UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,859 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst! Left our food in the middle of a street, somewhere??? Took a pic, and we walked everywhere and couldn't find it, called, but they would not answer. This was back 2-17-24 and we are still waiting for our refund of $63.17 after 5 attempts reaching out to customer service! We cannot find a number to call and talk to a person to settle the matter. Uber Eats stole $63.17 from us. Absolute scam! DO NOT USE THIS COMPANY.”

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Posted 7 months ago

“I have ordered Uber eats quite a bit in the last few years. I do not often have an issue. But a few times my driver left out an item from my order. I went on the app and got a small credit to my Uber cash account. Then about 40 minutes later my Uber cash was gone by giving my driver an extra tip. I informed Uber about this issue and nothing has been done. So basically if the driver forget some of your food at the restaurant you have to still pay full price and customer service does not care and doesn’t take this issue seriously.”

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Posted 7 months ago

“Ordered a pizza which never arrived and now they refuse to give me a refund. This is theft. Customer service is non existent.”

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Posted 7 months ago

“Horrible they still ur money and never deliver to you I placed an order and never got it twice they lie l will be filing a dispute through my bank first thing in the morning”

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Posted 7 months ago

“Ordered two children’s meals from Toby carvery. Delivery driver from Uber went to McDonald’s then kfc to pick up food. I text him to see when my order was being delivered said in 5 mins but he still hasn’t picked it up. I phoned Toby carvery to see if driver had picked it up after 1 hour wait and it was still there.after complaining to Toby carvery I then saw another driver was on way to pick up my food . It was then delivered to me 1 hour 30 mins from when I ordered it. Discrasefull”

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Posted 7 months ago

“I will never use Uber eats again. On 3/30/24, I waited over an hour for my order. It was picked up by the driver, so I waited patiently, but it was never delivered. I finally got through to a representative who told me the driver cancelled it from her end. He proceeded to tell me I could order it again and I would not be charged for it, so I did, thinking that was very nice. Today, after they've taken my money, told me they don't provide complimentary orders. I was lied to by the representative I spoke with last night and not a happy camper. Miscommunication NO. Verbatim I was told, "go ahead and order it again and you won't be charged". I repeated what he told me and he said yes. I am NOT a happy customer, now former customer. Guess it's time to change to a different delivery company.”

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Posted 7 months ago

“Awful customer service! Speechless. Never got my delivery and was yet refused a refund! Just kept telling me company policy guidelines and they couldn't offer me a refund. I never recieved the delivery!! The driver broke down and cancelled my order. Absolutely disgusting. Never use again. Be careful”

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Posted 7 months ago

“Never delivered my food and won't give me a refund....the worst I'll never order through them again”

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Posted 7 months ago

“I’m very disappointed.👎 Today I ordered food from Uber Eats and the food never arrived. When I checked why I didn’t receive the order I found that they delivered to the wrong address (as the photo that the driver sent shows). And when I contacted them they told me sorry but we can’t refund this order. 👎👎👎”

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Posted 7 months ago

“and a black gentleman called me racial slurs even though I was on time and he received his food. Sure enough I have a thumbs down and I reached out to Uber support but they said there is nothing they can do. Okay so UBER EATS allows racism towards employees?! Uber is going to get a law suit soon watch.”

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Posted 7 months ago

“this delivery is the worst i had ever experienced!I payed for chinese food and then it i didn’t answer the door,and then i saw the delivery driver take the food back to his vehicle.It was only 3 minutes that didn’t answer the door.”

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Posted 7 months ago

“My wife and I both have Uber eats and will not use it ever again! They screw up the offer every time - We are ✅ done- Will order direct from restaurants from now on.”

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Posted 7 months ago

“Ordered food for my lunch break. Two hours go by and I still never received my food. Called uber eats and they told me the restaurant never received my order so I asked to cancel and be given a refund and they said they can cancel but can't give me a full refund. Asked to speak to someone higher up and the representative kept saying over and over again "You're just wasting your time, you can not get a refund." Asked him if he was refusing to let me talk to someone in charge and his response was "No, you can talk to whoever you want but the answer is not going to change. You can't have a full refund." And this went on for like an hour of him just refusing to let me talk to someone else or give me a full refund for an order that was apparently never even received. Gave up after awhile because I had to get back to work. Apparently times are so hard for Uber that they had to steal about 25$ dollars from me.”

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Posted 7 months ago

“Uber eats is the worst! Completely SUS! Everytime you get an order delivered by bike litterly means they don't have a license. I've had their drivers be inappropriate with me, dump trash in my neighbor's yard, & not deliver my orders etc...”

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Posted 7 months ago

“Talked to 2 chat advisors and both ended the conversation without resolving the issue and not even informing me about it. I spend my whole break time talking to them and it was complete waste of time.”

UberEATS 1 star review on 30th March 2024

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Posted 7 months ago

“I started an order but accidentally hit place order, I meant to wait until later to place the order. I immediately cancelled the order, in less than 2 minutes. I was charged for the entire order, $53, & was told it was collected as a cancellation fee. I tried to speak to customer service but was told there was nothing they could do about it. So they’re robbing me of $53 because I made a mistake. I would understand a cancellation fee but $53 is excessive & so I will never use any Uber service again.”

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Posted 7 months ago

“They will not refund an order that was incorrect, cold, and because of the incorrect order, inedible. But I got a refund of 5$ instead of the 35$ I spent?!!!!!!! I’ll just take my business to DoorDash from now on”

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Posted 7 months ago

“Thieves! The sht has hit the pan for uber eats”

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Posted 7 months ago

“After three hours of waiting for my meal I get told I either need to wait or cancel and I will still be charged the full amount. I phone the restaurant and they say they have been waiting for someone to fetch my order for two and a half hours and they are actually closed and the staff cannot go home until my order is collected. Uber just didn’t care and said we must wait, I ended up driving to fetch my own order. This company does not care about their customers or restaurants.”

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Posted 7 months ago

“Don't deliver your food and then refuse to refund you!”

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Posted 7 months ago

UberEATS is rated 1.1 based on 7,859 reviews