UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,851 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,851 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered dinner for me and my wife for Mother’s Day! Nothing showed up and driver entered pin so Uber is zero help! Absolutely disgusting service from a supposed business! Disgraceful you just lost a very loyal customer and hopefully more will follow. No one needs useless companies who don’t stand behind their service!”

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Posted 6 months ago

“Uber eats doube charges me, a lot!!, 🤬 I have a disaster voucher weekly since March 2024 & lost $700 because they wouldnt accept my debit card as 2nd payment, so i couldnt use the $ in march. . They charged the voucher $20 & my debit card $20 for 1/ same order. Their customer service is a joke & not helpful. The 3rd part that send ne this voucher weekly cant fix it either. I gabe up trying ti get groceries & they charge my debit & not voucher ( its my primary form of payment & why i didnt want to link my debit card) & my chase bank account, i've reported fraud 6+ times from Uber eats. It takes 30 minutes to 1 hour. I hate uber. Lots of problems & i will never use then again. They get 1 star review for a reason. Higher food prices i noticed also.”

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Posted 6 months ago

“I'd give it zero stars if I could. U charged me $79.34 for my order and customer service is explaining the secondary charge of $79.24 as a hold. U got your money and are holding another $79. 24 to make sure I had $ in my account. Like what? And the girl told me to check their online policy. Nowhere in the online policy it says it will hold an ADDITIONAL same amount of $ after they took the $. So I'm paying interest and charges on that money for MINIMUM 5 business days! WTF.This is exactly the reason I haven't done uber rides in 5 yrs. They charged me 3 times for 1 trip and I has to talk to 7 people and got the $ back finally after threatening to talk to a manager after being told the same bs. The amount of $ they took was more than double the trip also. Last I checked if u don't have $ the order won't go through but these crooks hold onto it from day 1.”

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Posted 6 months ago

“I ordered from a restaurant on Uber eats and my order was completely wrong. I told them of my problem and got $7 for a $26 order and no mention of my complaint going to the restaurant.”

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Posted 6 months ago

“Huge scam. It charged me about 25% of a tip that I never authorized. I know for certain that I am not going to ever use this ripping off service!”

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Posted 6 months ago

“BRAULI pickup our order to never drop it off. Tried calling the driver he hung up on me. This isn't the first time this has happen. I'm done with Uber Eats”

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Posted 6 months ago

“Ordered food and they took forever, and I canceled it and they charged me the majority of the order. Will never order through them again a bunch of rip offs these apps!!”

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Posted 6 months ago

“It took Uber Eats over two hours to deliver our order. The customer service was abysmal , they refused to cancel it and refund my money, and the food was cold and inedible once it finally arrived. It ruined our Mother’s Day dinner with my elderly mom and I will never ever use Uber Eats again. I would give it zero stars if I could. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼”

Helpful Report

Posted 6 months ago

“I ordered and realized I had not ordered the item I wanted. Within seconds I canceled to reorder. It was early morning so I know it had not enough time yet to get a delivery person or start the order. I was charged 23.00 for the cancel. I did a help chat to reorder . Ubereats said they would give me back the money so I could reorder with uber cash. Then another rep said that never happened. I dud not see a refund in my bank Uber Rep said it could take 3 to 5 days. I feel I have been ripped off and theynwere so rude . I had problems before with them and I was giving Ubereats a second chance. Now I will never use them they can not be trusted.”

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Posted 6 months ago

“We ordered through Uber Eats in Belton, Tx. Our delivery driver was Kaitlin. The original delivery time was 6:50, the changed to 7:15, then 7:30. When we contacted her to ask if she was close, she told us if we didn't choose priority she could pick up as many as she wanted in between. She then told us that she gave our food to someone else because we could afford to miss a meal. The only way to contact Uber is through chat. If you are wanting to have food delivered through Uber Eats in Bell County Texas, think twice. Awful service from the driver and the company.”

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Posted 6 months ago

“They have delivered to the wrong address twice. I've received a refund after waiting an hour but don't their drivers have GPS? Hungry children!”

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Posted 6 months ago

“Driver couldn't follow simple instructions and then not called to say they couldn't deliver. I paid and apparently not eligible for a refund! CASH COW COMPANY... DO NOT USE!!!”

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Posted 6 months ago

“PUBLIC SERVICE WARNING.... I'm calling on everyone I know to hold #Uber Eats accountable for their terrible customer service. When you dish out your hard earned money for a meal that you don't have time to cook for yourself because you work so many hours earning that money, and then your order never shows up, they need to show you that they care enough to refund your money. Especially when you pay an annual fee to be an #Uber Eats member. member. Theres too many other delivery services out there who will do the right thing. Don't risk your money on a company that doesn’t care if you get your order or not! Don't wait until they cheat you like I did. Head this warning now. Choose a different delivery service before you regret it. #Doordash #GrubHub #Muchbettercustomerservice.”

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Posted 6 months ago

“Customer service is a joke! My order took twice as long as stated to arrive. They should say "our driver will pick up multiple orders and drop them off before yours so your time will keep getting changed to be later and later". The "delivered by" time kept changing. My order took an hour and a half to arrive and everything was cold. It was a $60+ order and I was "credited " $11 in Uber cash. No refund. So, I'm supposed to use it to order again?!?! No way. Never again. Uber eats is a scam.”

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Posted 6 months ago

“Their drivers are roguish and they don’t wanna do anything about and when they mess your order up they don’t like to give you a refund or even to try accommodate you in anyway they try to find a way to blame you so they won’t have to fix it”

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Posted 6 months ago

“Son unos estafadores, que tipo de servicio es ese que te roban el dinero, no recibí ni la comida ni el dinero de vuelta, los trato de comunicar y ellos no dan respuesta y te terminan la conversación pedí hablar con managers y ellos no te dan dirección, son is asco de servicio 👎👎👎👎🤮🤮🤮🤮🤮”

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Posted 6 months ago

“I ordered food,waited for 2 hours. Never got food delivered. Contacted to customer support with no support at all. It is son’s birthday today. Uber ruined it and guess what I have to wait to get my MONEY back for 4/5 business days. Shame on you Uber for ruining my son’s birthday”

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Posted 6 months ago

“Ordered food from restaurant, was delivered good and on time but, they charged me twice. Told me that the other hold will come off in a few days, if I only had a small amount of money in the bank this would be a big problem. I have never had that with any other place I've done business with. I deleted the app and will never use them again. No reason to ever charge someone twice and expect them to wait 2 or 3 days to get money back. I PERSONALLY WOULDN'T USE THEM.”

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Posted 6 months ago

“I had proof of missing an item from my order. I sent them a picture of my order showing 2 items ordered and a picture of the receipt showing only 1 item was delivered. They refused to refund me after their “investigation” showed I received my whole order. I only received 1 of 2 items and couldn’t get my money back. I tried to delete my account and they said they can’t for “legal reasons”. What?! So ridiculous.”

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Posted 6 months ago

“They suck tell you 15 minute delivery it takes two hours the foods cold . Sorry not their problem.”

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Posted 6 months ago

UberEATS is rated 1.1 based on 7,851 reviews