting over an hour for it. The agent I chatted with had given me $2 in Uber cash for the delay but I didn’t agree to it, I told them that I just wanted to cancel but they told me that I’ll be charged a fee if I cancel because of the $2 Uber cash that given, I didn’t want the Uber cash to begin with, I just wanted to cancel the order. The order is still ongoing and I seriously doubt that it will be delivered. This is definitely the last time I order through Uber eats”

Helpful Report

Posted 6 months ago

“Absolutely everything went wrong! My order was late! On opening the Burrito crunch, it was cold. One of the contents of the taco had spilt out into the packaging! Both tacos were cold and stale and the brown bag given to me was wide open!!! I spend over £19 on thos much looked forward meal and Uber Eats deemed a £2 refund was appropriate!! Absolutely disgusting service and customer care!”

Helpful Report

Posted 6 months ago

“Do not trust this company! They are not trust worthy and they will take money from you.”

Helpful Report

Posted 6 months ago

“I have been scammed by ubereats not once or twice multiple times because they deliver me a wrong item or canceld my order but never refund me don't use ubereats just go and buy it or use other app”

Helpful Report

Posted 6 months ago

“We ordered food with priority, the driver Called and i told him again my adress. He just left the Order on the street 700 Meters away from My Apartment. I would Not recommend Uber Eats at all!”

Helpful Report

Posted 6 months ago

“On 5/5/24 I ordered 2 Nacho BellGrandes (it was a BOGO offer), 1 beefy 5 layer burrito and 5 bean burritos. I received the 2 Nacho BellGrandes that were soggy, and 1 bean burrito. The beefy 5 layer burrito and 4 bean burritos were missing. I attempted online thru the app to report and request a refund. I uploaded and sent both the pic of what I received along with the receipt. Still was informed my order didn't qualify for a refund. So I called on 5/5/24 customer service. I was told I'd get an email. When I pressed her when she told me within 24-48 hours. Which never happened. I called customer service after the 48 hours expired on 5/8/24. I was told I'd get a call back within 1-2 hours. That never happened. Later on 5/8/24 I called customer service back and was given the same BS responses. I called again on 5924 and said I'd get an email (which I never received). When pressing him for a supervisor above him he told me there weren't any. I had to dispute the charge through my bank. Just like they ghost customers, I've ghosted them. Never again will I order through Uber Eats. I hope they get caught at some point with their scam”

Helpful Report

Posted 6 months ago

“I placed an order at 7:30 and after the 3rd delivery driver asking Popeyes where’s my order was. They finally advised someone picked up my order and cancelled it . So they basically stole my food.”

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Posted 6 months ago

“16.60 on a uncooked burger from mvps made company look bad, when they could have just remade the order I NOT LOOK AT UBER EATS FOR MENU NEVER GETTING MY MONEY AGAIN RATHER PICK UP OR USE DD”

Helpful Report

Posted 6 months ago

“Just a warning ‼️‼️ I ordered a meal for my family off Uber Eats for $43.53 to my home with specific directions and the delivery driver dropped my order off somewhere else. I never arrived my order!! The deliver said they delivered it but they never tried to reach out to me. Not sure if this is a common scam but the order is not eligible for a refund according to Uber eats! PLEASE BE AWARE OF THERE SCAM 😞🫠”

Helpful Report

Posted 6 months ago

“Hopeless customer service They do not text or email that the order has gone through and the food will be delivered Called the customer service to cancel the order The girl said that manager will call I have been waiting from 4.30 pm to 12.30 midnight but no one called and they charged me two times for the same order Stop using Uber eats delivery Totally mismanagement and freud”

Helpful Report

Posted 6 months ago

“Uber eats has now two times provided sorry delivery and refused to refund my money...my food has come to cold they stated that was too bad then I had missing and spilled items and again that was not good enough for a refund I paid almost one hundred dollars for each order and have no reason to lie about my order but Uber eats has stole my money”

Helpful Report

Posted 6 months ago

“UberEats scams their customers. I ordered UberEats on my birthday to treat myself to my favorite tacos and skip the cooking. HOWEVER, my food was never delivered to my house. I immediately files a claim for a refund and they refuse to refund me because they say the driver dropped it off and provided a photo. HOWEVER, the photo they provided is NOT my house its someone else’s random house, probably the drivers. I told them to look at previous photos from previous drivers and they would see its not the same house. But they refuse to take the time to look into it. Called several times. Trash company. Never using this app again.”

