UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,137 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 19th April 2025

Lauren G

Anonymous

UberEATS 1 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered and was missing my drink and my side. I reached out to Uber eats and then didn’t get a reply until 13 hours later asking me for a picture of the food and receipt. How am I suppose to give you something 13 hours later? Then when I replied they never got in contact with me again. I used to be very supportive of Uber eats and paid for uber one. No one has reached out to refund me for what I never had. This is the worse Uber eats experience I ever experience and the first one ever. I even told them I spoke with the driver and I did not receive the things I was missing. If I could zero stars I would. To show I’m not lying, here are the pictures. I still have not been reached out to. I was basically ignored. If Uber eats are ignoring their customers and taking money that doesn’t belong to them, I wouldn’t be surprised if there are lawsuits headed there way.”

UberEATS 1 star review on 24th March 2025

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Posted 3 weeks ago

“I work for UberEats. They lie about hot spots. Pay is slave wage. No customer service people. It's all AI.”

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Posted 3 weeks ago

“I don't know how this app or company is still ongoing. I placed an order with the restaurant and called the restaurant immediately after placing the order and the restaurant told me to cancelled the order and put it in correctly and Uber Eats will automatically refund the money. I did just that. The restaurant never made the 1st order and I am still fighting to get the refund, that order was placed in January. Never received the refund, I have tried to reach out to them, this is the 2nd attempt and no response and my card company won't help me dispute it. Money gone. Uber Eats is trash. I would never recommend.”

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Posted 3 weeks ago

“This foreign driver fresh of the boat delivered food then caused serious damage to vehicles deport these guys TRUMP!”

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Posted 3 weeks ago

“I've given this company several tries now. Only once did I receive a hot meal in a timely manner. This company has wrecked the food delivery system. Companies need to go back to their own drivers. This has become rediculous already.”

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Posted 3 weeks ago

“Uber eats is a POS I ordered a pizza and they said it would deliver in 2 hours When I called them they said they can’t cancel the order because it was being made. So, is my pizza going to set for 2 hours before delivery? If I order anything and the vendor is using Uber Eats I will cancel”

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Posted 3 weeks ago

“On March 22 at 8:30 I had placed an Uber eats order for through firehouse subs and the delivery driver Presley did not read my account information and dropped off my order at the wrong apartment in my apartment complex the tenants who he dropped my order off, took my food and when I called Presley, he gave me a bunch of excuses about not being able to get in touch with customer service Since then I have opened a dispute with Uber eats who now refuses to give me a refund because they are somehow unable to confirm that my item was not received”

UberEATS 1 star review on 23rd March 2025

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Posted 3 weeks ago

“My order never delivered. I used this app to order food for my family on a weekend evening for $64 , paid service charges and tips in advance, but the item was not delivered. Contacted the app service and informed the incident. Customer service revert back texting they couldn’t verify the order delivered and so no refund or price adjustment. Are you kidding??? Shame on you!!! I heard similar reviews from others as well. Never again.”

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Posted 3 weeks ago

“Doesn’t give refunds on cancelled orders”

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Posted 3 weeks ago

“Their app said the order had not gone thru, so Zi reordered. Double everything showed up. Last time I order my usual- two things and again, my order was doubled. Called and was told I'd get an email regarding the problem, but I never did. Each mistake cost me $99.00 I will starve before ever using Uber Eats again!”

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Posted 3 weeks ago

“My order got cancelled accidentally when I left my phone in my pocket and I called the restaurant right away if it’s really cancelled or not which I never meant to do. Restaurant asked me to reach out to uber eats as they had in pending order but uber charged me for the order stating that restaurant already accepted the order which they never did and since I cancelled it I should still pay. So I still have to reorder and pay it in full for it again. But I am more disappointed in the agent as he was more worried about the wasting the precious time rather than finding a solution. I am sure AI would do a better job than this kind of customer service.”

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Posted 3 weeks ago

“Used Uber Eats to place an order for dinner and they canceled the order because the restaurant couldn't digitally do business and they never told me this. I had to look it up on the app. Placed another order with a different restaurant and after another 2 hours, I complained in a chat and tried to cancel the order and was told that the restaurant was closed. I was never notified by Uber Eats about this. 4 hours later and no dinner while I'm at a hotel. Now it's too late to get food from anywhere!!! I am enraged and will never, ever use Uber Eats again!!!”

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Posted 3 weeks ago

“This is one of the worst experiences I have ever had with any app ordering food. I ordered my meal and it was slated to come far later than when I anticipated it to feed my family when I went to cancel the order I was charged and not refunded. speaking with an agent at Uber Eats, which by the way is only over chat, no phone number available —-I explained that the order had not yet been prepared, according to the app and that I had canceled it before it was prepared. They offered me their standard line that it cannot be refunded because the merchant had accepted it regardless of the fact that the time that was agreed upon when I purchased the order was 30 minutes longer. I would absolutely not recommend this service because of poor customer service non-transparent policies. I am out $80 for tonight buyer beware!! use DoorDash Uber eats it’s just taking people’s money.”

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Posted 4 weeks ago

“Always delayed and food always cold”

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Posted 4 weeks ago

“If you have to cancel an order because it takes far longer than anticipated, they charge you full Amount. If they cancel an order for any reason, they wanna take 3-10 days to reimburse you. They are a joke. Use something else.”

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Posted 4 weeks ago

“First time using Uber Eats. Will never again. Received half the order and the other half was soggy. The driver can't even speak or understand English. Sent it back and are still waiting. Paid and received nothing.”

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Posted 4 weeks ago

“It no longer has telephone support and its App no longer supports queries online.”

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Posted 4 weeks ago

“Missing food and customer service doesn’t fix problem. $100 wasted”

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Posted 4 weeks ago

“They never find my home the drivers sucks”

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Posted 4 weeks ago

“Seriously. Charging for priority delivery and not providing it but still charging. Absolute thieves all around. Poor business.”

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Posted 4 weeks ago

UberEATS is rated 1.1 based on 9,137 reviews