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Posted 6 months ago

“Food delivered late and cold for $30 from KFC. WILL NEVER USE EITHER ONE AGAIN!!!”

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Posted 6 months ago

“Trash business. Base fare in WI $2 and some change no matter where your delivering to and tipping is an option. I quit, I'm not driving 40miles(20 miles there and 20 miles back)for $10, deliver the food, jump on the highway to get back to my town and an hour later the tip was removed. No explanation what so ever and now I'm wrong for asking "Where's my money".”

Helpful Report

Posted 6 months ago

“Three times in a row I get missing items from my order and Uber eats refuses to refund me for those items. Their customer service is a chatbot who just repeats the same BS every time. No way to escalate claims. Zero help from them. Absolutely terrible company.”

Helpful Report

Posted 6 months ago

“UberEats steals from their customers. I made a mistake on my order. I canceled the order right away. We reordered and went to the restaurant for pick up. They reassured us we would get a refund in a few days as the order didn't come through on their end. Called 3 days later and what do you know. You need to call in 48 hours. They won't refund my money. I asked for them to get me the food I paid for. They can't do the either. So basically they are stealing from the customers. I will tell everyone and never order from you people again Also they kept ending the chat and not letting me finish and calling them was just as bad. They just keep repeating that you need to call in 48 hours. There is no head office and they won't let you speak to a manager.”

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Posted 6 months ago

“When ordering delivery directly from a restaurant instead of using Uber eats it's way cheaper. Uber eats changes more on menu items then up charges you over $8 in unspecified fees. I don't know how they can get away with changing menu priced items from restaurants and charging you more than what the restaurant itself would charge you. How are they allowed to change the prices of these restaurants menu priced items? Brussel sprouts from PF Chang's only cost $10 if you order it directly from PF Chang's delivery services but when you use Uber eats it wants to charge a heck of a lot more, $12.75, the ribs menu price is $15 but Uber wants to charge 17.75. It's like highway robbery, do those stores even get the money that Uber up charges for? They charge an extra $2.75 per item is that money going to the restaurants and do the restaurants know that Uber eats changes the price of their items? We already have to pay almost 9 bucks in fees using Uber so why an additional 2.75 per item on the menu?”

Helpful Report

Posted 6 months ago

“I ordered us food through Uber eats on mothers day. It was very expensive so I checked the restaurants actual page and it was about $30 cheaper. I went to Uber to see if you could still cancel. I had just placed the order so I thought I would check. It allowed me to cancel. I assumed that it was okay if they allowed me to cancel my order. I never saw anything saying I would be charged or I would have never done it!! The next day I noticed that the charge was still on my bank account but it was pending. I figured oh okay it will drop off before posting. Yesterday when I looked at my bank account it had posted. I went immediately to Uber eats website and tried to see what was going on. I clicked on some help stuff and it basically said it had been more than 2 days so they can't do anything. I contacted them through a chat message and they told me the same thing. I let them know why I waited for two days because I didn't know I was being charged and by the time I noticed it posted it was past the two days. They continued to say well we can't fo anything because of the 48hour rule. Then disconnected himself from the chat. I spoke with 4 more people that all did the same thing. I asked them all to let me talk with someone higher up or give me a phone number and they all just kept saying we can't help you. Go to the help section in our app. I have never dealt with a company that just truly could care less. No one was willing to help me and they basically just kept my $100 because I didn't contact them sooner. I will never order from Uber eats again.”

Helpful Report

Posted 6 months ago

UberEATS is rated 1.1 based on 7,850 reviews